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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2399 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers consistently note the great call quality and ease of use of the Telo Internet Home Phone Service. Many appreciate the low cost, overall reliable performance, and simple setup. While the service offers a lot of features, some customers find the porting process to be expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 2,400 reviews
  • Rated 4 out of 5 stars

    Good value and product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Good value. Saves money everyday. Customer service for the Ooma is a little trying but worth the grief.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was using another product before I bought this one. This one is so much nicer and the monthly rate is much lower.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great home phone line

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got rid of our monthly phone landline with this gadget.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great VOIP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ooma has the best equipment and best program of any VOIP provider. It would be foolish to look at any other.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ooma telephone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Easy to set up and good customer support from Ooma

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    RS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is new so it is too early to say at this point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone service I wanted at a great price! Received as a bonus a free hand set and $20 gift certificate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product and can save you money I would recommend it to my friends and family

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used about a month and no problem so far fees are twice as high as Comcast was either Comcast discounted them or Ooma inflates them but overall I give a 4

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent VoIP Home Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ooma Telo home phone is really a best option for my home office. It helps me save a lot of money. Excellent product and services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works incredibly, i wish i had discovered sooner. works overseas as well!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Customer service - NOT GOOD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have gotten the run around... I cancelled the service and they have not stopped charging my account for the monthly service fee. Now, I can get them to connect me with the right organization in Ooma, because they are TOO busy. Multiple call attempts, so far...

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Caller ID does not work correctly

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works as advertised except caller ID - any inbound calls from wireless callers do not show the correct caller name. Instead, will show a name of a town and state. Multiple calls to their tech support could not solve the issue beyond adding the caller as a contact. Ooma claims they have no control over the inbound caller ID information they get passed, but we never had this issue with Comcast VOIP service. With all the junk / spam callers, this is a pain in the you know what. I would look at other services if you care about Caller ID.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good VOIP unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connects easily to my router and phone handset. I like that you can listen to the voicemail directly from the unit itself without using the handset.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ooma is a great investment to save on landline phone service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ooma

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, good custormer service. Ported exsisting number to ooma was fast, only took 5 days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great home phone device to have as long as you have wi-fi or a modem with a Ethernet hook up

    I would recommend this to a friend
  • Pros mentioned:
    Call quality

    Rated 5 out of 5 stars

    Wow Ooma

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a MagicJack and it had horrible call quality, it disconnected call all of the time. Incoming calls went to voicemail. Complete junk for me. I installed the Ooma and it was up and running on my network in less than 30 minutes. Crystal clear calls and works with my alarm system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replace land line

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work good after first month. Wasn't quite ready to go without a home phone, so this was a good mid way answer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love ooma, no problem and no issues i have it like 4 weeks ago.. best thing is lower price monthys

    I would recommend this to a friend
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