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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 55 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

71%would recommend to a friend

Customers are saying

Customers highly value the Commercial 12.9's ease of use and the variety of workouts offered, finding the setup straightforward and the iFit programs engaging. The incline feature also receives positive feedback for its versatility. However, a significant drawback reported by users is the excessive noise produced during operation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 55 reviews
  • Rated 5 out of 5 stars

    Excellent Home Elliptical

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine! Our health spa ellipticals are wearing out, so I thought I'd upgrade my personal small elliptical. What a great decision! This one has a nifty track feature, so I've taken to "wind sprinting" on it a couple times a day when I'm not using my gym elliptical for longer sessions. I'd recommend this one to anyone, including the handy angle and tension push buttons on either side of the main display screen. The stats are handy too, and I've hit a couple of personal bests on my track work this week. Yes, you can also use their iFit service if you want a personal trainer helping you, but I'm too old and slow to want to do that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Equipment

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third elliptical from NordicTrack. In my opinion, this one is better constructed (less parts) and quiet compared to the others I had. I hope this one will last longer but I like it so far. After one week of usage, I had to go back to tighten all the bolts when all the parts set in place. And some of the bolts actually were loose. I think this is important because this will increase the life of the machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nordictrack Commercial 12.9

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nordictrack Commercial 12.9 Has a 7-inch touchscreen, which also has a web browser. a 32-pound flywheel and 26 resistance settings. For quiet operation and precision, the resistance is magnetically controlled.35 built-in workout apps, 2-inch stereo speakers for an MP3 player, an adjustable tablet computer holder, a cooling fan, and a water bottle holder.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good Quality Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality materials Easy to use setting up app was bit difficult but found youtube vidoes Professional installation is not needed

    I would recommend this to a friend
  • Pros mentioned:
    Workout

    Rated 5 out of 5 stars

    Good Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good machine It has good pre-programmed workouts to keep you motivated

    I would recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      Nawn54

      We're glad you enjoy this machine with it's pre-programmed workouts. One of our ultimate goals is to increase motivation and so we're happy to hear you are motivated.

      Let us know if you have any questions by emailing [email protected].

      Thanks - NordicTrack IconHealthandFitness

  • Cons mentioned:
    Noise

    Rated 2 out of 5 stars

    The noise is not worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the features of the elliptical are great, the loud clunking noise is the big issue I am experiencing. To minimize the loud noise, I have to keep adjusting the bolts on different areas of the elliptical before and during use. The loud noise is not worth the price in my opinion.

    No, I would not recommend this to a friend
    • Brand response from Icon Fitness Product Expert
      Posted .

      DarkLink

      Sorry you have been experiencing a loud clunking noise from this elliptical. This is unusual and we would like to further assess the cause of this issue.

      Will you contact us at [email protected] with your case #1-R101197 so we can look further into the possibilities behind this noise? We want to clear this up so you can continue your workouts unbothered.

      Thanks -NordicTrack

  • Cons mentioned:
    Noise

    Rated 2 out of 5 stars

    Clunk and clang elliptical.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased at end of September. Already have a clunking noise followed by a clang. Thought I registered via phone, but apparently it didn’t go through. Called support and can’t find my elliptical. Didn’t sign up for the ifit, because didn’t want another monthly bill. So have to go through several screens for included workouts.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Elliptical

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great elliptical, very practical and easy to put together. Heavy duty so far it’s been great to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    exercise

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very quiet and easy to use. love how it tracks your information. the built in classes are nice.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    ifit is a pita

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this piece of equipment. What I absolutely hate is the ifit that comes with it. It is impossible to turn off. When I do use it- it freezes. Makes the experience miserable. I love it when it's all working. But....

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nordic track 12.9

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoyed this machine. I liked that the machine came with 1 year free of Ifit. However, I have only had the machine one year and two months and the frame cracked. Nordic track warranty has agreed to replace or refund me for the total of the machine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great equipment!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and is easy to put together! Very sturdy and durable!

    I would recommend this to a friend
  • Pros mentioned:
    Workout

    Rated 5 out of 5 stars

    Elliptical

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome machine. the iFit program makes each workout fun.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Elliptical

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good only thing i dont like is i get tired when i use it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poorly made plus terrible service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We ordered the delivery and set up through Best Buy, the delivery and set up crew was late and complained that they had to set it up, even though we paid hundreds extra for the service. They didn't arrive until late in the evening, about 6 hours late (supposed to be there between 10 and 2) The machine appeared to work fine for about a month, but now it creaks and clicks. It feels lightweight. Wobbles side to side. A little lopsided I think. Cheap plastic materials. I am not overweight but it groans under my weight like some 300 dollar Amazon knock off. You can't tell me it's normal for an eliptical machine to make this much noise after a month. I'll grease the hinges, hopefully that will help, but even if it does I just paid 1500 for a machine that has to be reserviced every month? I hear norditrack has terrible customer service, so I dread calling them. I think I'd rather have a loud creaky machine than deal with them. The whole reason I paid for Best Buy to set it up was so I wouldn't have to build it myself. So the last thing I want is to trouble shoot with Nordictrack because they make people take the machine apart before they send someone out to repair. What a glorious waste of money this was. I'll never buy another appliance from Best Buy again, nor will i buy anything from Norditrack for that matter. Not the first bad experience with Best Buy, but will definitely be the last.

    No, I would not recommend this to a friend
    • Brand response from Icon Fitness Product Expert
      Posted .

      Josh
      We apologize that this unit was making noises and for your whole experience with the retailer. The manufacturer moderates this review platform, and retailer concerns are best addressed directly with the retailer. Please know the star rating here should not be rating the retailer but the product only.

      We are concerned that you heard NordicTrack has poor customer service. Therefore, we are providing you with a Case ID (1-R101586) to contact us directly at [email protected] to improve your satisfaction by making sure you have a working unit.

      Thanks! - NordicTrack

  • Rated 5 out of 5 stars

    Great Elliptical

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine works great! It is quiet and smooth. The 20 degree incline is great for working different musxle groups and you can really feel the resiatance. The screen is a good size. I have yet to try out the iFit subscription but I am excited to do so.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NordicTrack Elliptical

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!!! Up to 3 miles 3 x’s a week. Goal is 5 miles 4xs a week. Very well made. A very nice screen and pictures are realistic. Came with a 1 year online fitness which will help me to reach y goals and stay on track.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good. Workout

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great machine. Intense and hard at times Love IFIT. Kind of expensive. But it does work. I don’t regret buying it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great bicycle.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. We are very happy with the bicycle. It is well made and very sturdy. IFIT is very good and has plenty of options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tough machine

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thoroughly enjoy working out on this machine. It is heavy enough for a 290 pound man with no issues

    I would recommend this to a friend
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