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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 44 reviews

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84%
would recommend
to a friend

Customers are saying

Customers love the Refurbished MOTO G4 Play for its budget-friendly price, reliability, and great camera. Many customers mentioned that they got a good quality phone at a good price. Others praised its smooth touch screen and fast reaction. The phone's camera also received positive feedback, with customers calling it "great."

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 44 reviews
  • Cons mentioned:
    Limited email account linking

    Rated 4 out of 5 stars

    good phone and price but android sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had several problems in the beginning. ex. phone can not use data plan, only google account is allowed to linked to the phone, and no extra factory emil app to link other account such as Hotmail, and can not extract msn contacts, wen to store several times and they couldn't figure out either, not able to download pix via USB cable to computer. I went to local best buy and both Geek Squad and cell phone section couldn't help me. and I couldn't return either after 14 days. I had to figure out all the problems myself. In addition, android version 6.0.1 is not as user friendly and intuitive as 5.0 version. but I don't think it is the phone's fault. still the experience was a bit unpleasant. once all the bugs are taken out the phone usage is much better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Surprisingly great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone works great and handles most everyday task as good as most phones that are more powerful until you start to fill up the storage. The camera is passable in good lighting but unusable in low light. I got this for the Sprint 1 year free and it works like a champ.

    I would recommend this to a friend
  • Cons mentioned:
    Average speed

    Rated 4 out of 5 stars

    Great battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is a good basic Android phone. The speed is ok but the battery life is awesome. It may not be for a gamer but it's a good basic phone.

    I would recommend this to a friend
  • Cons mentioned:
    Case, Clock

    Rated 1 out of 5 stars

    very difficult phone, not user friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    terrible phone, do not recommend. hard to navigate, manual does not show what setting really do. can not personalize settings on apps so either everything notifies you or nothing does. Camera takes such large pics it takes up to much storage and no way to change size. had to get other apps just to have the phone work better. the clock on the front home screen was terrible, small and hard to read. I went from a Samsung 4.3 to 6.0 but to tell you the truth the other one seemed more advance and did more than this one does. I also had a choice of 1 fully protective case with this phone because there wasn't any other cases for moto play. Don't waste your money.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Refurbished for the teen

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kid breaks screens on phones like someone else is paying for them. Refurb did exactly what it needed too. Good price for value, best part is that if we had any issues I know BBY was going to take care of things. That was the main reason to save the $ and get the refurb.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Reliable

    Rated 5 out of 5 stars

    So nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always use LG Phone before and It is my first time to use Moto Phone. Wow! I really love Moto Phone because... Fast reaction, Smooth touch screen, Good quality and Good Price.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works great and it's perfect for anyone on a budget. I bought for my son. It does feel delay compared to my S8+ but it cost $80. And in all honesty. It performs almost as well.......................

    I would recommend this to a friend
  • Pros mentioned:
    Reliable

    Rated 4 out of 5 stars

    Reliable phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable phone, simple, easy to use, I bought it for my brother in law, he likes it

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Very good phone for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone works very good for kids, normal speed and ok camara.

    I would recommend this to a friend
  • Pros mentioned:
    No bloatware

    Rated 5 out of 5 stars

    Great Phone for the Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for a few of my field supervisors at work - the phone is quick and Moto/Lenovo knows how to make a low/mid range phone that works just how you need it to. I like the near stock android and NO BLOATWARE which is awesome and allows the phone to work quicker and easier.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does everything that i need from smartphone,great camera

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good basic smart phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good phone for a great price. Motorola has always put out excellent communication devices and this is another one. It isn't the best option out there, but if you want quality and reliability at an affordable price, you can't go wrong with this phone.

    I would recommend this to a friend
  • Pros mentioned:
    No bloatware

    Rated 5 out of 5 stars

    best phone ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this version comes with marshmellow 6.0 but has no bloatware apps on it anywhere. very fast phone and best battery life i have ever had!

    I would recommend this to a friend
  • Pros mentioned:
    Reliable

    Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this refurbished phone through Best Buy online and received the phone in perfect condition. Very impressed with the quality and responsiveness of this phone. It was a great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent cheap phone unlocked for all carriers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent enough phone for the money. I let my kids use it for a wifi device and then switch from my daily driver to it when it might get wet or broken because of activities planned.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I should of bought a new one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works well it has no flaws. We upgraded the shipping because the cut off for shipping was apparently before 5 PM which I was not happy with. My biggest gripe was the fact that we couldn't get geek squad protection at a reasonable price because it is refurbished. I would advise anyone to buy new for additional $30 and get protection plan. My wife ordered it, and wasn't aware of the protection difference. I would recommend to buy this phone new but not the refurb just for protection difference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent purchase...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ...and incredible value. Mine was in perfect condition with a new in package battery. A year later, and the phone has been flawless.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Best deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought twice before purchasing this refurbished phone. I love this phone works perfectly and the pictures are great. Excellent deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is carrier unlocked and will almost certainly w

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is carrier unlocked and will almost certainly work with your AT&T SIM. I have tried it with my Straight Talk AT&T SIM and it works fine, but I currently am using this phone on the Verizon network. Some carriers force you to register the phone's serial number when swapping devices; in my experience, AT&T and Verizon don't do this.

    I would recommend this to a friend
  • Pros mentioned:
    Reliable

    Rated 5 out of 5 stars

    GOOD PHONE - FAST - RELIABLE -QUICK RESPONSE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GOOD PHONE - FAST - RELIABLE -QUICK RESPONSE - GET THI GUY! FOR $100+ YOU CANT GET ANYTHING ELSE.

    I would recommend this to a friend
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