Customer Ratings & Reviews
- Model:
- PALK0003US
- SKU:
- 6441181
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.3 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the One 5G Ace 2021's long battery life, good camera, and affordable price. They appreciate the large storage capacity and fast performance, as well as the support for 5G connectivity. While some users have concerns about the phone's weight and call quality, overall, customers are pleased with the phone's features and value for the price.
This summary was generated by AI based on customer reviews.
Quite Annoyed!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am quite displeased with this purchase. I have no idea as to how the phone functions because I cannot get it operational. It will not read the sim card. I am being hung up on when inquiring about it. Who should I be more displeased with - Best Buy or Motorola??
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .HI CannotGetAnswers, We understand how inconvenient this is for you and we'd like to ensure that you receive the service you deserve. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com and we'll be assisting you from there. -Rizza
Poor in quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound quality. Sudden close of apps. Hanging for some apps. Not happy with product and cost.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Koteeswara, We’re so sorry that your experience did not match your expectations. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to supportforums@motorola.com. We'll be there to help. -Mitch
moto
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device is working fine. Just frustrated with the on line ordering process. I submitted an order for a store pickup based on information provided that the unit would be available for pickup at the store within a day. I placed the order and then it indicated it would be a week! Called in to the support center and had it shipped to my home address.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Sorry for all the troubles you have gone through and we appreciate the feedback that you have with our Motorola One 5G Ace. If you have time, you can visit our official Motorola community page here: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en - Mike
Overrated
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having a lot of problems with the speed doesn't do what reviews said
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We’re so sorry that your experience did not match your expectations, Lillybee. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Open box excellent phone has scratch
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this phone from best buy store,but it was not as per description "excellent condition" ,it has scratch on screen.When we contacted to store manager they said you can return it,we can't help.They did not help on reevaluating phone condition as per description on website.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Prasad, Thank you for sharing your feedback with us and we're sorry to hear about your purchase experience from BestBuy. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch
NO ANDROID 11
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DOES NOT DO ANDROID 11. Returned it to Best Buy 2 hours later. Had to pay restocking fee. REALLY UPSET. Will not buy phones at BB anymore.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Sorry to hear that you've already returned the device, brentluxed and sorry for the troubles you have gone through. While we never share timing information, the Motorola One 5G Ace is expected to receive Android 11, pending partner approval, if that's required. If you have other questions, please don't hesitate to drop a message. We are willing to help. Hope you give us another chance in the future. - Mike
Not VERIZON compatible!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this phone as it said it's compatible on the Verizon network. Turns out it's not! Spent the last 10 days fighting Verizon to get this phone activated. Now I have to pay a $45 restock fee for something that is not my fault!!! It shouldn't say it's compatible if it's not! The phone itself is nice but no idea if it actually works!!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi William, that's unusual. If you look at the carrier compatibility list, the Motorola One 5G Ace is compatible with Verizon. As we stand behind our products, we would love to help get this sorted. Write us an email to supportforums@motorola.com. We'll be there to help.- Mike
Ok
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone was slow and would get hot to the touch when useing
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Kmm12, We understand how inconvenient this is for you and we'd like to ensure that you receive the service you deserve. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please email us at supportforums@motorola.com for us to further assist you. Kindly refer to this link in your email, we'll surely help you from there. - Mitch
Moto one 5G ace
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought motorola phone first time, thought it was a really good middle range phone, but the volume during phone test talk was so weak. Did I win "lottery"? I am very disappoint on mototola's cell phone design/quality control.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Customer, So sorry to hear you're disappointed. Can you tell us how weak the volume is? We stand by our phones. We'd like to get a chance to have your concern fixed. Write us an email at supportforums@motorola.com. -Jess
Don't buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this phone. You can watch the battery dropping power. Reception is no good and the apps lockup. Maybe I just purchased a dud but traded this thing yesterday for a less expensive Moto G Power. VERY satisfied with the Power! 6 times the phone the One was.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Sorry to hear this report. We stand by our phones and we're glad to help investigate and get this concern sorted. Please email us at supportforums@motorola.com for us to further assist you. - Mike
Moto
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to close apps. Volume not great. Terrible ringtones.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .That's odd. As we stand behind our products, we would love to help get this sorted. Write us an email to supportforums@motorola.com. We'll be there to help. - Mike
Broken screen
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst phone. Glass Is paper thin . It broke inspite of keeping phone in cover and shatter protecting screen. So not but this phone. They even won't return. Waste of money
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi AbhijeetMajumdar, This is unexpected for our Moto One 5G Ace phone and we know how disappointing it is to crack the screen. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://motorola-global-portal.custhelp.com/app/mcp/service. If you have questions write us an email at supportforums@motorola.com. -Mitch
Motorola 5G Ace
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is no good it would not ring, battery is draining quickly you have to charge it everyday. It would not allow you to forward pictures in a message.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Marcia, I'm sorry to hear about your negative experience. We would like to help. Please reach out to us via email, supportforums@motorola.com, and we would be happy to discuss the issue at your earliest convenience. -Mary
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this phone as a first phone for my daughter she complained about it freezing up on her within 4 days of use. Returned. Do not buy if you care about wasting money, you are better off getting an Apple iPhone se for same price.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Sorry to hear this report, Dani01 and we respect your decision. Hope you give us another chance in the future. - Mike
Connection issues. Not reliable as a phone.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad phone... Drops calls. Drops Wi-Fi connection alot. My Moto G5 plus was great. It just doesn't work with the loss of 3g. Very bad experience with this Motorola one 5g ace.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to hear that you're facing these issues, JaxnFlash. We stand behind our products and we would like the opportunity to investigate your feedback further. Please share your details at supportforums@motorola.com and we'll be there to assist. -Mitch
Motorola One 5 G Ace
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works sometimes and sometimes it doesn't. Drops calls, can't make calls because cellular network isn't available.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We understand how you feel and we are sorry for the inconvenience this has caused. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. - Mike
Faulty phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Faulty phone, within the first month the charging port was loose, and the title claims "5G" but only uses 4G LTE network.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for purchasing this phone and for your feedback, Tommyboiii. Sorry that your experience did not match your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Most annoying phone!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst phone ever. Never buy this thing! On a daily basis this motorola frustrated me and what deep relief I experienced when I took it back and got an iPhone in the place of it!!! Androids sucks!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Daveman, Sorry to hear you're not satisfied with this phone. Hope you can give us another chance in the future. If you have questions about our other products. You may write us an email at supportforums@motorola.com. We'll be there to help. -Jess
Poor performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had multiple problems. Too many apps. Had problems with the phone app. Had continual problems regarding the google app and my G-Mail. Returned phone not satisfied.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Keith, we're truly sorry to hear about your experience and we're sad to hear that you've already returned the device. Hope you give us another chance in the future. - Mike
Knock off phone returns --CHECK AUTHENTICATION
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ALL PHONES I HAVE PURCHASED WERE RETURNED BECAUSE THEY WERE NOT AUTHENTIC PARTS.
No, I would not recommend this to a friend