Customer Ratings & Reviews
- Model:
- PALK0003US
- SKU:
- 6441181
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.3 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the One 5G Ace 2021's long battery life, good camera, and affordable price. They appreciate the large storage capacity and fast performance, as well as the support for 5G connectivity. While some users have concerns about the phone's weight and call quality, overall, customers are pleased with the phone's features and value for the price.
This summary was generated by AI based on customer reviews.
Ahhh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had I realized that the default apps were primarily Google apps, I might have gotten a different brand phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Bumblebee, thank you for sharing your feedback. Motorola stays very close to stock Android software, with some Motorola-specific features and enhancements. This is why most of the pre-loaded and default apps are Google apps. You can always change the default apps in Settings > Apps & notifications > Default apps. Please let us know if you need additional assistance by sending an email to supportforums@motorola.com. We'll be glad to help. -Mary
Motorola ace 5 g
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good for the price. Little expensive 299 you can buy a one plus 8 for 249$ and better spec the ace 5g motorola
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Masud, Thank you for purchasing this phone and we appreciate your feedback. We're sorry to hear that you're not happy with the price. If you ever need help with your Moto One 5g Ace, give us a holler or reach out to our online community: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Mitch
Feature phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good as a budget temporary phone and it can be used by a person who is not familiar with phones
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Ishan, Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed our Moto One 5G Ace. If you're interested, we'd like to hear your story and share it with other One 5G Ace users here: https://forums.lenovo.com/t5/motorola-one-5G-ACE/bd-p/motorola_one_5G_ace_en. -Rizza
Not as good as the X4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as user friendly as the X4 and it's probably more fragile as well, so being careful not to drop it
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thanks for purchasing this phone and for sharing your feedback, Donnagrace. If you ever need help, give us a holler or reach out to our official Moto One 5G Ace community page: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Mitch
Shouldn't a phone at least be able to be a phone?
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone has a lot of good Features. I'll tell you one thing though, as an actual phone, it's terrible. I would think that at the very least, you would be able to be heard, and hear others on a cell phone. I have tried every fix to the problem, but the situation is that people who are talking to me constantly hear an echo. I've done enough research to find out this is a known problem, and there is nothing to be done. I guess it doesn't matter how nice the screen is, or what kind of things the phone does, if it can't properly work as an actual phone
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to hear that these are happening on your phone, Disappointed. We stand by our phones and we understand that this should not behave like this. We'd like to know more details about what happened and get this sorted out. Write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch
?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5G Android device not recognized by banks giving connection problems. Unexpected learning curve.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to hear about that, Bosch500. We stand by our phones and we're glad to help investigate and get this concern sorted. Please email us at supportforums@motorola.com for us to further assist you and kindly refer to this post. Kindly use Subject: Retailer_your issue (e.g BestBuy_Slow/Lagging) on your email or give this link. We'll be there to help. - Mike
No I phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok phone but no Apple. Hard to retrive messages. Ringer is agitating. Hard to read and check messages.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Maclaptop, Thanks for bringing this to our attention. Sorry to hear that you are not happy with your phone's feature. Please be assured that we will look into this matter for you. Send us an email to supportforums@motorola.com and we'll be there to help. -Mitch
Phone not highly recommended
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery does not last two days, the phone loses signal, it heats up easily.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi 9112021, We appreciate you letting us know and we're sorry for any inconvenience this may have caused. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
- Cons mentioned:Call quality
Don't recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked a year and started having issues. I have to answer calls on speaker because I echo to the person otherwise. Battery draining fast and camera photos are now terrible and dark.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We appreciate you writing us feedback, Jnettie07. We are sorry to hear that you're having problems with your phone. For phone calls, please try to clear the cache of your Phone app. To do this, go to Settings > Apps and notification > See all apps > Look for Phone > Storage & Cache > Clear Data/Storage. For your other concerns, kindly send us an email at supportforums@motorola.com and we'll be assisting you from there. -Rizza
Much too much Motorola
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is enormous! Too big to handle easily and carry on your person. I wish I hadn’t bought it.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thanks for your feedback, Justno. If every you need help, please email us at supportforums@motorola.com. We're always there to help. - Mike
Outdated
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as easy as last phpone. Seems outdated. Would not buy again
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Franko, We appreciate you taking the time to share your feedback. If you need help with using the phone, you can send us an email at supportforums@motorola.com. We are standing by to help. -Rizza
Replacement phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not see the difference between 5g and 4g LTE in my area
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Motostylus, Thank you for purchasing this phone and we appreciate you taking the time to give us feedback. If you ever need assistance, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch
Motorola Cellphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a cool phone to have as a backup. Other phone was down but I'm satisfied with it.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .We’re so grateful for the trust you’ve placed in us, Slim. Let us know if there's anything else we can do to help or you can visit our official Motorola One 5G Ace community page: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en - Mike
Motorola One 5G Ace 2021 Review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a Motorola One 5G Ace 2021, and I'm pretty satisfied with my purchase.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .We are truly grateful that you took the time to write this review, PearTrees. You can meet other people using our Motorola One 5G Ace on our Community Page here: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en - Mike
Get a Galaxy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performance is poor, despite having a respectable SoC. Screen quality is poor. Speaker quality is poor. Camera left a lot to be desired. Screen cracked just from being in a tight jeans pocket. The one redeeming feature is the excellent battery life. Just get a Galaxy A42 or A52 instead.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MFoley, We're sorry to hear that these are happening on your phone and we know how disappointing it is to crack the screen. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://motorola-global-portal.custhelp.com/app/mcp/service. If you have questions write us an email at supportforums@motorola.com. -Mitch
Slow but decent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using this phone on a T-Mobile network it's fairly slow but decent for the price.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Naerotic, that's unusual for the Motorola One 5G Ace. As we stand behind our products, we would love to help get this sorted. We would appreciate it if you would email us at supportforums@motorola.com for us to further assist you. We'll be there to help. - Mike
Good phone for the cost..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent phone/specs for the cost. Works as a great backup phone..
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're glad to know that you find our device enjoyable, Kartik and we appreciate your feedback. If you need any additional help with your phone, you can go to our official forums which can be found here: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en - Mike
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery sucks don't hold signal the best ok phone....
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi TheGambler31890, We're sorry that your experience did not meet your expectations. Allow us to help. See the apps that are draining your battery:
Go to Settings > Battery > Usage details. If you have more concerns, send us an email at supportforums@motorola.com. We'll assist you from there. -Rizza
Bit sliw
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow. Not what I was expecting. Hoping to get another phone soon
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Bitslow, This is uncommon for the Motorola One 5G Ace. As we stand behind our products, we would love to help get this sorted. Write us an email to supportforums@motorola.com. We'll be there to help. - Mike
MOTOROLA'S BIGGEST DUD!!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst piece of junk that Motorola has put out yet, and I have had a few real duds. 5G? My 4G Moto z2 force is faster at loading pages and restarting, and it doesn't restart on it's own for no good reason like the One does. Also The One won't stay connected to my car! I deliver food for a living, I'm in my car all day, I need something that I don't have to completely reestablish my Bluetooth connection from scratch every other time that I start the car. Not user freindly at all.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Straydog1975, We’re so sorry that your experience did not match your expectations. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to supportforums@motorola.com. We'll be there to help. -Mitch