Customer Ratings & Reviews
- Model:
- 945-0287
- |
- SKU:
- 5947777
Customer reviews
Rating 4.4 out of 5 stars with 65 reviews
(65 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the Botvac D3 Pro App-Controlled Robot Vacuum favorably for its cleaning performance and ease of use, with many praising its navigation capabilities and ability to handle various floor types. The mapping feature and hair pickup are also frequently cited as positive aspects. However, some users experienced challenges with maintaining a consistent connection to the internet. Overall, the positive feedback on cleaning and navigation outweighs the reported connectivity issues.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Neato!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome little clraning machine. Love that it stops if caught on something so motor doesnt burn out. Mapping feature is accurate
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Great little helper
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not perfect but does a great jobs. Obviously it get into certain places but it keeps our house looking great. With our hairy white dog and dark flooring Love it
I would recommend this to a friend Rated 5 out of 5 stars
Excellent value for money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had an iLife which went in endless rounds yet did not clean the full surface - total of 3 hours. Neato creates a map and then clean it in a systematic way covering everything in 40 mins. In case some area or corner was blocked, it's send me a report on area map and where all it cleaned. Only neg is it's a bit big and the wider front gets stuck in between my chair sometimes. But cleaning it awesome. Alexa / Google home integration is missing even though it's connected to WiFi.
I would recommend this to a friendBrand response from Neato Product Expert
Posted .Thank you so much for your 5 star review! We really appreciate you taking time from your day to write this wonderful review.
Your Neato Team
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Will not run
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My device stopped working, did trouble shooting then had to mail it in. Got it back quickly and it ran 2 times and stopped again. Sent it in and got it back and ran it about 6 times and it’s stopped again! Will not connect to internet any time except for initial set up. Both times set in I was never told what the problem was. This is an expensive piece of junk! Customer service is nonexistent.
No, I would not recommend this to a friendBrand response from Neato Product Expert
Posted .We're concerned to hear about the experience you've had with your Neato and customer service so far. This is not the high standard we aim for here at Neato Robotics. Please email us at [email protected] so we can take a closer look at your case and work on getting this resolved for you as soon as possible. Your Neato Team
Rated 1 out of 5 stars
Won’t connect to Internet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new, won’t connect to the internet. Bought another router, and same problem. Emailed support and have not got a response. The lack of wifi connection or losing connection is a common complaint with the D3. So is the experience with customer support- that is lacking.
No, I would not recommend this to a friendBrand response from Neato Product Expert
Posted .We're very sorry that you're having this problem with your robot, we understand how frustrating this must be for you. Please email [email protected] and we'll contact you.
Your Neato Team