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Customer reviews

Rating 4.5 out of 5 stars with 2595 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.0 out of 5 stars

  • Performance

    Rating 4.1 out of 5 stars

  • Setup

    Rating 4.4 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers admire the Dual-Band AC1600 Router with 16 x 4 DOCSIS 3.0 Cable Modem for its ease of use, strong performance, and reliable signal strength, making setup and maintenance simple. Many appreciate the device's good range and coverage, along with its reasonable price. While some experienced occasional connection issues, the positive feedback on ease of use and performance outweighs these concerns. The modem/router combo is praised for its compact size and sleek design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 105 Showing 2,081-2,100 of 2,595 reviews
  • Rated 5 out of 5 stars

    Great product, great range.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! Strong connection and reliable. Would recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router really helped with everyone getting Wi-Fi in our home which is 2600 square feet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fast and easy to install

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this for over a year now .. great router ..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchase this modem/router on sale. Had it over a month, and no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    netgear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the interface of the app is user friendly.........

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NETGEAR

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to upgrade my router an modem works great 5 & 5G.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no complaints at all.. i am unable to stream with no connection issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the product but it is very hard to get ready for use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was renting from comcast and pay in a year what i paid for this great invesment john

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    cable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with improved performance of wi-fi connection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saving $$$$$$$

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great from one end of the house to the other. No more renting from Cox

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product, no complaints, got this for good price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love this router, took awhile to get used to the new dual band, but i love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Router/Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better then the one Xfinity gives you with a much wider bandwith. love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Adequate for my use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed help from infinity setting up. So far so good as for performance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good deal

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well, no issues at all. and a fair price for it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We haven’t had any issues so far. We have 6 things hooked up to it at all times.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Really Disappointed in both Best Buy and Netgear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I set the thing up and only found that it didn't work. So I called Netgear customer service. After hours of talking, we eventually came to a conclusion that the product is a defect. As a result, Netgear sent me another one (a refurbished one) for free. However, it was another defect. I was so disappointed and would like to make a return and ask for a refund. However, Netgear didn't provide any refund so they just pointed me to Best Buy. But Best Buy refused as well with a "strong" reason as it is beyond the 15 days limit. I cannot believe that both Best Buy and Netgear agree that a product defect is a customer's fault!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great value

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product, does exactly what it was purchased for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for small home use!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this brand, never any issues and always there to help me!

    I would recommend this to a friend