Customer Ratings & Reviews

Stay away from this product. I have used Netgear products in my home and office for years and have always had great customer service prior to this. I spent $2,100 thinking i was getting the best wifi system for my home now i have nothing but connection issues. I will lose connectivity to devices for no reason and you have to unplug the main wifi to get it to reset. I have had an "open" case with Netgear since January 2025 with no less than 10 emails back and forth plus an hour and half on the phone troubleshooting to no avail. They promised after the last "firmware" manual update the issue would be fixed but it didn't. Now they say it's possible I have too many devices connected. However, the literature states it can handle 200 devices and i don't have anywhere near that number. I understand devices have issues and need to be fixed my main issue is the lack of care from customer service. They got my $2,100 so now I'm the technician that needs to figure the issue out. They send "possible" fixes via email that take an hour plus and just expect you to do it.

I don’t typically write reviews, but my satisfaction with the Orbi 970 compels me to share my experience. I hope this review helps others in their decision-making process. After being a loyal Linksys fan for years, I recently upgraded to the Velop Pro 7. Unfortunately, my experience was far from satisfactory. Despite spending countless hours troubleshooting with Linksys tech support, I could never achieve the advertised Wi-Fi speeds. Frustrated, I decided to return the Velop Pro 7 and opted for the Orbi 970 after conducting thorough research. I’m thrilled with my decision! The Orbi 970 delivers exceptional Wi-Fi speeds and coverage throughout our 3,800 square-foot home and even extends well beyond the house. This mesh system has truly exceeded my expectations.

These are the pinnacle of a mesh system! We have WiFi inside and outside of our house. We have no more dead zones!

What a great powerful product. It is high quality and it performs as ot should. Very powerful with extended strength.

Smooth upgrade... same network name and PW and everything simply made the transition.

Absolutely fast. Easy setup. Best purchase for router!

Like many as tech continues to advance, always seem routers couldn’t keep up with demands and quantity of device accessing. Finally a router which delivers.

The feature set is not as powerful as other systems which combine WiFi access points with network router and security features. As a WiFi access point the product is excellent and stable. As a network router and security appliance the system is lacking. On network router, DHCP is missing customizable options such as custom internal DNS , missing VLAN and network segregation, it does have WLAN, IOT and Guest but missing ability to add more and assign different profiles to those network segments. On the security features, it is locked behind a pay wall. I already have a subscription for VPN for WireGuard/SurfShark and could assign different devices to be split tunneled with my old device. Can't do that with Orbi, I did not even want to try to subscribe to the paywall feature.

I’ve been an Orbi fan for years. I’ve deployed them for small businesses. I had 2gb fiber line installed and wanted to upgrade to the 970’s for a while. I finally pulled the trigger and I am not disappointed. The speed is unbelievable. I get the most out of my devices and use the WiFi 7 for high end gaming. I highly recommend it especially for those of you that have internet speed over 1gb. Must have!!

The Orbi 970 Series is really fantastic. It has helped out network be lightening fast.

Satellites keep on disconnecting, system should work perfectly at these high prices

This Wi-Fi system is very expensive, but so far it works well. I have one foot in the grave, so this will be the last one I buy. I suggest you pay for the Geek Tech to install. I did and am sure glad I did.

We upgraded from Asus Zenwifi Ax Tri-band Mesh Wifi 6 to these for our office and it has been so good I just purchased these for my home

Great throughput, easy setup, and with my 100+ IOT nodes, this router makes everything work flawlessly. Expensive, but well-worth it to eliminate all my headaches.

Upgraded to the 970 series best thing ever have WiFi ran to a metal pole building 300 ft from house not even trying to drop before every other day would loose single now 3 weeks in and not lost signal once

Replaced my Orbi 680 system. The speed is excellent. There is little to no buffering in the system now.

If you are considering the Netgear Orbi 7, I look at something else. The satallites continually lose contact with the main router, the firmwear seems to actually prevent devices from seamlessly jumping from one to the next within the environment (we often have to go into settings a reselect the router for it to connect appropriately when it moves from one environment to the next), by Netgear's own admission, they have a firmware sync issue with them and, finally, once you've owned them for 90 days, they will ask you for a credit card before talking to you for support.

Returned item because it wouldn’t recognize that we had the internet cable connected. Kept telling me there was no internet. If I’m paying $2000 for something, and it doesn’t work right out of the box, a replacement would have eventually do the same thing. Im currently looking into different brands that have fewer issues.

Upgraded from the Orbi wifi 6 and it is definitely worth it . The wifi has been flawless thus far . We have a 4600 sq ft 2 storey home and it seems very adequate.

Upgraded from the 800 series—Wi-Fi 6. Easy transition and blazing speeds.