Customer Ratings & Reviews

I was looking for ways to trim my cable bill, and wondered if I could get a better deal on phone service. Call me crazy, but I still prefer to have a landline for voice quality and reliability (and for the occasional faxes). Cell reception in my house isn't the greatest, so I prefer the landline when talking to friends/family. The phone portion of my cable bill was $40/month (yikes!). I was familiar with Vonage, but that was still $10/month. After some researching, I came across Ooma. It got good overall reviews, and was one of the top rated services in a leading consumer research magazine. I got my Ooma unit at Best Buy. It was super easy to setup (plug one end into my router and the other into my phone line). Sign up was a breeze, and I was able to get service almost instantaneously. I wanted to port my old phone number, and saw they charged a porting fee. If you signed up for one year of their "plus" service, they waved that fee. I chose this option, since I found a discount code (I can always cancel next year, since I probably won't use the extra features). The porting process took around a week, but I got status notifications along the way. I've been using it for several weeks now and really like the Ooma app on my iPhone. It notifies me whenever I get calls at home, and I can listen to VM from anywhere. There are tons of other features available, but I haven't used them. I've also used Ooma to call family in London "on the cheap". BTW, the only thing you have pay for each month are taxes/utility fees (~$5 for me). I know phone lines aren't that exciting, but this unit shines in helping me trim my utility bill!

The set up of the unit is easy as are the directions. You must complete your activation and preferences online and there are a couple of spots that might be a bit confusing, so time will tell, knowing that you can always go back and revise/update as need be. I am not understanding the 4 weeks to port over my phone number; porting is usually done within a mater of a few hours for cell and land lines. I might have rated this higher if this capability was more accommodating. I also know for a fact that it doesn't cost $39.95 to port a number; I worked in the telecom industry and most all carriers do not charge to port a number, considering to port a number to your system is basically bringing new business to your company. I just activated and set everything up today. The sound quality is excellent, I can tell no difference from having AT&T and I'm happy to have several features such as voice mail and call fwd that I did not have with the AT&T landline service. I also liked seeing Ooma give me an estimate of what my month charges will be (I'm not interested in international) which for me, in my state and with all applicable taxes and fees amounts to $5.11 - at least a $40 savings per month IF this is the case. So where I am right now is waiting to see how long does it take to port my number and how much money am I really going to save once the "dust settles out" on all these changes and the port charge. Based on when and what comes of this, I could possibly change my overall rating to 5 stars.

Purchased this to replace our home phone (Verizon Wireless home phone). Easy installation: First Go to ooma site, create an account & register the ID number on the device wrapper, then just conect power supply to strip, attach ethernet cable from router to RJ45 socket on rear of device, attach phone to RJ11 socket. The inital power on, I had to wait a couple of minutes for updates to be installed, then was greeted with a musical dialtone. After a few calls to friends to test the call quality, initiated the current number porting process. The website stated that it could take several weeks to take place, but was completed in only 6 days. They sent emails informing me of the progress. The documentation was clear, and led me through the process with only one exception. The location for number porting was not in plain sight. I found it on the My ooma dashboard website, under Sales|Services. I haven't explored all the standard features yeat and none of the Premium services. The initial services replicate our prior phone services nicely. My only concern is power outages. We get them here occasionally during severe weather, and my UPS unit has only a 45 minute capacity. We'll use our cell phones in that case (assuming the cell towers stay up. All in all, nice product, easy to install, delivers great performance at a good price. (My wife, who is a technophobe, didn't even notice the switchover)

This was the best purchase for a home phone service option. I did hours of research and glad I found this little gem. My cell service is abysmal in the house, so something had to be done. There is a one time cost for this box. It was literally plug and play. I did have to wait a few minutes for the little symbol to turn blue. I thought something was wrong at first. Just be patient. It will turn from the red to blue in a few minutes. But then, that's it! I picked my number out online and had a phone up and working. Call quality is perfect, no feedback or echoing. My bill is literally what was estimated on the website for my area. It's like $4 a month. Wow! Totally worth it so that I can hear! Thanks OOMA!

I had been considering Ooma for a while and finally purchased it to reduce my phone bill. I had a bundle from Time Warner Cable that I felt was too expensive. The Ooma set up was quick and easy (about 5 minutes). I followed the setup guide without a problem. The Ooma web page was easy to follow and I was able to customize my features. I kept both systems up and running simultaneously (used a temporary Ooma number). I had my home number forwarded to the temporary Ooma number to see how it worked. The calls came in fine and clear. I did call customer service a couple of times and they were very helpful. One web feature I like is the ability to forward calls to my cell phone in the event Ooma is not working. I subscribed to the premier service. This allowed me to port my existing number from TWC for no additional fee. I did not think the web page was clear on the porting options: 1 - pay to port for a one time fee or 2 - sign up for the premier plan and get free porting. I selected option 2 because I like the additional features of premier. However, I had to go back through option 1 to request the porting of my home phone number. When I went through the porting request at the end they offered an additional $20 off the first year to sign up for premier, which I did not get automatically, I had to call customer service and explain what happened. The representative did give me the $20 credit. I have had Ooma solo for about a week and I am pleased. My monthly bill for Ooma is less than $15/month which includes the premier service and the phone fees and taxes.

At first, I was skeptical about Ooma, but I gave it a shot, and so far it's a wise way to go if you like having a landline. Look beyond the upfront cost (purchasing the Telo) for it to make sense. Once you've done that, it's literally $4-5 a month to have a home line, because all you have are taxes and fees - which vary by location. Period. That monthly expense is paid via credit card directly to Ooma through your account. Ooma offers a $20 credit to both the current and new customer when there's a referral - so sign up by a friend's email link if you know someone who has it. I didn't know this until I had already purchased it. Setup is easy. While the Ooma Telo needs to connect directly to your modem or router, the phone does not. Their own phone unit can be anywhere within range of the Telo. Ooma offers accessories for, say, having a receiving unit with its own jack for a different type of phone, or hooking up your fax machine. I realized that my new Ooma phone number can be permanent, no matter where I may move - and, I think it remains available if you use it internationally. Welcome to VOIP. Service-wise, no issues. The quality does depend on your Internet service, and if you lose Internet, you'll lose your landline. I would have done this sooner if I had known about it.

Easy to set up, and it works well. Many features that you have the option to subscribe to if needed. I chose to use the basic setup for now.

This is the perfect solution if you need a home line, but don't want to be paying a huge phone bill monthly. I use my cell as my main line so having a phone in the house has not been important for years. Now that I need one, I found this system fit the bill perfectly. Easy to use and easy to afford. The sound quality is great and aesthetically it has a clean look that does not scream "cheap".

I did my research up front and found that OOMA was the best value for me. It was very easy to hook up and get going. The phone quality is great and it has a feature where you can access a nation wide block call database that has totally blocked telemarketers. I haven't had a single telemarketer call since I activated this feature. This was a great purchase for me that practically eliminated (all but taxes) the home phone bill for me. I can see why they won best VoIP phone 5 years running. No, I don't work for OOMA and I don't get anything from them (except a good phone service experience).

My cable company charges $45 plus taxes and fees for phone, which has been rock solid. It should be noted that the cable company includes the advanced features that ooma charges an extra $10 for. So why am i doing this - to save $. An initial outlay is $137 with tax on sale at Bestbuy - $30 mail in rebate = $107. After that, approximately $4 / mo in phone fees. At approximately three months, I will break even. Customer support is great, very professional and courteous. We had some noise on the line which was traced to a wireless phone that had weak batteries. That's it. No problems with ooma telo after 2 months. We have used the phone in state and out of state, no issues what so ever. Ooops, forgot there is a $40.00 phone transfer fee to keep your old number. If you get the advanced plan for $10, the port fee is waived. So payback is 4 months, not 3 months.

This was exactly what we were looking for to unplug from big bills from ATT for landline service! Simple to set up, easy to use and includes free bonus items like retrieving VM from cell phone number via forwarding feature. Can monitor incoming calls and VM easy to use. Very clear call quality. Ax high landline bills from corporate and throw away the phone machine. Ooma only charges for nominal taxes/fees. Otherwise all activity funneled through wifi. We're saving 75%/month compared to old ATT bare bones hardline service.

I highly recommend this Ooma home phone VoIP Service. The set-up was relatively easy, and so far it works great! They offer varying levels of service, but I am going with the basic service which is basically free phone service. I only have to pay taxes and fees which for me is about $7.00 a month. I did have to pay a $40.00 fee to port my phone number from my previous provider, but for me I felt it was worth it. If you need inexpensive home phone service, I think you can't go wrong with this service.

Easy to setup and worked flawlessly with our Home Internet from T-Mobile router!

It’s working great. I thought setup was pretty easy. It’s $40 to port your existing phone number or free if you upgrade to premium so we upgraded and I’m still saving $612 a year. The mobile app works great and you really don’t need connected phones. The unit by itself will play voicemails.

We got this device as an upgrade to our old Telo. It works even better and faster than the older model and has crystal clear calls anywhere in the US. We only pay the local taxes, no premiums features, and use a standard cordless phone. This is a much cheaper alternative to a landline especially when we already have internet anyway.

Ooma provides excellent support in setting up your system and a real person walks you through the fix. Ooma provides inexpensive international calling capability to landlines. The phone can serve as my landline which it has replaced and migrated my old home phone number to the Ooma phone in about 2 weeks.

We've the the basic Ooma service for 11 years, and have no complaints. It just works. Our original box finally quit this week, after a short period of random malfunctions. Best Buy sent a replacement box the next day - quick, free shipping and a good price for the box. After an easy call to Ooma to transfer our existing account to the new box, everything works fine.

It's a good product. Easy to set up, easy to use, lost of features and way more affordable than a local land line. Although not totally free (taxes, comm fees est. at $6.70 per month) , it is a good deal.

* This is a great Voice over internet phone. * If your cable or power are down you can set the phone to ring your cell phone. * If you want totally free you will only pay local and state taxes for your area 911 etc. * When you prepay for a year of premium you have so many options. With the prepaid year you can port your old number.for free if not there is a charge of 30.00. * Took 2 days to port from Verizon home phone. Do not disconnect from your old carrier until porting is complete. If you do not want to port your number there are plenty of new numbers to pick from. * With premium you can pick a new number as well as keep your old number. * Can block all those unwanted calls. * Can set ring times and length of ring. * Built in answering machine. Only drawback the volume is very low for listening straight from the machine. Otherwise check by dialing your number. * Notifications on cell phone when you have a new voice mail. * This decision is a no holds barred. Wish I had did this years ago. * You can use one line as a fax if you want. * Great product and fast friendly customer support via chat that answered all my concerns and questions. **** Cut the high cost it totally worth the money spent. Pays for itself in a few months.***** * May use your existing phones.

I bought this after I had to buy an Arris modem (highly recommend doing this) to replace the garbage Mediacom modem that I had. The Arris T25 modem's VOIP capabilities works with ONLY Comcast, and we wanted to maintain a landline. Setup was super easy. Took all of maybe 5-10min. The web interface is very easy to use and navigate. For $40 you can port your existing landline number over to this, so you don't have to update everyone/everything with your new phone number. The process claimed to take up to 30 days, but we had ours switched over and working within 48-72hrs. You'll need to read the Quick Start guide on how to setup the voicemail message. That was the only part that I couldn't figure out without following the setup through the web interface. The only thing that I've had to relearn is dialing 1+areacode+number when making a call. Other than that, this is a great phone service option, and it's basically free. You have to pay taxes, but that comes out to about $6/mon for me. Much cheaper than paying the cable company.