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Customer reviews

Rating 4.3 out of 5 stars with 964 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are impressed with the One 5G Ace 2021's long battery life, good camera, and affordable price. They appreciate the large storage capacity and fast performance, as well as the support for 5G connectivity. While some users have concerns about the phone's weight and call quality, overall, customers are pleased with the phone's features and value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 964 reviews
  • Rated 1 out of 5 stars

    Poor instructions.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too big. Don't like. Instructions hard to understand. Definitely not for someone my age.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Nothappy, We're sorry to hear that you're not happy with your phone. We would like the opportunity to investigate your feedback further. Please share your details at supportforums@motorola.com and we'll be there to assist. - Mitch MotorolaMobility

  • Rated 1 out of 5 stars

    #

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have already done this review, once is plenty for me, sorry you can't find it

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We understand. If you ever need help, email us at supportforums@motorola.com. We'll be there to help. - Mike MotorolaMobility

  • Rated 1 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too much money for this phone. Can not find any accessories for it .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Moto one phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm alot problems with the phone, possible software issue?

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi nickos, I’m really sorry for how frustrating this situation is and I'll be happy to look into your case. Please email us at supportforums@motorola.com if you would like some help with it. We're always there to help. - Mike MotorolaMobility

  • Rated 1 out of 5 stars

    Worst phone in worst tech chain

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst phone to purchase from the worst tech chain.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Nick, We're sorry to know that you are having this issue with your phone. We stand by our phones and we're glad to help investigate and get this concern sorted. Please email us at supportforums@motorola.com for us to further assist you. We'll surely help you from there. -Mitch MotorolaMobility

  • Rated 1 out of 5 stars

    Can't rely on GPS

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GPS does not work. Cannot use waze or maps for navigation.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi BrainPudding, Sorry to hear you're having an issue with GPS. Can you As we stand by our phones, we'd like to know more details. Write us an email at supportforums@motorola.com. -Jess MotorolaMobility

  • Pros mentioned:
    Battery life
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Great phone with large screen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone with incredible battery life. Seems like no matter how much you use it the battery never stops. Very fast. It is a bit heavier and larger than you might be use to because of its large screen and super powerful battery, but the larger size isn't a big problem

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi AnonymSouthFL, Thanks for the awesome review and for being our valued customer. We’re so grateful for the trust you’ve placed in us. If you're interested, we'd like to hear your story and share it with other Motorola One 5G Ace 2021 users here: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Elle MotorolaMobility

  • Pros mentioned:
    Battery life, Camera

    Rated 4 out of 5 stars

    Good phone at a good price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a 3 G Motorola phone with the Motorola One 5G Ace when able to purchase it unlocked on sale. Easy to set up, good screen resolution of 2400x1080, fast downloading, relatively fast charging, and while not the best camera, it does a good job and offers some nice options such as wide angle, ultrawide, HDR, etc. Easy to use and it does offer a headphone jack and expandable storage. The 5,000 mAh battery gives me about 1 1/2 days. Overall, happy with it and did not want to spend $1100 for a phone or be locked in to a carrier for 2-3 years.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    One 5G Ace meets my current small busines needs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I researched many phones before settling on Motorola's One 5G Ace 2021. It is a good move-up from my older Motorola, even though in early 2022 One 5G Ace is not the latest greatest. I needed more space for apps and I now have plenty! There have been a few bumps lately, inconsistencies in performance, but I haven't been able to figure out if that is the phone or if it is my phone service (example: Message+ app shows different info at different times, then returns to original). One 5G Ace gives me new options for business with 3 levels of camera lenses: I'm using them for better item photos for sales on my website. Overall: a good upswing for my day-to-day results!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi SpellingLady, We appreciate your support and love for our Moto One 5G Ace phone. We're happy to see that this phone meets your expectation. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    Very nice phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone mostly because I needed something to take photos for work. I've had it for almost 10 months. Pros: First and foremost, the battery life is phenomenally great...as in, off the chart good. Camera has been very nice- leaps & bounds above previous experiences, and fairly user friendly. Swipe controls are intuitive. Cons: As others may have said, the factory casing is slick...you will NEED a cover for this phone. I still at times miss a "back" button...once in a while the swipe controls do something unwanted....but overall that's been an easy adjustment. I recommend this phone without hesitation.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We appreciate the recommendation, CoachB. Thanks for purchasing this phone and sharing your feedback. The gesture navigation update is part of the latest Android OS update. However, if you prefer the previous Android navigation controls with the back button, you can revert to navigation settings by going to Settings> System> Gestures> System navigation> Select 3-button navigation. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Mitch MotorolaMobility

  • Pros mentioned:
    5g, Battery life, Camera

    Rated 5 out of 5 stars

    Great value 5G phone!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best value smartphone out there! It has 5G, great camera, very responsive, and huge battery. Also, I heard it's getting Android 12 soon. Nothing more to ask for!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We appreciate the recommendation and for giving us a very positive rating, cruzadel. We're happy that you're satisfied with the phone's features. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Elle MotorolaMobility

  • Pros mentioned:
    Battery life
    Cons mentioned:
    Call quality

    Rated 2 out of 5 stars

    the other person in a call frequently hears echo

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm frustrated by the consistent call problems. My son got so tired of hearing echo on his end when he called me that he bought me an expensive BT headset for me, as a workaround (which works by the way). I got this phone as a compromise - the Pixel 5 was unavailable and I needed a phone right away. I have had very good experience with two prior Motorola Android phones, the MAXX and some other model - I feel good about the Motorola brand - I am very unhappy with this particular phone. I guess it's time to return it (sadly I waited a long time - close to a year). It just crashed (phone app hung) and this spurred me to write this review. I was warned that the camera quality is not as good as the Pixel (my last phone). I like that it has a big screen, it does 5G and the battery life is still OK.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi RichP, We're sorry to hear that you are not happy with your purchase and you had to return the phone. We would like to get a chance to have your concern resolved. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Good physically but can't say from cellular use.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't use with verizon and other carriers currently, apparantly only t-mobile, support for other carriers is coming. Pros: -solid build -good camera system -responsive -great internal storage -excellent battery life. Cons: -Doesn't seem to have Turbopower compatibility(so wont charge too fast) like the Moto Z3(charges from 0-100% in under an hour). Not a deal breaker. -fingerprint scanner not on the side, its on the very back, again not a deal breaker. -current lack of carrier support. -not a fan of the silver color, wish it was a darker grey or just black. -not weather sealed, just splash resistance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Had it for nearly three years so far with no complaints. Much cheaper than comparable iPhones or Samsungs.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Motorola BEATS Samsung hands down!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. It has already exceeded my expectations! It does every thing I want or need. So much better and easier to use than the Samsung I had before. I did buy a box with a cover on it for protection. The battery has lasted for a week without needing to be recharged. I finally recharged it only because I was going somewhere and wanted it fully charged. Granted I don't use my phone all day and I am not constantly on it so your charge may last for a shorter time if you are on it constantly. I recommend this phone highly!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hello PolarBearLover, we’re thrilled to hear that you are satisfied with our phone and have great experience with it. If you have questions or need technical assistance, please reach out! We also encourage you to join our online community here: https://forums.lenovo.com/t5/motorola-one-5G-ACE/bd-p/motorola_one_5G_ace_en. -Mary MotorolaMobility

  • Pros mentioned:
    5g, Price

    Rated 5 out of 5 stars

    Best low cost high performance phone with 5G

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific phone for a great price! Very fast & responsive, the 5G works flawlessly, and it is a solidly built phone. It "feels" like a real phone...

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Excellent camera features!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a new phone with better camera features, and for the price, this was the one for me! Excellent clarity and color, with many different options in the camera settings. When I don't want to carry around my SLR camera, this is the best substitute! Plus I could also see the massive improvement with this phone being a 5G. Great screen display!

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone!! Plenty fast enough for me as far as my everyday use of a phone! Great battery life, nice screen, very adequate camera, speedy, and I love the Moto Gestures and customizations that you can do without all the bloat! Pretty close to pure Android on this phone! If there's one thing that it lacks that I would have love to have, it would be wireless charging!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    Mr.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceeds expectations for battery life, camera quality overall build.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    The phone and battery are fantastic

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have studied various phones before I made this purchase. In my opinion, the value and performance of this phone will easily take me into the next generation phone with no problems. The battery life is exceptional. I have been a MOTO phone user for sometime and have never been disappointed.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Soapy11002, We are so happy to hear you had a positive experience using our phone. Your support and trust in us are much appreciated. If you're interested, you may want to check our official Motorola community page of Moto owners here:https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Mitch MotorolaMobility