Customer Ratings & Reviews
- Model:
- PALK0003US
- SKU:
- 6441181
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.3 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the One 5G Ace 2021's long battery life, good camera, and affordable price. They appreciate the large storage capacity and fast performance, as well as the support for 5G connectivity. While some users have concerns about the phone's weight and call quality, overall, customers are pleased with the phone's features and value for the price.
This summary was generated by AI based on customer reviews.
Great Phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Motorola phones are the best and they are reasonably priced. Used to have a Samsung but the batteries don't last as along as the Motorola's.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Aaron, thank you for sharing your positive rating for our Motorola One 5G Ace. Congratulations on your new device! To be up to date with our devices, kindly follow us on our official community page at
https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Ythan
It is smarter than I.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has lotsa features, some of them "over my head". I'm much impressed, though, I'm still learning. Mostly, "How do I get back to that for which I was looking?"
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .I want to thank you for taking the time to offer us your comments, Aceit. If you wish to join our community, kindly visit our official Motorola community page here; https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en - Mike
Motorola unlocked cellphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new phone. I was running out of time with my carrier to upgrade to 5G. It's a wonderful. My children will be so happy when I figure out how to use it.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .We’re so grateful for the trust you’ve placed in us, 67momandgrandmother. If you're interested, you can take a look at out our official Motorola community page: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en - Mike
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My 7th and last motorola phone. Very disappointed with this purchase, huge step down from my moto z4 I had before it. This thing from the beginning was a pain in the a to transfer info from my last phone. It freezes on the most basic tasks, just loading a web browser seems like a challenge for it. The camera is pathetic and can't focus on anything unless subject is extremely well lit. Camera app loves to crash and freeze, the .5 fish eye is a nice option, but it's images aren't sharp at all. I went to this phone because my previous phone (moto z4) stopped receiving texts and could not pick up calls. Not even a week in with this and I've already had failed calls where I had to restart the phone. I so badly wanted to like this product, but it lacks the quality my previous motorolas had. I completely regret this purchase.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Ryan, Sorry to hear you're having multiple concerns. As we stand by our phones,we'd like to know more details about your concerns. Write us an email at supportforums@motorola.com. -Jess
I like it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So Far I am liking it. Sturdy, for anyone who likes andriod apps and os.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Bandriod, Thank you for this positive review. Glad to see you like your new Moto One 5G Ace phone. You can visit our official community page to share your thoughts and feedback: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Mitch
A decent phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A decent phone nothing fancy,but seems to be a good solid phone.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Glad that you enjoy it and are enjoying the phone's specs, Drummerdude. If you have time, you can visit our official Motorola community page: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en - Mike
Super Easy to install. Excellent protection for
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very Good Product Very Good Product Very Good Product
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Lexie,
Thanks for sharing your feedback with us and we're happy to hear that you like our phone. If you want to know more information about the One 5G Ace, you can join our community here: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. - Frank
Motorola 5g ace
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone opens apps fast internet is fast Motorola brand phones are the best better then Samsung I had in past.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .We're happy to see that this phone meets your expectatio. If you would like, you could join your fellow users on our official Motorola community page here: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en - Mike
- Pros mentioned:Battery life
Problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone was a gift for Christmas. I really can't say I like this phone. I doesn't connect to cell service when I have no wifi. Also can't time stamp a photo. Does hold a great charge though.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .This should not happen as we always want your device to work as it should, Problems. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to supportforums@motorola.com. We'll be there to help. -Mitch
Woot to whoops
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great mobile phone but get a case - very slick phone which can be mishandled easily
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi jdp2nd, Thanks for the awesome review and for being our valued customer. We’re so grateful for the trust you’ve placed in us. If you're interested, we'd like to hear your story and share it with other One 5G Ace users here: https://forums.lenovo.com/t5/motorola-one-5G-ACE/bd-p/motorola_one_5G_ace_en.
-Rizza
Motorola One 5G Ace 2021
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is very easy for him to use. He really likes the phone.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thanks for the positive feedback, DonnaA. We are pleased to have you as a part of the Motorola family. You may join our Motorola One 5G Ace 2021 community here: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Elle
Great buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love new phone was spectrum compatiable.easy usage by senior citizen
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Acephone, Thank you for taking the time to give us feedback. Glad that you bought one of our phones and everything works for you. If you're interested, we'd like to hear your story and share it with other One 5G ACE users here: https://forums.lenovo.com/t5/motorola-one-5G-ACE/bd-p/motorola_one_5G_ace_en. -Rizza
Nice phone for the price!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The price was great. Phone is fast and works great!
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Satisfied, We're glad to see that this phone meets your expectations. We appreciate your enthusiasm for the Moto One 5G Ace smartphone. If you want to learn more about the fascinating features of our devices, you may join our online community: https://forums.lenovo.com/t5/motorola-one-5G-ACE/bd-p/motorola_one_5G_ace_en. -Rizza
Very satisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the phone and excellent service at Big Buy Port Richey.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Motorola, Thanks for purchasing this phone and giving us a positive rating. Glad that you had a smooth transaction with BestBuy. If you're interested, you can join our official community here: https://forums.lenovo.com/t5/motorola-one-5G-ACE/bd-p/motorola_one_5G_ace_en
-Rizza
Motorola G One 5G Ace review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up fun to use great brand very well sized
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Yaay, We are so thankful for giving us a positive rating and we're happy that you're satisfied with your new Moto One 5G Ace phone. To be up to date with our devices, please do follow our official community page: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Mitch
Great value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone Amazing next day delivery by Best Buy.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your phrases with us, Sean. If you are interested, take a look at our official Motorola community page here: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en - Mike
- Cons mentioned:Call quality
Poor microphone quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad call quality. Everyone says they cant hear me. Bad right out if the box
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Yamaharacer, thank you for choosing Motorola!
We are sorry to hear that you're experiencing an inconvenience of it specifically with the microphone.
Please follow the troubleshooting steps here that could fix the problem on the device. Kindly check this link, https://motorola-global-portal.custhelp.com/app/mcp/troubleshooter_page/g_id/5059 there are steps applicable for can't be heard concern, please select Callers can't hear me. For other concerns, please send us an email at supportforums@motorola.com. -Ythan
Stuck on android 10 indefinitely....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good screen, great fingerprint and facial recognition, low on bloatware. But, it only runs on android 10 and despite months of promises, Motorola is unlikely to update it to 11, much less 12, before their 2 yrs of updates runs out on you. Check out the Motorola community forums before buying. I've lost 2 important apps now that no longer will run on android 10.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Kcat, Thank you for sharing your feedback. Our team is currently working hard to deliver quality upgrades to eligible devices, as fast as possible. To get the latest information on Motorola products, please register on motorola.com or receive up-to-date news via email. https://pages.motorola-mail.com/registration. Should there be any further inquiries, please do not hesitate to email at supportforums@motorola.com. We'll be glad to help. -Mitch
The battery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery and charging time was a nightmare. At first I thought the first phone was faulty. Five hour charge time? No it couldn't be. But yes it could. The second replacement phone was a bit better but it took five hours to charge and only lasted 6 hours with normal use. If it hadn't been for the battery it would have been okay. This phone also doesnt have a built in gallery which is very odd so keep that in mind as well. I had to argue with the tech associates to be able to replace the phone and only after I told them I would leave the phone charging here and for them to call me when it finished charging if they didn't believe me. Only then did they start the refund.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi WhymoreusernamesBD, We're sorry to know you had to return the phone and for having issues with your battery. We will forward your feedback to our team. Please do not hesitate to contact us if you need any assistance; we would be pleased to assist you. -Rizza
VERY DISAPPOINTED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give a 0 I would. No help from Best Buy or Motorola. I have been a motorola user for over 10 years I purchased cash at Best Buy the Motorola One 5G Ace. In less than 90 days this phone freezes, echos on calls and the dismiss button for a call stays on my screen. I am so upset that I am not able to return for a brand new phone!!!! I don't want a refurbished phone. I just spent $400 why would I want a refurbished replacement. I've always had Droids and I should have listened to the reviews when they said this one was not really good. Just wanted you to know you have lost a 10 plus year Motorola customer. I will be purchasing a different brand going forward. Ticket # - Ref: 210810-000484
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ATL614, We sincerely apologize for any inconvenience this may have caused. We understand how inconvenient this is for you and this should not happen. This is something we want to take a look at. Write us an email to supportforums@motorola.com. We'll be there to help. -Mitch