Customer Ratings & Reviews
- Model:
- PAY80007US
- SKU:
- 6557869
Rating by feature
- Display Quality
Rating 4.5 out of 5 stars
- Camera
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the razr 2023 128GB (Unlocked)'s camera quality, size, and battery life, frequently citing these as positive aspects. Many also appreciate the phone's design and durability. While some users experienced issues with heat generation, storage capacity, software, and the hinge mechanism, the positive feedback on other features outweighs these concerns. The price point also received favorable comments.
This summary was generated by AI based on customer reviews.
very very bad phone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.when I turned on I saw a black point on the screen and anyone wants to change my cellphone. No best buy, No motorola. I did not use and when I turned on I saw this point. Do not buy this phone
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi NahuelS, Thank you for bringing this to our attention, and we apologize for the concern you encountered with your phone. We understand how frustrating it can be to receive a phone with a display defect, especially when it’s unexpected. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please email us at supportforums@motorola.com to further assist you. -Mitch
not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.broke in under 90 days and was shut when it happened.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi SabrinaS, We're sorry to hear that you’ve experienced concern with your Moto Razr phone. We'd like to help. Could you please provide us with a bit more information about the problem you encountered? Please email us at supportforums@motorola.com for us to further assist you. -Mitch
Bad battery life
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible battery life. Charged to 100% was down to 60% without me even touching after I unplugged it once it charged.
No, I would not recommend this to a friendBad quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the phone, but after just two months, the touchscreen started acting up and now the device doesn’t work.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ArielI, We’re sorry to hear about your experience. As we stand behind our products, we're glad to investigate and get this concern sorted. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Another broken product from best buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 2 days. Black line right where it folds with smaller white ones flickering.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi FBestBuy, We're sorry to hear that your phone has already encountered concerns, especially so soon after purchase. We understand how frustrating this must be, and we apologize for the inconvenience you’re facing. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Scree. Blemish
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen blemish after a few months. Constant issues with speakers.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Controller, We're sorry to hear about the concerns you've encountered with your phone. A screen blemish and constant speaker concern can certainly be frustrating. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
17 days is all it lasted
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool consept, UI sucks it got phantom touch on day 17, 3 days after best buys return deadline. Thankfully they still let me exchange it and i payed twice as much to get a Galaxy Ultra.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your experience, PeteD. We're glad to hear that you found the concept of our device appealing. However, we're sorry to learn about your dissatisfaction with the user interface and the concern you encountered with phantom touch. Hope you can give us another chance and if you need any assistance, please do not hesitate to reach out and we'll be happy to assist you. -Mitch
Nope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life drains quickly, gets hot while charging, soubd is awful, camera sucks.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your situation, LizaKumar. We're sorry to hear that these are happening on your phone. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at supportforums@motorola.com and we'll be there to assist. -Mitch
Falsely advertised
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy falsely advertised the phone to be included in the holiday return policy and then said it wasn't after spending the money and activation.I wasn't happy with it and wanted to return.I wouldn't buy anything from them again.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to hear that you are not happy with your purchase, LG65. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at supportforums@motorola.com and refer to this link as a reference. We'll be there to assist. -Mitch
Motorola razr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pixel burnt out week after I had it. Wouldn't recommend this phone
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Notorious, We’re so sorry that your experience did not match your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email to supportforums@motorola.com. We'll be there to help. -Mitch
Bad Service !!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is pretty good but the service and policies of this store are deporable.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback with us, JudyH. We're sorry to hear about your experience with our service and policies. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please email us at supportforums@motorola.com for us to further assist you. -Mitch
Failed delivery and pickup
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Up till now i haven't gotten the phone,i can't rate the phone
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for reaching out, PreyeI. We're sorry to hear about the concerns with your delivery and pickup. We recommend contacting the Best Buy location where you made your purchase. They will be able to provide specific details regarding your order status. -Mitch
ms, Bailey
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone is ok but service and policies are deplorabe !!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback with us, JudyH. We're sorry to hear about your experience with our service and policies. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please email us at supportforums@motorola.com for us to further assist you. -Mitch
No good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good phone screen to sensitive to everything no casesl
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for reaching out to us, NoahV. We understand your concern about the phone screen sensitivity. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to supportforums@motorola.com. We'll be there to help. -Mitch
Only for part time use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone keeps glitching and is much slower then I expected
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Mom040814, We're sorry to know that you're phone keeps glitching and that you're experiencing slowness on your phone. Slow is sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059>; Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Let us know if this helps by sending us an email at supportforums@motorola.com. -Mitch
Poor quality/durability
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On the first day, the screen went dark and a white bright line down the right hand side.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi YadiraR, I apologize for the situation you're having with your device. When it comes to this concern, we are aware of this and normally it's being covered under the warranty through our authorized service centers as long as there is no other physical damage to the device. Have you already visited a service center for this? For other concerns, please send us an email at supportforums@motorola.com. -Ythan
Broke after two months of use
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 months of use, it would power itself off everytime I closed the clamshell.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Jfreak4, we're sorry to hear that the device is doing an auto resets. Let me help you with that, may I suggest checking if your device has the latest software update? To do this, go to your Settings > System > Advanced > System updates and make sure all your apps are updated. For other concerns, please send us an email at supportforums@motorola.com. -Ythan
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk broke in a day and best buy won't stand by there product
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for bringing this to our attention, Alan. I understand how frustrating it must be to have your item malfunction so soon. We take pride in the quality of the products we offer, and it's disappointing to hear about your experience. We would like to help. Please email us at supportforums@motorola.com at your earliest convenience. We'll be there to help. -Elle
Don't let it fall out of your pocket
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is garbage and I would return it if I could
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Christopher, Thank you for reaching out to us. We're sorry to hear about the concern you're experiencing with your phone. To address your concern effectively, we recommend returning to the point of sale where the device was purchased. They will be able to assist you with any return or exchange options available based on their policy. -Mitch
- Pros mentioned:Battery life, Camera quality
Great Little Flip Phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not much into using my cell phone other than for phone calls, texting and video calls. I preferred the old flip phones but found texting (which everyone else seemed to prefer) a bit much and resorted to a bigger phone with a keyboard. I really didn't like lugging it around. This flip phone caught my eye and although it's more than I would usually pay for a phone it is exactly what I was looking for. I read quite a few reviews on it and those reviewers were finding this phone lacking because of it's picture quality, storage and gaming capabilities along with an outdated processor. Since all these were an upgrade over my old phone and I don't use it as a camera or for gaming, I went ahead and purchased it. I'm glad I did. It's a sleek looking non-slippery phone and the crease in the screen is barely visible. It comes with a screen cover attached with a warning not to place another over it or it will void the warranty. Very compact when folded. When unfolded I have a full crisp screen and keyboard. There is an option to have the phone answer calls by unfolding and end them by folding or continue the call while folded. I took a picture just to see the quality other reviewers were talking about but found it to be much better than one taken on my old phone. My old phone wasn't water or dust resistant as this phone is not so that wasn't a deterrent. Many customizable features for the full screen but customizing the external screen is limited.The external screen is perfect for me as it shows the date, time and notifications. I added a timer just because I could. The display will go out after a few seconds and a touch or notification will bring it back. The battery life for such a small flip phone is excellent. I can go a few days without charging. At the cost paid, Motorola should have thrown in a wall charger instead of skimping on it. I can put this phone in my pocket and it won't place calls or open apps unintentionally. It is easy to open and use. I may be the wrong person to be writing this review as I don't use it to its fullest capabilities. I do feel it is worth the cost to have a flip phone for easy carry with screen protection and having the advantage of a large screen w/keyboard when needed. More than satisfied with the Motorola Razr 2023.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your very satisfied feedback, DebM. It brings us great joy to hear that you are enjoying your phone's features, and we appreciate the detailed feedback you provided. Your input is highly valuable to us. We are thrilled to have you as part of the Motorola family. We would also like to invite you to join our official community at https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en -Belle