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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 53 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers regard the Oculus Quest VR headset very favorably, particularly praising its immersive VR experience and ease of use. Many appreciate its excellent condition upon arrival, even as a refurbished product. Positive feedback also highlights the headset's high quality and enjoyable gaming experience for users of all ages. The overall impression is one of great value and satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-53 of 53 reviews
  • Rated 5 out of 5 stars

    Better Than Reality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality for the price. I was really impressed with how immersive it feels when you have the headset on. A lot of fun!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hoping to save some money I bought this refurbished model. Unfortunately I couldn't get the headset to recognize the right hand controller. Also the charger adapter was missing. Rather than messing with trying to get this one working since I just purchased it I decided to return instead and purchase a new one instead.

    No, I would not recommend this to a friend
    • Brand response from Oculus
      Posted .

      Hi there! If you haven't already please contact the Oculus Support Team and they will be happy to help. Thanks! oculus

  • Rated 4 out of 5 stars

    Birthday gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son for a birthday gift. The whole family enjoys using this. Even grandma...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth It

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth the purchase. The only downside in my opinion is purchasing the games .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool VR for Reasonable Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Keeps me entertained in between classes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and was delivered before the delivery date!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen resolution is quite low, recommend buying quest 2

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Pelon

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the first time I ever bought anything refurbished I will never do it again the reason I bought it was because it had a warranty on it needless to say I took it back and traded it in for a new one the refurbished didn't work

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mic wasn’t working and the headset would not connect to my computer.

    No, I would not recommend this to a friend
    • Brand response from Oculus
      Posted .

      Hey there! Sorry to hear your experiencing an issue. If you haven't already please reach out to our Support Team via the Oculus website and we would be happy to help. Thanks! oculus

  • Rated 1 out of 5 stars

    Not so nice

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working the same day I got it. It was refurbished m.

    No, I would not recommend this to a friend
    • Brand response from Oculus
      Posted .

      Hey there! Sorry to hear about your experience. If you haven't already please contact the Oculus Support Team via our website and they will be happy to help. Thanks! oculus

  • Rated 5 out of 5 stars

    Very Satisfied

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100 dollars cheaper than the Quest 2, which is a pretty amazing deal considering it was refurbished by Oculus themselves, and not Best Buy. It came clean, and has so far been working perfectly. If you don't mind that it's way less powerful than the Quest 2, it's very good for the money. I can't imagine there's a lot of these in stock, unless the whole "refurbished" thing is a way to move leftover stock, since the original Quest it to be discontinued in just months. I'd say it's a great deal though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is very good for the price. I have encountered some minor issues with the system but it is overall working well. My only problem is that support is really bad. Oculus will tell you to factory reset for every issue. I would recommend picking up a replacement face cover, since the one that comes with the headset picks up sweat easily and could cause irritation/acne.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    its good when its working

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the oculus for about 9 months. All I can say is BUY the insurance for it! I've gone through 3 sets of headsets; first one lasted 7 months and charging port stopped working, second one was broken out of the box, third right lens went black 1st week of using it, and now i'm waiting for it to be in stock so oculus can send me another one since everything is under the 1 year manufacture warranty... its a hassle to contact oculus. Only recommend if you get the insurance just go back to bestbuy instead of shipping and waiting for your new headset.

    I would recommend this to a friend
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