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Customer reviews

Rating 3.3 out of 5 stars with 12 reviews

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58%
would recommend
to a friend

Customers are saying

Customers often highlight the cooling area of the 10,000 BTU Portable Air Conditioner, with some saying it effectively cools large areas. However, the window vent is a common complaint, with customers expressing frustration about its design and fit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-12 of 12 reviews
  • Pros mentioned:
    Cooling, Noise level
    Cons mentioned:
    Window vent

    Rated 4 out of 5 stars

    Works like it is supposed to and as advertised.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the unit is reasonably quiet for what it does and cools a small room pretty quickly and efficiently. I bought this to supplement a/c in my son's bedroom as it happens to be the hottest room in the house. You will need to get creative to figure out how to make the window vent piece fit and still keep the hot air out. I can't believe someone could not engineer something better to fit in the window, but......

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Noise level
    Cons mentioned:
    Window vent

    Rated 4 out of 5 stars

    Works as advertised.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit keeps my loft above the garage cool during the hottest days of the summer. It is relatively quiet and brings down the temperature quickly. My only complaint is the way the exhaust window plate mounts to the window. Out of the box it does not seal around the window (which lets in outside air). I wish the unit came with mounting hardware for the window exhaust plate. It was extra material and a trip that should have been included.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    great ac unit for convenience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The portable ac unit met my expectations. It is easy to move around and cools an upstairs area of two large bedrooms well. I like that I can use it in another area if desired. Delivery to store was prompt and I was notified the day it arrived. Pick up was a little confusing for a new employee at the store, but all went well once she found help from a peer.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Excellent A/C

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second Portable a/c we've bought and our first New Air Much quieter and takes up less floor space!

    I would recommend this to a friend
  • Cons mentioned:
    Window vent

    Rated 1 out of 5 stars

    Horrible for indoors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I had known it needed to vent out a window I would have never purchased. I would have just purchased a window unit!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    returned it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok, I need to read the description better but you have to vent this out your window. Good deal and high reviews. Never used it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cools well, but loud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase for use for anything but while sleeping. Both air output settings are too high & too loud. There needs to be a third, sleep, setting which is much lower/quieter.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Cools very well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice unit, it cools well and is considerably quieter than other units. Like the size and the options. Only problem is the window slat that vents the unit, the hole should be a little hight, the hose from the unit does not have room to snap completely in because of the lip on the window.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not up to the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I set this up in two different 180 square foot rooms. The first was more exposed to the sun, so I decided to try the second as it had only a small window facing the carport. Even in this second room the unit never cooled the room to below the low 80s, nowhere near the default 74 degrees.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Very disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not satisfied with the quality, got it running for 5 hours and room temperature never get down, returned it to store

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    nice for odd shaped windows

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My bedroom is super hot and hasthose rectangular window that slide side to side so this works perfectly.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not up to the job...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as a Deal of the Day for a 15x20 bedroom, smaller than the listed room capacity. Set up was relatively easy, though I had to adapt the window exhaust as the included piece was not long enough for my window. The unit does bring the temperature down to about 81-83, but runs continuously during the day and never gets down to the default 74 degrees. It might work in a much smaller room, but not for the room size listed. Also, it leaves the room more humid than expected.

    No, I would not recommend this to a friend
  • Customer reviews from Newair

    User rating, 4.5 out of 5 stars with 122 reviews on Newair.

    See all Newair reviews
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