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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2399 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers consistently note the great call quality and ease of use of the Telo Internet Home Phone Service. Many appreciate the low cost, overall reliable performance, and simple setup. While the service offers a lot of features, some customers find the porting process to be expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 87 Showing 1,721-1,740 of 2,400 reviews
  • Rated 4 out of 5 stars

    seems ok

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product seems ok. We are using it with our own home phones and not using an soma phone. It was working out but sometimes the Ooma phone goes off line - not sure if its due to the box or something else.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good stock of items

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent number of items in stock and locations to pick up items!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an old ooma box that failed after many years. The new replacement telo works fine and replaced the old box perfectly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Voip Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good product. Has a free plan option as well as a paid option, ehich includes some additional features. Important to know that even on the free plan, you still have to pay the local taxes monthly. I didn't know this prior to buying. Still a good deal though.

    I would recommend this to a friend
  • Pros mentioned:
    Call quality

    Rated 3 out of 5 stars

    telo voip

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    calls are okay for the price of service, had for a month and speaker went out, can still receive calls but can retrieve voices mails from it now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service for a very low price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the basic Ooma service and only pay about $3.00 month in taxes. No bill. The box was easy to set up and porting my number was also easy. I received emails on the porting status throughout the process.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    phone service works well. the sounds of the line and connection are a bit odd, but it works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best home phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the ooma to reduce my monthly bills. Best Buy did a price match which saved me money and I dropped my home phone service which saves me money. The Ooma is awesome and even the dial tone is refreshing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Viop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ooma phone service pretty good phone service there is a monthly charge no one mentions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still pretty new to Ooma but so far, so good. Love the fact that it's so affordable. Haven't had any dropped calls and the calls are as clear and crisps as if I had a land line.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Other

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Saves me about $45 monthly from att inverse voip bill

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Voice quality is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You really need to jump on this product if you still like having a land line. I pay 4.26 dollars a month for the service. You can't beat it .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ooma Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and doesn't take up too much space. Very slim design.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 1 out of 5 stars

    echo, dropouts frustrate ability to converse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound quality is of the worst i've ever experienced. there is this frequent line echo where i hear myself .5 seconds after i speak, and voice drop outs occur very frequently. the setup and configuration is not too challenging and their web site worked just fine, so no problems at all w/ any of that. but since i literally can't stand using this device to make or receive calls, they rate just one lonely star from me.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    O My Ooma

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Here is a great method of installing VOIP in your house. Took out cable and reconnected the antenna. Took out telephone installed this instead. The services offered for $10 per month are without equal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ooma RULES

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing device. I can not imagine my life without it. At&t was a joke where i live and OOMA saved the day!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A monkey could set it up, use it, and save cash.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Follow the simple 1-2-3 instructions and OOMA does the rest, including handling the "porting" of your existing phone number and discontinuing your existing land-line service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this now for nearly a month. Works just a well as a regular phone line. Great app to manage the voice mail. I have no plan to return to the old phone company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed and working in 30 minutes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced Comcast telephone service due to poor service, a technical person recommended Ooma I enrolled in their premium package which allows a second number, ability to stop robot calls, and black list numbers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No documentation in box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this from Best Buy because it was less expensive than buying from Ooma. Item works well, but it came with no installation documentation.

    I would recommend this to a friend