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Customer reviews

Rating 4.5 out of 5 stars with 2595 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.0 out of 5 stars

  • Performance

    Rating 4.1 out of 5 stars

  • Setup

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the Dual-Band AC1600 Router with 16 x 4 DOCSIS 3.0 Cable Modem for its ease of use, strong performance, and reliable signal strength, making setup and maintenance simple. Many appreciate the device's good range and coverage, along with its reasonable price. While some experienced occasional connection issues, the positive feedback on ease of use and performance outweighs these concerns. The modem/router combo is praised for its compact size and sleek design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 127 Showing 2,521-2,540 of 2,595 reviews
  • Rated 1 out of 5 stars

    Connectivity Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never had problems with connectivity issue until buying this modem/router. The wifi doesn't work worth a hoot with my HP laptop that I bought last year; I have to connect a CAT 5 cable from the modem/router to the computer to get it to work well.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible product. Waste more than 3hours for setup and speed of internet is much lower than as advertised. Don’t buy this product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute garbage. We’ve had nothing but problems with our WiFi since purchasing this device. Constant issues, leading to hours on the phone with customer service, that never get resolved.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi keatingtmt,

      We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router

      Please let us know if this resolved your issue by updating your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
      Thank you.

  • Rated 1 out of 5 stars

    Did not work for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this because I wanted to save money and not rent a modem from the cable company. The box specified that it works with spectrum service. I was not able to connect the box with spectrum and had to return

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Incorrect Description

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was to my surprise that, the box says the router is compatible with Comcast. The Comcast guys flatly refused to activate the router due to non compatibility. YES you can use this device behind the approved Comcast router.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had nothing but issues with this router & modem. Wouldn't hook up to computers and Router would shut down throughout the day. Also internet was extremely slow. Got a new Aaris, and boom perfect!. Not a good product!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Choice

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not perform well and the wifi goes in and out. Easily the most inconsistent and worse modem/router I have ever purchased. Extremely frustrating.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crappy product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called customer service & the service was horrible & ineffective. Bad product, wouldn’t recommend to my worst friend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constantly going in and out. Doesn’t consistently work. Best Buy wouldn’t return and told me to contact Netgear. So now I’m stuck with a crappy product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    crap.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every since I bought it, it doesn't work right unless I unplug it and then plug it back in to work property. I will never buy another netgear product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problems with this product from the beginning. Tech support solution is to send them my router/modem at my expense & after receiving it, they will replace it..Not acceptable!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Am disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Am not happy the router is very slow it’s not allowing my kids do there virtual classes

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Papakay,

      We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your modem router. This resource should help you " https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router"

      Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.

  • Rated 1 out of 5 stars

    Modem/ router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the worst ever. It was actually worst than my arris that I have owned fir 8 yrs. I returned it back immediately.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this product in my condo, I got it specifically to be stronger or block out the other signals in the area but it sucks. Please don’t buy!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I hooked it up and called my service provider, I found out there was a defect in the product. Apparently it was a sync to surf issue. No problems returning it though.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought I was buying a new router but this was covered in finger prints and scratches.. Poor

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Failed after one year

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy - after only one year the wifi portion stopped working and had to buy a different manufacturer/ very disappointing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Router

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Weak products ,router not work properly always network shut off and no support from company .

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Titi,

      Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.

  • Rated 1 out of 5 stars

    dont send the wifi range as states on the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    would never by a net gear product again cause when i returned it,when i got home i hook back up my motarola i worked the same

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Great Router Modem Combo

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of setup- It was very easy to setup. Im a XFINITY subscriber and had no problems getting the modem to connect with my service. Performance- Im seeing great download and upload speeds. I have a nighthawk router and really not seeing much of a difference between the two. Overall- I would definitely recommend this setup. It has a great performance and price point. I was given this router as a part of the netgear review program.

    I would recommend this to a friend