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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 92 reviews

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79%
would recommend
to a friend

Customers are saying

Customers value the XV Signature Robotic Vacuum Cleaner for its cleaning performance, suction power, and ease of use. However, some customers have expressed concerns about its noise level, battery life, and navigation issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 92 reviews
  • Pros mentioned:
    Dust pickup

    Rated 5 out of 5 stars

    Awesome for the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Neato Robotic vac is a great but and picks up so much dust and scraps when it works every day. I have compared this one to others and I am very happy with my purchase!

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great but noisy. I have two vacuums. one for upstairs and one for downstairs

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Effective for hardwood floors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maneuvers under beds and couches well. Somewhat loud but very efficient. Sweeps into corners with angled sides. Sometimes gets "confused" if moving from tiles to a space rug and will slowly spin. (I only operate the cleaner if I am home in case it spins on the hardwood ... Don't want markings left behind.) Overall, very pleased with this product and highly recommend it for light cleaning!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for small living spaces

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent purchase for apartments and households with no more than one furry pet. If you happen to have more than one pet, children and multiple floors, you will need to purchase a Neato for each floor and maintain them on a regular basis. You will be surprised how much human hair will get stuck in the vacuum's brush and prevent it from no longer working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Choice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was debating between which Roomba model to get when I stumbled upon this one! I read the reviews and decided I liked what I read. I have used the Neato 3 times already. I like that is finds the borders of the room then meticulously goes back and forth until all the area is covered. It will re position itself to get in and around objects but I decided it is to my benefit to just remove any large obstacle instead of letting it puts around with it (like I moved all my dining room chairs out of the way so it can do a straight shot back and forth.) :The canister is easy to empty, and I am taking the suggestion I read in other reviews to lighty wash and dry the filter to give it more longevity. So far so good!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Cleaner than the average joe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third robot vacuum, second neato we have purchased. It does a good job, but this model is louder than the other we purchased . The good job it does more than makes up for how load it is

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Great Robotic Vac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have four dogs and hardwood throughout most of the house. Neato XV (Ned is what we named it) vac starts on schedule and usually goes for 70 minutes until returning to station for recharge. After recharging he goes right to the same place where he left off and finishes the job. This could possibly be one of the best investments I have made. It amazes me on how he seems to know where the corners and legs of chairs are every time, and doesn't do a bad job in corners. He does not like long table cloths and curtains as printed in the instructions, he is a climber if he comes across the base to a floor lamp, but he backs up after a minute or two. I am very pleased and would highly recommend, and don't forget , four dogs live here and Ned gets the fur up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for picking up pet fur

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the first unit was never quite right (took six tries to discover the whole first floor) the replacement unit is everything we hoped it would be. Bravo for Neato!

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    Labor Saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Neato Robot Vacuum does a good job, goes most places, but there are obviously a few places it can't get to. The Bottom line is that it saves me from having to vacuum myself.

    I would recommend this to a friend
  • Pros mentioned:
    Dust pickup

    Rated 5 out of 5 stars

    Neato is neat!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a robotic vacuum for a home we have in Catalina. We have mostly hardwood floors, and a yellow lab. Neato does a great job picking up the dog hair.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good vacume

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great help for my wife who likes an above average clean house

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great product when it worked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So the robot did a great job when it worked. However, unfortunately it only worked for about a month before not working any more. I have been in contact with Neato and so far they have been responsive but have yet to get a new unit.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great product!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well!!! Good under counters and helps by saving lots if time! Especially good on hardwood flooors!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Similar to the roomba but off brand type name is not alwasy good when turning corners and when things are in the way but otherwise great

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really do like our Neato or "R2" as we call him. R2 is a bit loud but gets the hub done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent robotic vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This robotic vacuum is awesome. I push a button and it takes of cleaning the entire house, one room at a time, and in straight lines. If it has to return to the docking area to recharge it does so and picks up right were it left off. We have a 2500 sq foot home so it makes about 2-3 trips back to recharge but doesn't miss a beat. Surprisingly, very powerful. You can even set what day of the week and time to clean. Cool.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    I love ittt!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best robotic vacuum ever!! It helps me clean my room everyday! Thumbs up!

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    works just like it said it would

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product works like its should only had it for 2 months no problems yet

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My cleaning job became Zero after this it is an intelligent product

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    The Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Neato signature has better suction than any robot vacuum without plugging your ears. It map out the area before starting. I have 3 dogs and it is the best!

    I would recommend this to a friend
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