Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 964 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are impressed with the One 5G Ace 2021's long battery life, good camera, and affordable price. They appreciate the large storage capacity and fast performance, as well as the support for 5G connectivity. While some users have concerns about the phone's weight and call quality, overall, customers are pleased with the phone's features and value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 964 reviews
  • Rated 5 out of 5 stars

    Easy to use

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super user friendly and set up was a breeze. I usually don't like transferring to new phones but Motorola has made this my best experience yet.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for choosing us, lilmommy1925. We are pleased to have you as a part of the Motorola family and we're glad that you're satisfied with the phone's features. If you like, you can be a part of our official Moto One 5G Ace community page here: https://forums.lenovo.com/t5/motorola-one-5G-ACE/bd-p/motorola_one_5G_ace_en. -Rizza MotorolaMobility

  • Rated 5 out of 5 stars

    Nice Phone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very intuitive and easy although there was some getting adjusted the way the inbox puts email into the Archive after being read until further notice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Motorola Strikes Back!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Has a great AI camera, the phone is very responsive. All the hardware/software is wonderful. For the price you really cant do better considering its a 5g phone.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Mrice1989, Thanks for purchasing our products and we're delighted to hear that you're happy with the phone you have purchased. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Great Phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great 5G phone. Very simple to set up. I also own and owned Pixels. This phone very similar. Can't go wrong with a Motorola Phone.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi FireGuy, Thanks for purchasing this phone and giving us a positive rating. Glad that you had a smooth transaction with Bestbuy and we're glad that you're satisfied with your purchase. You may join our Motorola One 5G Ace 2021 community here: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Elle MotorolaMobility

  • Rated 5 out of 5 stars

    Customer service

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alicia was so so helpful and patience. Very calm and understanding all the way to the end. Was able to help multiple customers at once as well as be positive. Very informative. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review... Motorola 5G One Ace

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Motorola 5G One Ace....Have only had the phone for about a week. Have not had any problems.. Phone is better than I expected and easy to learn how to use.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi NativeOne,

      We appreciate that you have one of our products and we're happy that you're satisfied with your purchase. In case you have other concerns, please email us at supportforums@motorola.com. We'll be there to help. - Frank MotorolaMobility

  • Pros mentioned:
    5g

    Rated 2 out of 5 stars

    MOTOROLA ONE 56 ACE

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mid range 5g budget friendly phone that met all my needs and expectations considering the cost. 200% pleased with the purchase and would highly recommend purchasing it if your'e looking for an mid range 5g competent phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    More with Motorola.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear picture and graphics. Pretty easy to use. Really like Motorola.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy with phone.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice phone. I like the size and color. Also, I like the good performance it has.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Ruth,

      We appreciate that you have one of our products and we're happy that you're satisfied with your purchase. In case you have questions, please do not hesitate to reach out at supportforums@motorola.com and we'll be glad to help. - Frank MotorolaMobility

  • Rated 4 out of 5 stars

    Good phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone. It is 5G compatible. Got a case and screen protector because I tend to drop it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Motorola One 5G ACE

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is easy to set up and operate and has worked with no problems. Good features. call quality is good, touch screen is very responsive. Very good phone for the price.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for purchasing this phone, DrJay. Glad that you gave us a very positive rating and you're satisfied with the phone's features and price. If you're interested, we'd like to hear your story and share it with other One 5G Ace users here:https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Motorola One 5G Ace

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I am happy with the Motorola One 5G Ace. I expected the camera to be better, but it will do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good good good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I came 3 times. Since this needs 50 characters minimum I'm going to keep blabbering until I hit the minimum

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great phone, dissaponting camera for its price

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything else on the phone was great, fast, gestures great. But god that camera is terrible. The flash photos looks washed out. No macro camera, my cheap blu g9 pro (169$) took better photos with flash. If you don't care about the "Wrong colors or night camera" then I'd say go for it, it does take nice pictures outside

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Cole, We appreciate your time to report this to us and we're very sorry to hear you're having a concern with the camera. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email to supportforums@motorola.com. We'll be there to help. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Spoil Yourself

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am exceptionally happy with this purchase. It was an upgrade from a mid level Samsung. Easy set up and very little learning curve.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Lizandrsn, Thank you for taking the time to share your feedback with us. Glad that you like it and that you're enjoying the phone's specifications. To be up to date with our devices, please do follow our official community page: https://forums.lenovo.com/t5/motorola-one-5G-ACE/bd-p/motorola_one_5G_ace_en. -Rizza MotorolaMobility

  • Rated 4 out of 5 stars

    Motorola 5g

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    moto 5g ace is a fair price phone for features, I would recommend

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thanks for the recommendation, Gajaderaz. We're truly glad to hear that you're satisfied with the phone's price and features. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Satisfied with my purchase excellent service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sattisfied and excellent . I definitely recommend best buy to friends and family. Always grateful and thankful fir the service. Very friendly and accomodating best buy crews.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Motorolaphone, Love to hear that you're satisfied and happy with your purchase! If you're interested, you may want to check our one Ace community here:https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. We'll be glad to have you there. -Jess MotorolaMobility

  • Rated 4 out of 5 stars

    Moto power

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son, no problem so far. Solid performance for the price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Inexpensive Phone Great value

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer a no contract phone, and those tend to be lower quality, but this phone has worked exceptionally well for me.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi HenryC, thank you for sharing your awesome experience with us. Thank you for choosing Motorola! To be up to date with our devices, kindly follow us on our official community page at
      https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. We'll be there to help you. -Ythan MotorolaMobility

  • Rated 5 out of 5 stars

    Well done as usual, Motorola!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome experience so far! The phone is snappy, great design, and excellent battery life. I have no bad things to say about it after a few weeks of use.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Josh, We are so happy to hear you had a positive experience using our Moto One 5G Ace phone. Your support and trust in us are much appreciated. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Mitch MotorolaMobility