Customer Ratings & Reviews

I buy from Best Buy whenever possible. I ordered the Night Owl NVR10-882 after going to the Best Buy store. I ordered in store and got it 2 days later, No Problem. Setup was no problem. Then the Night Mare started. One of 7 cameras did not work. I tried it on all 7 POE ports. It would not work on any. I contacted Night Owl. I went through all the steps to register, to send receipts, did the required on line chat support, prove the system was not working, called as required 4 times to set up a help ticket. Wait time on call in was 45 minutes to hour each time. Each time Night owl support closed my ticket and did not resolve the problem. They stated each time they would send an RMA ticket and I would have to send the defective camera back and then they would review it and send out a new one if it didn't work. I nevered received the RMA instead my help tickets were just closed. I am now sitting on hold for 40 minutes again (5th time) and decided to write my first product review. I am a best buy elite plus member so I have bought a lot and never written a review and never had to deal with support from any company like this. If you buy this product pray it works out of the box or I would recommend packing it back up immediately and returning it.

I held off on this review due to I wanted to try and work out the new bugs and adjust things. To start off, I opened the box and tried everything out before running cables and drilling holes etc. Everything works fine and I proceeded to start the install. Mind you, I know little to nothing about camera systems and this was a first for me. To skip forward to connecting everything and it all worked. The DVR was working and recording and everything. Then the 1st issue came up. I purchased this system for the push notifications. In short, it would'nt work. The Email portion did so I called Tech support. After a long conversation, I was told that they just moved to servers and it would take a couple days to get the notifications to work. Well, its been 3 weeks and it still doesn't work and no one knows why. I spent a couple days adjusting the sensitivity on the cameras and the privacy areas. They say that the cameras will pick up 100 feet out, nope. They don't. I have had cars come in my driveway 50 feet away and leave and never get recorded. I call Tech support again. They claim I need to widen my privacy area. I did that and now I get 150 emails a day (I am not kidding..150) cause of a tree next to my driveway and it still misses cars coming in and out. If you need a system that you do NOT need notifications on, then it does have good quality images, but there is no push notifications nor is it possible to get tech support to help.

System works OK if you have a regular installation. In my case, I wanted to use a PoE adaptor so I could use some exiting Coax cabling for some cameras. I tried to get a pin configuration of the Ethernet-camera cable included with the system but their technical department could never tell me if they had a standard IEEE 802.3af PoE configuration. I went through several technical people on their staff asking for info with no luck.