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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 964 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are impressed with the One 5G Ace 2021's long battery life, good camera, and affordable price. They appreciate the large storage capacity and fast performance, as well as the support for 5G connectivity. While some users have concerns about the phone's weight and call quality, overall, customers are pleased with the phone's features and value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 964 reviews
  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    Great midrange option

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for the sale price. Large clear screen and very usable camera. Great battery life too. Also plenty snappy for a "midrange" phone. No complaints.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for purchasing this phone, Jdavis. Glad that you gave us a very positive rating and you're satisfied with the phone's features and price. If you like, you can be a part of our official Moto One 5G Ace community page here: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Fast phone with a great battery!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a phone that was going on 5 years old so I was ready for an upgrade. This phone did the trick. It has a huge screen and a snappy processor that makes the experience smooth and quick. The best part is the massive battery they put in this thing. If you are just using it to randomly browse the internet and social media during the day this phone will go for 3 days without a charge and that is outstanding compared to my old one. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    5g

    Rated 5 out of 5 stars

    Bang for the buck phone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is such a bang for the buck phone. Bought if for my sister, she loves it so much. The ease of use and the 5g with the storage makes this awesome

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Confused about screen cover

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A decent camera and a large battery. I turn it on around 7:00 am and turn it off around 10:00 pm and I still have 60% to 80% charge left. With taxes it cost a little over $300. The only thing that I'm concerned about is that the phone gets only one upgrade from android 10 to android 11. The local verizon store put a screen protector for the UW version. Doesn't seem to cover entire face of phone.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very nice phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone. Had a motorola phone before this one and liked that one too. Battery life has been 2 days +. Love that it has 128GB as I was so tired of worrying that I was putting too much on my phone. Camera is fine. I am not a big picture taker so it works for me. Sound is fine with speech but a little harsh with music. Calls are crisp and clear. Overall this is a very nice phone considering the lower price and I would buy it again!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera

    Rated 4 out of 5 stars

    Nice phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Phone, great video, photo capability. Strong battery. Charging not as often as old phone.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi bunbun,

      We appreciate that you have one of our products and we're happy that you're loving the phone and its features. If you want to know more information about the device, you can join our One 5G Ace community. Please see here: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. - Frank MotorolaMobility

  • Rated 5 out of 5 stars

    Hello Moto

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a replacement for when my phone broke at work. This' by far an upgrade compared to what my old one was. It handles all my needs and is good for gaming.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone for the price - Reception Lacking

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good phone, and especially for the price. Battery is excellent, and expandable storage is a huge plus, as that's almost unheard of anymore. No annoying bloatware, and the UI seems to be fairly stock, which I also appreciate. However, the cellular reception is a little poor. I've had different phones and older phones that don't have issues. It seems to nearly lose signal in places where there's more than adequate coverage, so I'm not sure why that's a problem. My old Galaxy and Pixel 2 never lose signal in the house or other places where this phone does. Maybe it's a 5G thing. Wireless also seems to be a little finicky. Sometimes it disconnects, and has to be manually reconnected. I've had several experiences where it shows strong signal, but doesn't connect. Aside from these complaints, it's really not a bad phone for the price.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for purchasing this phone, Chris. Glad that you gave us 4 stars. We're sorry to learn that you are having some difficulties with your Mot One 5G Ace phone. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to supportforums@motorola.com. We'll be there to help. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Moto 5G Ace is a worthy upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently broke my Motorola Z4 (sad) and had to get a new phone. I didn't want to spend an exorbitant amount of money on a new phone but still wanted a noticable upgrade. I like Motorola phones so I went to see what new phones they had. This phone was a bigger screen, a faster processor, 5G availability, upgraded cameras, and more RAM than my Z4. The battery also lasts more than a full day of use (but not really two full days like they advertise). All in all, the phone is a nice upgrade from the Z series of phones (though sadly, no more moto mods)

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fast

    Rated 5 out of 5 stars

    No issues so far

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues so far. Good speed and battery life. I don't use my phone much, so don't know how it would react to heavy usage. But great for me.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fast

    Rated 4 out of 5 stars

    Motorola One 5G Ace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pro: Fast HD screen Right sized for ease of use Very good battery life Con: Very heavy

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi MotoOne5GAce, Thanks for the great rating! We're glad that you appreciate this phone. Your feedback is important to us, we'll share this with our team. If you're interested, we'd like to hear your story here on this One 5G Ace 2021 community: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. Love to hear from you. -Jess MotorolaMobility

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for a family member and they are very happy with it we love how it looks the functionability, very sleek. I'm glad I brought it

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Price

    Rated 5 out of 5 stars

    Great mid-range phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great mid-range phone for a good price. It's fast enough for all my browsing needs, effortless going back and forth between many different apps.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Gunther, We are so thankful for giving us a positive rating and we're happy that you're satisfied with your purchase. This phone has all you need for the price and great specifications. If you're interested, we'd like to hear your story here on this Moto One 5G Ace community: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. Love to hear from you. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    snappy for a great price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. speedy and full of space. has great cameras also. wish it didn't come with bloatware like facebook apps tho as I do not use those and am unable to remove them since they are installed as system apps. Would have given 5 stars but phone does not come with a preinstalled screen protector.

    I would recommend this to a friend
  • Pros mentioned:
    5g, Price

    Rated 4 out of 5 stars

    Moto G 5G

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    128GB memory is great, processor is good, ram is plenty, 5g wow, and a decent price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    pretty good overall, pretty disappointing cameras

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: solid phone with good features and quality of other Motorola phones. Fast enough for daily tasks, battery life isn't great but not too bad. Cons: cameras are all mediocre to bad. Regular high pixel forward facing gives pretty mediocre to bad results. macro is definitely a joke/gimmick. You're better off taking normal photos and cropping, probably.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi penclicker, we appreciate you for having our Motorola One 5G Ace. we are sorry that your experience did not match your expectations on the camera aspects. We would like to have the opportunity to investigate your feedback further. Please send us an email at supportforums@motorola.com. -Ythan MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems like a fine phone, does everything I need and I've found nothing to complain about. Great battery life, good camera, large screen.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Cant get better 5 g phone for this price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone for price. Excellent battery life. Tons of storage . Comparable to much higher priced name brands out there.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi, Cami! Thank you so much for taking the time to provide your feedback. We are so delighted that you rate our product as 5 star as we strive to provide just that for all our customers. Please let us know if you have questions for us through our online community here: https://forums.lenovo.com/t5/motorola-one-5G-ACE/bd-p/motorola_one_5G_ace_en. -Mary MotorolaMobility

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great phone for great price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item to replace my iphone 6. It does everything that my iphone did plus more. I love the quick screen shot feature to save photos of my grandchildren. I also love the feature that you put the phone upside down for the do not disturb. This phone does a good job of filtering out spam calls likely in conjunction with AT&T. I feel that this $300 purchase saved me $700 for the iPhone

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Great purchased for new 5G phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone as I needed a new 5G phone for our new network. I love the phone - no issues, works perfectly, great service. Motorola has been a great brand as I have had three phones so far for both Cricket and now Mint mobile service. No issues whatsoever with service or with performance - phone works great, camera is great, easy to download and use apps from Google Play store. Buying a second one for my husband to use as well.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi BlueprintCat, We're glad to see that this phone meets your expectations. We appreciate your enthusiasm for the Moto One 5g Ace smartphone. If you want to learn more about the fascinating features of our devices, you may join our online community: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Elle MotorolaMobility