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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2400 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers consistently note the great call quality and ease of use of the Telo Internet Home Phone Service. Many appreciate the low cost, overall reliable performance, and simple setup. While the service offers a lot of features, some customers find the porting process to be expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 2,400 reviews
  • Rated 1 out of 5 stars

    Terrible and too many technical issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst. If you are not a techie people don't buy this. It will constantly disconnect and there so many issues that happen. The support is really bad they just keep saying to reboot the box.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Saved thousands on phone bills

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My second unit I bought. My first one lasted about 15 years. Great product for your home telephone needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does everything expected, forwards voicemail.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Vonage. Ooma was simpler to install and does everything expected for less than half the monthly cost. If you need a home phone, this is a great buy. Plus I can ask Alexa if I have voicemail, and to dial numbers for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Telo 2

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old Telo lasted 7 years, hoping this one will do the same.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very happy w/setup/product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    all is good. if using one of the ooma choice of telephone #s, be sure to test to call out and receive. we chose a # that still was owned by a company - but ooma was quick to change setup for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE IT!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new. Old one stopped working. The only one i want as my landline phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot tell the difference between Ooma and cable phone quality. They do hit you with an extra $40 fee to keep your number. I look at it as an extra 2 months before I break even.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good option for making calls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good deal for calls including domestic and international. Faced issues with low volume, unable to connect to other party or disconnections.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a 10 year old Ooma that went out. Store purchase was quick and uneventful. Had the new system up and running in no time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice option but costly and confusing

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice option to transfer an existing phone number to an ip phone but the setup and cost are somewhat prohibitive. I would probably not use this as other options are less expensive and easier to setup and use.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ooma works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had any problems with Ooma. We have one at our work as well. It's a little less than $4 per month for our area, which is way cheaper than what the cable companies want to charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's all you need!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just couldn't give up our landline yet and this is the answer! Cheap monthly fees will recoup the cost of this product in no time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love not having a ridiculous phone bill every month. Just pay local taxes and I’m still have the same phone service you would with any of the major phone companies.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy changeover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched my carrier from Verizon to Ooma. So far so good, some minor glitches but clarity is great and I have phone service all over country. Only have system for 3 weeks so have not received bill yet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great addition to your wifi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to replace my house phone from wired to wifi using my cable internet. It works great and is a lot less than the phone service from the cable company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wonder why anyone would buy another stainless steel appliance without being smudge-proof also getting the larger capacity fridge is only slightly more, a all around good choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacing Vonage device. Their customer service helped with installation issues quickly. The portage fee seemed high, but the overall cost will be better

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ooma GOOD, this box BAD

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There apparently was a bad batch of Ooma boxes with a bug in them. My first one was one was one of them. My sister also got a bad one. Fortunately, I was able to talk to a level 2 tech who quickly diagnosed the issue and instructed me to exchange it, New box was the TeloAir and works correctly. I would recommend with the caveat that you might get a bad unit that needs to be exchanged

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great - and no actual phone bill

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This stacks up well against Vonage, with only a minimal fee for taxes, etc. If you just want a home line (for example, I get lousy cell service at home) this is a great backup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cut the cord

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to keep a landline without the rediculous monthly charges!

    I would recommend this to a friend
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