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Customer reviews

Rating 4.1 out of 5 stars with 135 reviews

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80%
would recommend
to a friend

Customers are saying

Customers have good things to say about the Norton Core™ Secure High Performance Wi-Fi Router's security features, ease of use, and quick setup. Many appreciate the router's design, strong signal, and wide range, resulting in excellent performance for streaming and online gaming. The user-friendly app also receives positive feedback. However, some users found the placement of the Ethernet ports inconvenient.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 135 reviews
  • Pros mentioned:
    Ease of use, Security
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good option for security, but it comes at a price

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These days you can never be too careful when it comes to securing your data. I like to think that security begins at home. Most people these days have wireless networks at home and because of that, they are susceptible to attacks from outside their home. It’s easy for people outside your network to tap into it and because of that, you have to take steps to make sure that your network is not easily accessible. One way you can do that is to install a secure WiFi Router like the Norton Core. This secure WiFi Router is ‘smart’ and designed to ward off cybercriminals by protecting your network against things like malware, viruses, and hackers. Norton is well-known for providing software solutions for computer systems around the world. I remember it being the first anti-virus name I trusted. So, when I learned of the Norton Core, I was intrigued and loved the idea that they took what they know about safety and security of computers and applied it to a really cool looking piece of hardware. The Core looks more like a piece of art than a router. It is a round device that you will want to display rather than hide. The router provides more than just firewall protection. It helps safeguard your identity and online transactions as well as provide on-the-go device protection. It has comprehensive parental controls incorporated and IoT device protection. One of the things I like about Norton Core is that it’s easy to set up and once it is, you have a one-stop shop - so to speak - of internet control of your home. Before the Core, we had both a router and the Disney Circle installed to help manage internet traffic and parental controls. While this system worked, it was a little cumbersome and it’s great to have it all in one place with Norton’s Core Menu (mobile app). On the app, you can view your home’s security score, which will give you an idea of where you might need to make improvements. You also get a great snapshot of the devices that are connected to your network. Set up was very easy. The Core plugs into your modem and then you have the option to connect to one of the three LAN ports available. The Core also has two USB 3.0 ports included. I didn’t have any issues getting the Core up and running and it’s been a stable system since. The only issue I really have with the Norton Core system is that after paying the $200 price for the hardware, you then have a $10 per month subscription to the Norton Core Security Plus service. A 1-year subscription is included with the purchase of the Core hardware, but after that, it’s a subscription-based service. If you don’t renew it, the Norton Core will continue to function as a router, but the network, IoT and device-level security, as well as parental controls, will no longer be available. To me, this is what really makes the Norton Core stand out as an exceptional router so if those things aren’t available, the cost of this router just isn’t justifiable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Security, Speed
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good Looks and Great Security

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Norton core router is the first router that I didn't have to hide. Installing it on the network was as simple as unplugging the old router and plugging in the new one. To configure it, I had to download an app on my phone and follow the simple instructions. Once the configuration was complete, I was able to manage the router via the app. The app shows you all the devices on your network, allows you to prioritize devices, manage access times and check the security of the network. The network range is pretty decent and speed is pretty good. As for the security aspects, Norton does a good job of blocking potential malware, notifying you if you go to a potentially malicious site and telling you when new devices connect. It also provides security recommendations for increasing your network security posture. However, all of this is subscription based with only the first year being free. Overall in my opinion, this router is great, however, its probably more suited for a small to medium sized home and someone who wouldn't mind paying a monthly fee after the first year.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Security
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Nice looking router with good security

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Norton Core router has always intrigued me, so when I got a chance to test one, I took it. The router is actually nice to look at; it's more like a piece of art than a router, so there's no need to try to hide it. The initial set up was fairly typical; installation of the management app, resetting of the modem, and then finally the hookup of the router itself. The management app allows easy access to the network settings. You'll find all the typical settings, all of which are well organized and give you a huge amount of control over who has access to your network, for how long, and what kind of content they can view. I had my network configured in a few minutes and then just sat back and waited to see what got stopped from coming in. The Core also allows you to install Norton Security on all of your devices, although I haven't done this since I am currently using another product. The signal strength from the router was comparable to my Linksys router, and I saw no issues with streaming video on multiple devices. After a few days, I realized that Malwarebytes (which usually reported malicious attacks a few times a day) had stopped reporting attacks. I checked the logs on the Norton Core, and sure enough, it had been stopping everything before it even got into the network. However, after about 4 days, I had a problem where one of my devices lost its internet connection. It was still connected to the router, and other devices that were connected still had outside access, but nothing I did would allow the problem device to get back to the internet. I wound up having to reboot the router. Then a few days after that, all outside access dropped. I rebooted the router, all the devices reconnected, but there was still no internet access. This time I had to reboot the modem as well. About four days later, this happened again, and I decided to contact Norton support. I was told there was a problem with the Core trying to regain an IP if the ISP issued an IPv6 address instead of IPv4. However, while trying to gain access to the router logs, the unit became unresponsive so the CSR said there was probably a hardware issue as well and I was sent a new one. Once I received the new one, I had to call support again, because my account wouldn't allow me to activate the new router. It was never explained why this was the case, but they got it activated and I was also told that the IPv6 issue had been resolved with an update. The new router has been up for a little over a week with no issues. One thing that I saw as both as a pro and a con, is that after the first year, you have to commit to a $10/month 'contract' with Norton, or the router simply becomes a hi-end router without all of the extra benefits. I'm used to spending less than half of that amount for a yearly subscription to put another product on all my devices, so I'm not sure what I'll do at the end of the free year. Overall, the Norton Core router does what it's supposed to; it stops attacks before they even get into your network. I would definitely recommend this router, but only after disclosing the $10/month fee that kicks in after the first year.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Tech Insider Network Member

    Rated 5 out of 5 stars

    WiFi so fast you’ll slap your mother

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ll start with the unboxing. It’s similar to unboxing a “fruit company’s” Wifi router. Remove the sleeve, pull off the box from the base and the unit is nicely poised for display. The setup was easy and flawless. All the ports are in a recessed cavity on the bottom. They are a little tight for those with thick fingers. But I didn’t have much trouble at all. I appreciate the style of the device and the relevant but not obtrusive bottom light ring. It provides feedback on status of the device, without blasting you with way too bright blue LED’s that seem so common these days. Connect using the included ethernet cable to your modem or combo CPE from your provider, connect the power and the ring on the base begins to pulse. Download the app, iOS or Android, and within 3-5 minutes you’re on your way. The downside is the same as with setting up ANY new WiFi router….you have to update all of your WiFi devices (including IoT devices) with the new credentials before you can begin using it. Oddly though, I have two TP-Link switched plugs. One seemed to automatically update from my phone, but the other did not. My first bit of testing was just about the speed. I have tried a few other WiFi routers and mesh systems and usually been disappointed. More often than not, the WiFi on the router provided by AT&T would be much faster. But that’s not the case with the Norton Core. I compared the speed in many areas of my home including some areas that were particularly hard to reach like the garage. The Core punched through with better speed on every occasion. Usually resulting in an increase of 5-10 Mbit/sec. As a WiFi router alone, I’m very impressed. But part of the draw is the packet inspection and filtering so I had to give it a try. So I had to look for places where intrusions are often found. After some Googling, I attempted to access some nefarious sites on a sandbox machine just in case something got through. The Core did a good job at detecting and filtering the trojans and drive bys. It didn’t catch quite all, as evidence by the activation and alerts from my security software installed on the PC. But I think that it’s a good second layer to help block infections before they actually make it to the PC level. And since security software on most mobile devices is often painful and slow, this provides a good first line of defense for those, and also all of your IoT devices. But the other features are what I found most useful. The Core app allows you to set rules for devices, decide what devices are allowed to connect and also has a convenient master “pause” button when you want to be sure that the youngins are not surfing during mealtime or when they should really be asleep. Also useful when you want to be sure that you’re spouse is really listening without distraction. LOL With an MSRP of $199.99 it’s towards the upper end for WiFi routers. But when you consider the features, design, app and speed it’s not too hard to justify. Though when considering cost, it would be a lot more palatable if it were about 50% of that price. Since to maintain the filtering and security features beyond the first year, you have to pay for a subscription which runs $99.00 per year. I’m not sure if those features will be enough to justify the cost one year down the road, but even if I decide not to continue the subscription, I would still have an excellent WiFi router with greater range, coverage and speed than most other routers on the market.

    I would recommend this to a friend
  • Pros mentioned:
    Security, Setup, Speed

    Rated 5 out of 5 stars

    Excellent Choice for a Secure Home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Norton Core combines two important things: a high performance Wi-Fi router and enterprise level security. Performance has been great and the Core includes some powerful features not found in other devices. Installation was easy and took about 20 minutes, with a short hiccup requiring a reboot. Setup was designed for normal people and was much faster than other routers I've used--though you will need to be able to hook up any wires. It blocks malicious sites and and scans network traffic just like advanced enterprise systems. I even get notifications on my phone when anyone accesses a risky site. One important distinction to understand is that this device was designed so average users can implement a high-end solution. They spent a lot of time thinking about how to secure home networks without IT support. Tech geeks who want to spend time digging through detailed screens and doing everything themselves will be disappointed. Think of it as Apple vs Android. Give up some flexibility in exchange simplicity and elegance. After I adjusted to more limited control, I realized I enjoyed having a reliable system that does not require a system administrator to manage it. Now I have time for other hobbies. There were a few limitations in the initial release mentioned by others, but they've been addressed through updates. That brings up an important feature, automatic firmware updates. Since unapplied patches are responsible for many major and minor breaches, the ability to self update when new fixes come out is huge. In summary, it's attractive enough to leave where guests can see it, fast enough to power the whole family, and secure enough to keep your insecure IoT devices from hackers.

    I would recommend this to a friend
  • Pros mentioned:
    Security, Speed
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great solution to secure your network

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Norton Core Router Let face it the home of the future is the connected home! What could go wrong? Well Dana Scully and Fox Mulder shore found out on one of the latest episodes of the X files!Check out season 7 Episode 11 (Rm9sbG93ZXJz) IOT (Internet of Things) devices are popping up everywhere, Washers and Dryers, ovens, fireplaces thermostats, refrigerators, Vacuums, security systems, baby monitors to name a few. All these devices can be hacked leaving up to the device manufacturer to come up with a firmware fix. There are sophisticated firewalls and malware/virus protection for these devices but they are difficult to implement and administer for a home user. Sure you can make a virtual network and a hardware firewall with state-full packet inspection on your network but for the average home user this is beyond their abilities and the cost can be high. The Norton Core Router can secure your network and has a simple on boarding app contained within a smartphone app. The App is simple to use but is a little quirky. It is not always clear when to push the next button, if in doubt push it. After the router updates and registers you are brought to a control panel. It looks Cool! Well someone finally made a router that your wife will let you put where it needs to be, In the middle of the house out in the open! This thing looks like an ultra modern piece of art or air freshener. Even though this router looks great it still has all the ports you need. There are 4 gigabit Ethernet ports and 2 USB 3.0 ports along with a power port and button tucked away under the device. Norton even throws in a neat wire organizer to keep all the cords from tangling. Beefy Hardware This router has a dual core 1.7 GHz processor with 1GB RAM and $GB flash memory. The Antennas are a circular array beam-forming antenna. Unlike Omnidirectional antennas commonly found on home routers a beam-forming antenna can adjust to It’s environment. If there is a lot of use in one direction, the router will adjust the output to that area. This allows better signal where you need it. The Norton Core has 802.11ac wth MU-MIMO protocol allowing for up to 2,500 Mbps. It is really fast, I was surprised at the speed with my wireless devices, much faster than my other dual band wireless AC router a Netgear WRT3200ACM! It is dual band using 2.4 and 5 GHz. The router is backward compatible to N and G devices. This router is packed with hardware security for your network including: Security- DPI, IDS, IPS, Secure DNS, Encrypted user & data communication Networking- WPA2, DHCP, NAT, UpnP and Automatic Device Discovery. The Norton Core has network packet inspection and using their global threat database, Core can help stop threats cold. The Database is constantly updated to protect you from the latest threats. Network Traffic Filtering: The Norton Core router has easy to use setting via the smartphone app to keep your Kids protected from undesirable content. You can set up groups, associate devices to each person then select the types of sites you want them to be able to access. You will receive a notification if somebody tries to access something they shouldn’t. You can also set bandwidth limits for each device if you have internet with bandwidth restrictions. It’s also handy if you’ve got one user who is a data hog!.. you know who you are! You really do not need any other antivirus with the hardware antivirus in the Norton Core router which protects an unlimited number of your connected devices. You also get Software antivirus for up to 20 devices including computers and mobile devices. Norton Core will also protect your connected devices like video doorbells, WiFi thermostats, smart locks, appliances, and home security cameras for suspicious activity. If a device becomes compromised, it quarantines the threat before it spreads So a few possible negatives ( I actually think it is a great deal) You have to buy a subscription after the included 1 year subscription runs out. The subscription will run you $9.99 a month. The company constantly keeps its security database updated for the latest threats. You actually get a great deal a hardware antivirus in the router for unlimited connected devices and software antivirus for 20 devices that works even when you are connected to other networks. Most people are not aware that most hardware firewalls have licenses that have to be renewed and good antivirus software for more than a few devices is much more expensive than this. So who is this router for??? If you want a very easy way to secure your network and all of your devices without multiple pieces of hardware and software not to mention the tedious job of configuring everything so it works correctly then this is for you. If you want pinpoint control of every setting or need very specific settings then look else where. If you have a large home or it is WiFi unfriendly you may have some dead spots, it may be possible to add a mesh router in bridge mode or and extender but I am not sure of the additional security risks in this configuration. Norton will probably design an extender for this system, putting additional devices that look like this would not be all that bad. This is something I would like to see developed. I recommend this as an end to end security for your internet for the average home user. It is very easy to set up and has comprehensive monitoring tools that almost anyone can use.

    I would recommend this to a friend
  • Cons mentioned:
    Ethernet ports
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Fancy Shell, Normal Router

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in all, this router is a very solid router that actually does provide multiple value add bells and whistles. However, if i take the pretty matrix shell away, its just a normal router. Looks aside, the quality of this wifi router is indeed top notch. Multiple Ethernet plug ins, usb, etc. The works. The one area in the looks department that really knocks it out of the park is the size. This router is spherical, and compact. I can fit it just about anywhere. Unlike other routers the shape of this is a major value add in my opinion. It also can be placed on a shelf and is actually a point of conversation. To state it simply, its pretty. The companion app is another feature that i really like to utilize. I can throttle access via parent controls, see incoming threats, grant guest access, manage my connected devices and much more. Set up was a breeze, as expected too, just follow the prompts. Unboxing this router was a treat, it was designed to please the eyes! If there was one thing i could change about this router, it would be the plug in area, given the provided amount of Ethernet ports/usbs is sufficient. Its a tad crowded in my opinion. All in all, a stock router with a pretty exterior that gets the job done with a very intuitive companion app.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Security
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Perfect for the security conscience

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want a quick set it and forget it router, this is for you. If you want more control and ability to visually see data about your network, this is also for you. Whatever kind of user you are, this has benefits for all. Setup is easy and there is an app that you download to help you along the process. The device itself is beautiful. You actually would want to have it setting visibly for all your guests to see rather then stored away, hidden on a shelf. WiFi signal for 1200 square foot home is good all the way to my outer corners. You have simultaneous dual bands for when speeds and quality really matter. I am one of those security conscience individuals. I have a home network with valuable data and a home security system that runs on my network.This monitors all traffic and reports back on any suspicions. There are a few issues within either the app or the device because it would not update my connected devices or my internet speed. I had to reset my router, which is simple because there is a physical button on the device itself. Again, if you are looking for more control and security, this is a good bet to keep your data and family safe.

    I would recommend this to a friend
  • Pros mentioned:
    Security, Speed

    Rated 5 out of 5 stars

    High performance router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a secure high performance router. It allows you to stream all your favorite movies in 4k, play online games or download content with its powerful dual core processor. It has start-of-the-art level security which protects you from malware, viruses, phishing tactics, and even botnets. The app allows you to view which devices are connected to the device at any given time. The quick download speed and level of security are what really make this router stand out. You can never be too careful on the internet but this router truly provides peace of mind and helps protect any and all sensitive data from malicious cyber attacks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Online Protection/Quality Service you can count on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Norton Core is beautiful and sleek but serves a purpose. It protects your life online, keeping you safe from intruders and attacks on your privacy. It's high performance and easy to set-up WiFi that will take your streaming and gaming experience to the next level. We love it. Plus, it has the parental control that allows us to make sure our girls are safe online.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    AWESOME!!!!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited months for this device after first seeing it at the CES show. Let me just say one thing - WOW. I'm not sure why the other reviewers had issues, but I can say without a doubt this router ROCKS! I'm guessing the other reviewers had it plugged into another device, or were having internet issues. I have a 150Mbps plan and my speed tests are consistently in the 120-140Mbps which is actually faster than using my old Dlink router. Setup took me less than 5 minutes. It is by far the EASIEST setup I have ever seen with a router. As for protection, in the first two days, I had 2 website threats caught and had a test internet camera quarantined (I purposely used an outdated Dlink camera with an old firmware that was known to have vulnerabilities). I did this to test the claims of protecting your network against household devices that are infected/vulnerable or acting in s suspicious manner. The bonus for me was the extra protection that the subscription offers for all my other devices - laptops, tablets, phones...everything is included in the subscription. It's about time a company stepped up with a device like this. Well done Symantec (Norton) for producing such an awesome product. You will not be disappointed in this product.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Security

    Rated 5 out of 5 stars

    Outstanding Product from Norton

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again Norton brings a great product to the table. This isn't just any typical router, but a top of the line security protection for all connected devices in your home. A huge benefit is that it comes with one year of antivirus. The design is creative, hardware is one of the best, and security is top notch. I absolutely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Huge Upgrade for our WiFi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since we are always on the road or in the air, we rely on WiFi everywhere we go. At home, its even more important. We finally upgraded our router at home to the Norton Core™ Secure High Performance Wi-Fi Router. It gives us an amazing signal to all of our devices, and we can stream our favorite shows at the same time without a lag. Another plus? It looks awesome! No more ugly black box under our desk! A few people that saw it in our house thought it was a decoration. Image result for Norton Core™ Secure High Performance Wi-Fi Router in the color Granite Gray Norton Core is a secure, high-performance WiFi router that helps protect your home network and an unlimited number of your connected devices, including computers, mobile and smart home devices against malware, viruses, hackers, and cybercriminals before they can infiltrate your home and compromise your personal information. Not only can it do all that, but you can also turn the WiFi on and off for your family to enjoy time together.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Security

    Rated 5 out of 5 stars

    Stylish Riouter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is extremely stylish and secure. I love how easy it was to set up. I would highly recommend it for yourself and also family member who are concerned about being secure.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The Core Is Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to set up, Devices are all protected. Parental controls are set up and I now can protect unwanted content. I am extremely happy with the Core and I learned so much that I did not know.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Two important characteristics: Smart AND pretty.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know what you think the title means, but I'm referring to hardware. Specifically, the Norton Core router we received through the Best Buy Blogger Network to try out. Generally hardware is somewhat industrial looking causing most people to tuck them away in a cabinet and out of sight. Sleek and sexy aren't words that a non-geek would use to describe a piece of computer equipment. Norton may be changing that image by introducing routers that you can display on a bookshelf like art. Besides the looks, it offers a lot of features including the ability to access using an app (seriously, that's crucial to any piece of home automation), is high performance (yes, you can stream your favorite movies in 4K and play online games), the setup is easy and it offers parental controls. From a more technical standpoint, the security levels help protect against phishing... thank goodness because no matter how many times you tell some people not to click random links in emails, they still do. It also protects against viruses, malware and botnets. The original purchase comes with a 1-year Norton Core Security Plus subscription, but that needs to be renewed after the subscription expires to maintain the same level of security. I guess that's a small price to pay for peace of mind but I would have given this 5-stars if it weren't for the needed subscription. Overall, the Norton Core router has several positive features, is easy to set up and is a good option for remote router access. If you have someone who helps with your home network - or if you're the one who is responsible for a relative's router, check this one out.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid layer of security for your home network

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a chance to use this product and it was easy to setup with my Android phone and the Norton Core app. Once it is connected to your home network it monitors for any strange activity and alerts you on your phone that something is wrong. You can fully manage the router and the various devices that connect to it from that same app which makes it really convenient. As we add more Wi-Fi enabled devices inside our home it is handy to have a router like this which adds security for those devices that have their own protection already and for those which do not. It plugs into your ISP's router and then can have three additional items connected via Ethernet ports under the bottom. If you need more than that just plug in an inexpensive switch into one of those ports for expansion. One last thing - there are two USB ports on the router as well and you can hook up an external disk drive for more network storage if necessary.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Almost perfect...speed bottleneck no mesh

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tested Orbi, Google Wifi, and Luma. Dropped Luma for the promised speed boost from Norton Core. Although speed has increased from my Luma, it's not my full gig internet which is what I paid for and since Norton claims to be able to support this and much more with 2.5gbps I am holding out for Norton tech support to help me through this. I am getting between 500-600 of my 1000mbps service. Tech support need work, I have reported issue twice and have not received any e-mail record of my complaints. I should be able to see and track my tickets. If they fix the speed issue my review goes up to 5 stars. Hopefully they will support mesh in the future. If you have 500mbps and less should have no problem.

    I would recommend this to a friend
    • Brand response from Symantec Product Expert
      Posted .

      I’m sorry that you’ve not had a good experience with the Norton Core or our Norton Support team. The actual speed may be higher than what is measured and shown on the Norton Core Speed Test in the Norton Core mobile app. Because of the way you have described your setup we suggest that you turn off the Norton Inspection level. To turn off network inspection launch the mobile application go to Settings > Security > Network Inspection. Test your speed again at fast.com.

      Here are some additional steps for you to try if you do not see any improvement:

      1. Turn off DPI for the duration of the test. (Settings/Security/Network Inspection)
      2. Minimize the activity on the network: Downloading/streaming content, Web browsing, video conferencing
      3. Get the best WiFI signal by getting in close proximity to the router
      4. Perform speed test on encrypted test site e.g Fast.com

      If you need any additional support, please reach out to our Elite Customer Support team at 1-855-966-7866 at your convenience. You can also reach out to our Norton Social Customer Care Team via direct/private message on Facebook (https://www.facebook.com/messages/t/Norton) or Twitter (https://twitter.com/NortonSupport). Symantec

  • Pros mentioned:
    Design
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Difficult Setup/Fast Internet

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh man, this router was by far the most difficult router I’ve ever had to set up. I’m spry and we’ll versed with technology but this router was a dizzy one. That aside when you get past the set up it’s a beauty to behold. It looks really sharp and is a art piece just sitting on its own. The beam forming and dual band features are cool because I’ve had other routers that contain this feature but don’t look as sweet! The security features for me are still novice in that they seem to glamour the idea of tightened up coverage but it just feels like the ads that Norton had in the 90’s. You can opt into the subscription after the first year which is still iffy. For the internet and technology it is great, and I wish it covered more than 15 devices. It’s an alright router but it is also so very sleek!

    I would recommend this to a friend
    • Brand response from Symantec Product Expert
      Posted .

      Hi Txstatesal,

      Thank you for taking the time to provide us with your feedback. The setup process should have been quick and easy and we’re sorry that the experience was not as good as you would’ve hoped.

      As for the coverage, Norton Core Router can certainly support more than 15 devices. If the issue was related to the Norton Core Security Plus subscription (which is included with Norton Core), we’d like to hear about it as Norton Core Security Plus is a premium product which includes Norton Security for an unlimited number of Windows PC's, Mac’s, and Mobile Devices.

      If you’d like to discuss this further, we ask that you reach out via private/direct message on Facebook (https://www.facebook.com/messages/t/Norton) or Twitter (https://twitter.com/NortonSupport), just remember to cite your review when doing so.

      If at any time you need additional support with Norton Core please feel free to call us at 1-855-966-7866 and we will be happy to assist.

      We hope to hear from you soon!

      -The Norton Core Support Team Symantec

  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Beautiful, Secure, and FAST!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just received my Norton Core. I pre-ordered the Gold version from Bestbuy.com to take advantage of the "pre-order" price. The setup was very easy using the Norton Core App on my iphone. I have created profiles for everyone in my family and assigned their devices. Now I can set time limits and pause the internet for a kid if they are grounded :) ! I can also give my smart TV priority over my son's Playstation so he isn't sucking all the bandwidth (which he always does with my ISP router). The device discovery was flawless and now my LG fridge, Nest, Arlo cameras, and Ring doorbell are all in my device list and being monitored for hackers. My house is 3400 Sq/Ft and I have FAST coverage throughout my house. Excited to see what else Norton brings to the connected home space.

    I would recommend this to a friend
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