Customer Ratings & Reviews
- Model:
- PAY80007US
- SKU:
- 6557869
Rating by feature
- Display Quality
Rating 4.5 out of 5 stars
- Camera
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the razr 2023 128GB (Unlocked)'s camera quality, size, and battery life, frequently citing these as positive aspects. Many also appreciate the phone's design and durability. While some users experienced issues with heat generation, storage capacity, software, and the hinge mechanism, the positive feedback on other features outweighs these concerns. The price point also received favorable comments.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Heat
Motorola
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cool concept but immediately started to heat up, thought it was going blow like the Samsungs
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hello LuisG, Thanks for sharing your review. We understand your concern about your phone being warm or hot. It's common for phones to generate heat, but it's usually not a cause for concern. While charging or discharging, it's normal for a phone to become warm, and the faster it charges or the more power it consumes, the hotter it may get. When using the phone for activities like gaming, streaming media, or navigating, it's also normal for it to become warm. In the event that you're worried about your phone overheating, feel free to email us at [email protected]. We'll be there to help. -Iza
Not the best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen failed 3 in 3 months had to replace it to a OnePlus phone
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi LuisM, We are sorry that your experience did not meet your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at [email protected]. We'll be there to help. -Mitch
Overpriced
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted something that would fold, so I thought I would buy this one. It had no adaptor, so more money out of my pocket. It has no headphone jack so I had to buy a wireless headset. Battery life is subpar. I have had many Motorola phones through the years and this is the worst!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Upset, We’re so sorry that your experience did not match your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at [email protected]. We'll be there to help. -Mitch
Avoid
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the screen is bad, the creases appear quickly and the Motorola warranty is awful. Overheats often.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your concerns, Jdriggs3. I'm sorry to hear about the challenges you're facing with the screen quality, quick creasing, overheating, and your experience with our warranty. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at [email protected]. We'll be there to help. -Elle
Not buying again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor. Screen broke after it fell off on the surface which wasn’t a hard hit
No, I would not recommend this to a friendNever got the phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got the cellphone on my mail and i called bestbuy and they still went on to charge me for it and said to contact my police station like if they were ganna help me sucks
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Jesse2014, We're sorry to hear about your situation. It’s frustrating to deal with concerns like this. Please reach out to Best Buy directly as they handle the order fulfillment and billing. -Mitch
This phone sucks
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone sucks it’s a waist of money my screen stop working after two months with no damage to the phone and I can’t do anything about it.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ScottieScott, We're sorry to hear about your experience and we understand how frustrating it must be to have your screen stop working unexpectedly. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Kindly send us an email at [email protected] and we'll be assisting you from there. -Mitch
not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.broke in under 90 days and was shut when it happened.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi SabrinaS, We're sorry to hear that you’ve experienced concern with your Moto Razr phone. We'd like to help. Could you please provide us with a bit more information about the problem you encountered? Please email us at [email protected] for us to further assist you. -Mitch
very very bad phone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.when I turned on I saw a black point on the screen and anyone wants to change my cellphone. No best buy, No motorola. I did not use and when I turned on I saw this point. Do not buy this phone
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi NahuelS, Thank you for bringing this to our attention, and we apologize for the concern you encountered with your phone. We understand how frustrating it can be to receive a phone with a display defect, especially when it’s unexpected. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please email us at [email protected] to further assist you. -Mitch
Bad battery life
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible battery life. Charged to 100% was down to 60% without me even touching after I unplugged it once it charged.
No, I would not recommend this to a friendVery low quality, hinge is broken after 8 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very low durability of the hinge, after 8 months hinge is broken and only one screen is responding, which make it useless.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi EdgAR, We're sorry to hear about the problem you've experienced with your phone's hinge and screen. That’s certainly not the experience we want you to have, and we understand how frustrating it must be when your phone isn’t functioning as expected. As we stand behind our products, we'd like to know more details about what happened and get this sorted out. Write us an email at [email protected]. We'll be happy to help. -Mitch
Worst phone
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touch screen not working after 2 months use of it…
No, I would not recommend this to a friendScree. Blemish
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen blemish after a few months. Constant issues with speakers.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Controller, We're sorry to hear about the concerns you've encountered with your phone. A screen blemish and constant speaker concern can certainly be frustrating. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at [email protected]. We'll be there to help. -Mitch
Another broken product from best buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 2 days. Black line right where it folds with smaller white ones flickering.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi FBestBuy, We're sorry to hear that your phone has already encountered concerns, especially so soon after purchase. We understand how frustrating this must be, and we apologize for the inconvenience you’re facing. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at [email protected]. We'll be there to help. -Mitch
Bad quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the phone, but after just two months, the touchscreen started acting up and now the device doesn’t work.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ArielI, We’re sorry to hear about your experience. As we stand behind our products, we're glad to investigate and get this concern sorted. Write us an email at [email protected]. We'll be there to help. -Mitch
17 days is all it lasted
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool consept, UI sucks it got phantom touch on day 17, 3 days after best buys return deadline. Thankfully they still let me exchange it and i payed twice as much to get a Galaxy Ultra.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your experience, PeteD. We're glad to hear that you found the concept of our device appealing. However, we're sorry to learn about your dissatisfaction with the user interface and the concern you encountered with phantom touch. Hope you can give us another chance and if you need any assistance, please do not hesitate to reach out and we'll be happy to assist you. -Mitch
Falsely advertised
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy falsely advertised the phone to be included in the holiday return policy and then said it wasn't after spending the money and activation.I wasn't happy with it and wanted to return.I wouldn't buy anything from them again.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to hear that you are not happy with your purchase, LG65. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at [email protected] and refer to this link as a reference. We'll be there to assist. -Mitch
Nope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life drains quickly, gets hot while charging, soubd is awful, camera sucks.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your situation, LizaKumar. We're sorry to hear that these are happening on your phone. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at [email protected] and we'll be there to assist. -Mitch
Motorola razr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pixel burnt out week after I had it. Wouldn't recommend this phone
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Notorious, We’re so sorry that your experience did not match your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email to [email protected]. We'll be there to help. -Mitch
Bad Service !!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is pretty good but the service and policies of this store are deporable.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback with us, JudyH. We're sorry to hear about your experience with our service and policies. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please email us at [email protected] for us to further assist you. -Mitch
