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Customer reviews

Rating 4.5 out of 5 stars with 2595 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.0 out of 5 stars

  • Performance

    Rating 4.1 out of 5 stars

  • Setup

    Rating 4.4 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the Dual-Band AC1600 Router with 16 x 4 DOCSIS 3.0 Cable Modem for its ease of use, strong performance, and reliable signal strength, making setup and maintenance simple. Many appreciate the device's good range and coverage, along with its reasonable price. While some experienced occasional connection issues, the positive feedback on ease of use and performance outweighs these concerns. The modem/router combo is praised for its compact size and sleek design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 122 Showing 2,421-2,440 of 2,595 reviews
  • Rated 3 out of 5 stars

    Ugh!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a month of problems. I’m now using the older, slower, crappier one I replaced with this one.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so good if you are looking for strong signal.c

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Santos,

      We appreciate your feedback and we want you to know that your experience is important to us. Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview

      If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.
      NETGEAR Team

  • Rated 3 out of 5 stars

    2.4ghz very slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything looks good but 2.4ghz Chanel is very slow even the device connected in the same area.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Returned it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was the wrong device for my application. Incorrect recommendation. Ended up buying correct device.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Wifi

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for a small area but not for a bigger home. Signal is in and out.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Compatibility

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not compatible to my in-house system so it was not needed

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Purchaser1,

      Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.

  • Rated 3 out of 5 stars

    Not a lot of range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it worked it was good. But it’s signal wasn’t strong enough for my two bedroom apartment.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Router works better in small range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router works better in small range but in a larger home it is not recommendable

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Does what it needs to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish it had a stronger signal for a buck thirty but I should have done my research.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    works good for whats needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works good for whats needed not many choices but this works, just wish pricing was cheaper

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Did not work as expected.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was easy to follow, however, the performance wasn’t what I expected.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average router and modem combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not to sure on this one.... had a hard time getting my phone to hook up to it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    OK so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If the unit is hard wired it does great, however when you use wi fi you only get half speed

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not great, its just ok, signal wasn’t that great, get the job done

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slightly slow, but works okay. Easy to install and use.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Dianna,

      Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.

  • Rated 3 out of 5 stars

    Cable router

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work great seems to lock up . Little difficult to navigate menus

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Transmission was extremely slow and unit becomes very hot to the touch while powered on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constantly needs to be reset, doesn't give speed close to the band range (know this because I got the speed tested at the line). For the price I was expecting something that would work out of the box. Missed the timeline for a refund due to COVID backing up service calls from my ISP. Overall really bad experience with this modem/router.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi patmoneys,

      We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you " How do I troubleshoot my wireless network?" To find this resource, one of many others, please login to MyNETGEAR and click support.

      Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.

  • Rated 3 out of 5 stars

    Ok device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would like more USB capabilities, and better instruction to use the share function.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all is a good router. I was a little disappointed with the WiFi range

    I would recommend this to a friend