Customer Ratings & Reviews

Hi Tkennedy,

Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had connectivity problems with some of your connected devices while connected to your RBE773 and have already returned it. When experiencing issues connecting devices to your NETGEAR WiFi 7 network, we recommend visiting this troubleshooting resource: https://kb.netgear.com/000066695/How-to-resolve-issues-connecting-devices-to-your-NETGEAR-WiFi-7-network.

If you decide to repurchase the RBE773 or any other NETGEAR product and have any issues, please reach out to us at [email protected] with your contact information, and we will be happy to help you.

Regards,
NETGEAR Team

Hi Dave,

Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with your connectivity while on your RBE773 network. When experiencing an issue with connectivity with your devices, we recommend visiting these troubleshooting resources: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US, and also: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US.

We also recommend ensuring your RBE773 Router and Satellites are on the most recent firmware v10.5.18.3, released as recently as 3-26-25: https://kb.netgear.com/000066615/RBE771-RBE770-Firmware-Version-10-5-18-3.

We'd greatly appreciate any additional feedback if the steps provided helped to resolve the issue with connectivity you have been experiencing as well as to follow up with you. Please reach out to us at [email protected] with your contact information, and we will be happy to help you.

Regards,
NETGEAR Team

Hi AndrewS,

Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with the connectivity of your satellites. When experiencing an issue with your satellite connectivity when not connected via Ethernet Backhaul we recommend a few troubleshooting steps including ensuring your Router and Satellites are on the latest firmware v10.5.20.7 and then re-syncing your Orbi Router and Satellites beginning in the same room and moving out towards their intended destination. For more information, please visit the following resources: https://kb.netgear.com/000070343/, as well as: https://kb.netgear.com/31018/How-do-I-sync-my-Orbi-router-and-satellite.

If you need additional assistance or resources, please reach out to us at [email protected] with your contact information, and we will be happy to help you.

Regards,
NETGEAR Team

Hi Brian,

Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing issues with your RBE773 connection Speed drops after speaking with Support and trying the newest Firmware. We would like to look into your case and see what other help we can provide. Please reach out to us with your contact information along with your case number and a copy of your review to [email protected], and we will be happy to help you.

Regards,
NETGEAR Team

Hi dtlo,

Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with the coverage and connectivity on your RBE773 network. Many factors can affect your Internet connection for devices on your home network. Your RBE773 features high-powered amplifiers and antennas to maximize your WiFi coverage. However, router and satellite placement, home layout, or wireless interference from other devices can affect your WiFi range. For more details on these topics please visit the following resources: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US, and also: https://www.netgear.com/hub/wifi/mesh/orbi-satellites/.

We'd greatly appreciate any additional feedback if the resources provided helped to resolve the issues with connectivity and coverage that you have been experiencing and follow up with you. Please reach out to us at [email protected] with your contact information and a copy of your review, and we will be happy to help you.

Regards,
NETGEAR Team

Hi roxy,

Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with connectivity while connected to your RBE773. Orbi Mesh WiFi 7 networks are encrypted with WPA2-PSK + WPA3-Personal encryption by default. This is because it is the best blend of compatibility and security available. However, some devices such as printers, smart devices (IoT), and older devices are not compatible with this level of encryption. For these devices to work, you must connect them to a network with a lower level of encryption. For more information, please visit the following link: https://kb.netgear.com/000066695/How-to-resolve-issues-connecting-devices-to-your-NETGEAR-WiFi-7-network.

Additionally, we recommend ensuring your RBE773 Router and Satellites are on the latest firmware v10.5.20.7 as well as re-sync your Router and Satellites beginning in the same room, then moving out to their intended destinations. For more information, please visit these resources: https://kb.netgear.com/000070343/, as well as: https://kb.netgear.com/31018/How-do-I-sync-my-Orbi-router-and-satellite.

If you're still experiencing any issues, please reach out to us at [email protected] — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.

Regards,
NETGEAR Team

Hi Abhi,

Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing connection disruption issues with your RBE773 after speaking with Support. We would like to look into your case and see what other help we can provide. Please reach out to us with your contact information along with your case number and a copy of your review to [email protected], and we will be happy to help you.
Regards,
NETGEAR Team

Hi FordGuyYT,

Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with your RBE773. A sudden spike in data usage when installing an Orbi router could be due to background apps, automatic updates, or location services. These can cause unexpected data usage as applications run in the background and constantly check for updates, sync data, and refresh content. With the Orbi App, you can pause the internet for any connected device at the push of a button. This helps to reduce bandwidth consumption, save power, and avoid unknown or unwanted internet usage. For more information on this topic, we recommend visiting this NETGEAR Blog post on how to easily manage your RBE773 with the NETGEAR Orbi App: https://www.netgear.com/hub/wifi/mesh/orbi-app-manage-mesh-wifi-system/#:~:text=With%20the%20Orbi%20App%2C%20you%20can%20pause%20the%20internet%20for,and%20keep%20them%20safe%20online.

We'd greatly appreciate any additional feedback if the steps provided helped to resolve the We would like to follow up with the issue with Data Usage you have been experiencing. Please reach out to us at [email protected] with your contact information and a copy of your review, and we will be happy to help you.

Regards,
NETGEAR Team

Hi Frank,

Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with the coverage and connection of your RBE773. Many factors can affect the performance of your Orbi Mesh WiFi system including broadcast device placement, which band you are connected to and interference from other devices. For more information, we recommend visiting these resources: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US, and also: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US.

We also recommend ensuring your RBE773 Router and Satellites are on the most recent firmware v10.5.20.3, and then re-sync your Router and Satellites beginning in the same room and moving out to their intended destination: https://kb.netgear.com/000068431/, as well as: https://kb.netgear.com/31018/How-do-I-sync-my-Orbi-router-and-satellite.

If you're still experiencing any issues, please reach out to us at [email protected] — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.

Regards,
NETGEAR Team

Hi Frank,

Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with your RBE773. Many factors can affect the performance of your router or mesh WiFi system. The signal strength decreases as it passes through walls and other objects. Some objects, like metal cabinets, might block the signal entirely. For more information on this topic, we recommend visiting these troubleshooting resources: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US, and also: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US.

We also recommend ensuring your Orbi 773 Router and Satellites are on the most up to date firmware v10.5.13.1: https://kb.netgear.com/000066435/RBE771-RBE770-Firmware-Version-10-5-13-1.

We'd greatly appreciate any additional feedback if the steps provided helped to resolve the issue as well as follow up with you. Please reach out to us at [email protected] with your contact information, and we will be happy to help you.

Regards,
NETGEAR Team