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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 15 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers recognize the RW900 Smart Rower for its large, easy-to-use touchscreen. However, some customers have expressed dissatisfaction with the feet straps.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-15 of 15 reviews
  • Rated 5 out of 5 stars

    Awesome Rowing Machine

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great exercise machine best rower I’ve ever used and I’d love the fact that it has iFIT which gives me a feel of having a personal trainer or being in a gym class and the content selection is a decent amount

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with this purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for beginners. Definitely not easy to put together, but worth the time it takes.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not Worth It

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's reasonably quiet, the display is good, and I'm satisfied with the amount of resistance I can add. If you don't subscribe to iFit ($40+/month), you have to manually adjust your resistance and all you can do is row around a track. There are NO workouts saved to the device; they are subscription-only. If you have the subscription, you can listen to music while you are watching the classes. If you want to do a manual workout, you can't play music. Completely nonsensical. I'm so tired of everything having these ridiculous price tags but requiring an additional monthly subscription, which if you don't pay, decreases the functionality of the machine by 70%. I should have gotten a $300 analog rower from Amazon for the exact same functionality.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ifit, Screen size

    Rated 5 out of 5 stars

    Excellent rower

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This rower is very good, bestbuy delivery and assembly was included since I had membership. Wifey abd I loved this equipment. The large screen and iFit helped to keep us motivated through our workout. I got a good deal too for 750. At that price and the quality its worth a 10 star

    I would recommend this to a friend
  • Pros mentioned:
    Workout quality

    Rated 4 out of 5 stars

    Awesome Rower !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am new to rowers and I believe the RW900 is a very good rower. The IFit programs are terrific and motivational. I’ve owned the unit for almost 3 weeks now and I’m still getting acclimated. It definitely gives you a great workout and you will sweat within 5 minutes. I also own the NordicTrack X32i treadmill and NordicTrack S22i bike. I love all my NordicTrack exercise equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this machine!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Easy to get your form correct especially if you use the iFit app. Its large but I knew the dimentions. Its easier to assemble with two people. We had some trouble with a couple screws but figured it out. I love using it and you can chellenge yourself as much as you need....I also have a bulging disc and after ,six months I decided I needed to work out to see if my back would improve along with Chiropractic. First week, three workouts and Im sore but no pain while on the machine. I've had Treadmils, used stair climbers but the appeal of 86% of your muscles are used during a row won me over.

    I would recommend this to a friend
  • Pros mentioned:
    Workout quality

    Rated 5 out of 5 stars

    Excellent Rower

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This rower was easy to put together. It's surprisingly quiet. The workout programs are very well done. I strongly recommend this rower.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 1 out of 5 stars

    Quality and Support concerns

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the iFit program and the screen on this is excellent. The machine looks great and worked very well...for a few weeks. I am very disappointed in my experience with this product so far. I purchased in June and in July something snapped during a workout and the strap would no longer retract. I called Nordictrack support who had me disassemble the machine where they determined it was a spring assembly that was broken and they would be shipping me parts out to fix along with instructions. 6 weeks and many emails and calls later I finally received the parts but no instructions...and there were a lot of parts. I attempted to replace but had no way to remove the pulley without fear of breaking it so after a couple weeks of trying they said technicians would come to fix it. After a little over a week, the techs did come and were nice enough but struggled as the machine was in pieces from my earlier chat with support. In the end, they broke the new spring trying to install it and said they would have to order a new one. After another week, the repair company called me and said I would have to call to get a new part because they were told it was out of warranty! So I called and they agreed that was a mistake and would send out 2 new springs just in case. They said a new shipment had come in and after quality control they would be shipping out quickly. After 2 weeks and nothing I called and was told there were no more springs and it would be mid November. So here I am with a new rower I used for a month and it has been inoperable for 3 months with no end in sight.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ifit

    Rated 5 out of 5 stars

    Awesome Rower

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Construction is well made and sturdy. iFit program is the best for keeping you engaged with exercising.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Workout quality

    Rated 5 out of 5 stars

    Nordic Track smart rower

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    beautiful machine, very impressive and silent workouts, just what I need in my home gym

    I would recommend this to a friend
  • Pros mentioned:
    Ifit

    Rated 5 out of 5 stars

    Excellent Rower

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this rower. I was looking for a balance to my treadmill work and this machine is perfect. The motion is very smooth and iFit keeps track of all my work and has a tone of programs to work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent product. Installation was done by geek squad.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product overall. Nice big screen and easy to use. The feet strap doesnt work well.

    I would recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      SanTanValleyBuyer

      Thank you for your feedback regarding our NordicTrack RW900 Smart Rower. We are glad you enjoy that it is easy to use and is an overall good product. But we are sorry that you feel the feet straps don’t work well. Can you give us more information on why you feel this way?

      We consider a three-star rating to be unsatisfactory. If you would like further assistance with your unit, we will be happy to help. You can contact us directly at [email protected] or give us a call at (833) 680-4348.

      Thanks! - NordicTrack - Powered by iFIT IconHealthandFitness

  • Rated 1 out of 5 stars

    Feet will Slip and slide out

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The feet straps are terrible. Your feet will slip up and down durn your full slide. I had my foot slide right out. I even tried hiking boots and tape to hold them in place

    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      HappytoHelp

      We’re sorry to hear that you have experienced slipping with the foot straps on this rower. The footrests on this unit are adjustable to allow you to find the best position for your feet and to keep them secure while rowing. We recommend viewing page 13 of your users manual to assist in adjusting the footrests to best fit you.

      If you need further assistance, we’ll be happy to help. You are welcome to contact us at (833) 680-4348 or by email at [email protected] so we can help secure your feet into the unit.

      Thanks! - NordicTrack - Powered by iFIT IconHealthandFitness

  • Rated 5 out of 5 stars

    Fun rower!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing kicked my butt the first time i used it

    I would recommend this to a friend
  • Customer reviews from NordicTrack

    User rating, 5 out of 5 stars with 2 reviews on NordicTrack.

    See all NordicTrack reviews
  • Customer reviews from bestbuy-ca

    User rating, 4 out of 5 stars with 2 reviews on bestbuy-ca.

    See all bestbuy-ca reviews
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