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Customer reviews

Rating 4.5 out of 5 stars with 2595 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.0 out of 5 stars

  • Performance

    Rating 4.1 out of 5 stars

  • Setup

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the Dual-Band AC1600 Router with 16 x 4 DOCSIS 3.0 Cable Modem for its ease of use, strong performance, and reliable signal strength, making setup and maintenance simple. Many appreciate the device's good range and coverage, along with its reasonable price. While some experienced occasional connection issues, the positive feedback on ease of use and performance outweighs these concerns. The modem/router combo is praised for its compact size and sleek design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 2,595 reviews
  • Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this because it was on sale. More router than i actually need. My son has had no complaints about lagging when playing his xbox and i am on the computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Good

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good and is very consistent. I have 4 phones, 2 iPads, laptop, 2 smart TV's and two game consoles on it and I never notice a lag in service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great router/modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know nothing abt routers and modems. Friend recommended this and it is saving me $13/mo from internet provider. The internet service rep said i did good!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not too shabby

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a good job, especially the 5g. 2.4g can act up from time to time but otherwise a solid device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem-router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to set up and the customer service was so helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    NTEGEAR

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was slower than internets rental brand. Finally got a new one that works so much faster

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Lisa65,

      Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.

  • Rated 5 out of 5 stars

    Nice router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought this router two years back and since than it is working perfect.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    after install it had to return purchsed wrong unit

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return it as it did not have internet and WIFI. Item was recommended by sales person and we had a miscommunication based on my need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to set up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy staff person promised that this would be easy to set up and work well. It was just as promised! I even got set up officially with my Comcast account.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality quality quality. Best Buy price matched against Walmart so I got a good deal and it’s been working great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router was great while we had it hooked up. We needed a modem/router with phone capabilities so we have changed but this one was great while we had it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems good. Had connect problem caused by Comcast not entering Mac number they said was entered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement for Xfinity box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this in hope of replacing Xfinity's not so awesome modem box. This worked like a charm! Only con, sometimes it does reset the password back to factory settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very fine modem. Worked well with my computer but I need to return it because it lacks ports for telephone. My mistake! I forgot to check to see if it had phone ports!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reliable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product has turned out great. My only complaint is the membership that you have to acquire for maintenance.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to purchase my modem instead of paying a monthly fee and never own it. This is perfect. I have paid for the modem and do not have a monthly fee now.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good quality is amazing for the time I had it coming and what a good deal I got on this for anybody who’s looking for a recommend this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Netgear Router/Modem fits the bill

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly. Easy to set up. Thanks to the Best Buy staff for directing me to this unit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Good for small apartment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for an small apartment .. easy to connect .. have what is required .. speed average ..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product seems to work just fine. Setup with internet an Netgear was a massive headace , mainly provider.

    I would recommend this to a friend