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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 964 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are impressed with the One 5G Ace 2021's long battery life, good camera, and affordable price. They appreciate the large storage capacity and fast performance, as well as the support for 5G connectivity. While some users have concerns about the phone's weight and call quality, overall, customers are pleased with the phone's features and value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 964 reviews
  • Rated 5 out of 5 stars

    quick and gets the job done.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once all the settings are figured out, great phone. I play games on my phone and haven't had any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a relatively inexpensive phone, this was a really great investment. It is even better than I expected and does everything more expensive phones does.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Moto Ace

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the price, not a bad phone, no problems as of now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone runs smoothly (Got the BF deal for half off). Does all basic necessities without issue and battery life is good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent enough product. No complaints. Works as advertised.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Speakerreview, Thank you for taking the time to share your feedback with us. Glad that you like it and that you're enjoying the phone's specifications. You can join our online community if you would like to know more about the exciting features of our devices here: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Elle MotorolaMobility

  • Rated 5 out of 5 stars

    Good Android Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good Android phone, big screen with solid feel and construction but needed to add a case due to its slick surfaces. Overall, very nice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not too bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Four stars because phone volume is a bit low compared to phones in that price range

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied 70 year olds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentleman that helped me in Fort Collins Colorado to to buy this Motorola telephone went out of their way to be extremely kind and patient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High utility

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value, no bloatware. Fast, bright screen, good mic and speaker. Bluetooth range is excellent. If you are an adult, this phone is sufficient.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi GDPGDP, We really appreciate you taking your time to give us very positive feedback. Glad that you like it and you are enjoying the phone's features. If you have some time, you may want to take a look at our Moto One 5G Ace community here: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. We would love to have you there. - Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the phone for the 5G speed. I have not noticed that much improvement over the 4G/LTE service. I like the phone it is very nice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Budget 5g phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good budget friendly 5g Phone. Bigger screen with all motto features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone, exceeding expectations

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with the investment made in this phone. Great memory, fast processor, great high resolution screen. All of the above for a reasonable expense.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a quality phone, especially for the price.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor Reception

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On mobile data, web pages load slowly and often fail to complete. I've compared the signal strength readings using two sim cards (same carrier) and swapping them between 2 unlocked phones. This phone (5G Ace) always reads 2 orders of magnitude weaker than my old Note8 in the same locations, with the Moto locked to LTE since 5G around here is unreliable at best and it constantly drops to LTE anyway. So apples to apples, this phone's antenna is weaker than a 4 year old Samsung. That's a bad deal when trying to upgrade to 5G. And I have to say, all these extra camera lenses are just a gimmick. My ancient Galaxy S2 with a single HD camera took better pictures (especially macro) than all this new high res multi lens garbage. The pinch zoom on the camera is ridiculously touchy. Very hard to zoom just right. Overall, I feel I've wasted $300.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We’re so sorry that your experience did not match your expectations, NotAmotoFan. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to supportforums@motorola.com. We'll be there to help. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Great phone for an amazing price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great features for such a budget friendly phone. Got this for my son and days it's much better than his previous phone (Moto G7).

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Zyvo, Thank you for patronizing our product and for being a loyal customer. We appreciate you taking your time to give us feedback and we're glad that you're satisfied with your purchase. You may join our official Moto One 5G Ace community here: https://forums.lenovo.com/t5/motorola-one-5G-ACE/bd-p/motorola_one_5G_ace_en. -Rizza MotorolaMobility

  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice upgrade, works very well. Got a great deal on the phone at best buy and the reps worked hard to get me up and running.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone, but sorry they were unable to transfer my pictures to the new phone.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi ChristmasGirl, Thank you for your review. Sorry to hear that your having an issue transferring your photos. You can check this link for the steps on how to transfer your files: https://motorola-global-portal.custhelp.com/app/utils/guided_assistant/g_id/2683. If you have questions about our other products. You may write us an email at supportforums@motorola.com. We'll be there to help. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Love my Moto5G Ace!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, a bit different from my old Moto, but it was easy enough to transfer my data from old phone to new one, with step by step instructions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    5G!Ace!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mid-tier model-Battery good,memory great,Moto apps ++-I am very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Motorola 5G ace

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone! Battery life is great, sound is great, I love the speaker and surfing the Internet is fast compared to my last phone!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Monkeyman, Thanks for purchasing our products and we're delighted to hear that you're happy with the phone you have purchased. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Mitch MotorolaMobility