Customer Ratings & Reviews
- Model:
- 50685BBR
- SKU:
- 6219387
Rating by feature
- Value
Rating 3.4 out of 5 stars
- Quality
Rating 3.5 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers are impressed with the Alpha Glass Screen Protector's ability to protect their Samsung Galaxy S9 screens and its easy installation. However, some users experienced issues with the screen protector's durability and adhesive, reporting cracking and difficulty maintaining a secure fit. The touch sensitivity was also a concern for a few customers. Overall, opinions are mixed regarding the product's long-term performance.
This summary was generated by AI based on customer reviews.
So far so good. Easy to apply.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This screen protector seems to do the job. Appears nice and easy to apply. Wish it came with a lint sticker! Few dust particles trapped after applying but not noticeable when phone is in use. Have not drop the phone yet so don't know how it will protect.
I would recommend this to a friend- Pros mentioned:Screen protector
Nice screen protector
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This glass screen protector is a perfect fit for my Samsung s9. It was very easy to apply. I have no problems with it at all.
I would recommend this to a friend Disappointed in Otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had otterbox covers that included screen protectors on all of our prior phones and tablets. This screen protector was separate and doesn't cover the screen completely and has a tendency to come off. Then to get it replaced you still have to pay shipping. Not worth the hassle.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey John,
We're sorry to hear that you're feeling so disappointed in this Alpha Glass! It sounds like this particular screen protector was suffering from a misalignment issue, which in turn caused it to pop off. Understanding your hesitation towards the shipping fee associated with our warranty process, we would only point out that this is a relatively nominal cost to get you back on the path to protection that you are most interested in. If you change your mind about the replacement, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll get a claim started right away!
Cheers,
OtterBox Customer Service Team
- Cons mentioned:Adhesive
Fell off the next day
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are very familiar with screen protectors and how to apply them to our phones , after thoroughly cleaning the screen and allowing it to dry the screen protector was put on , the next day in my boyfriends pocket it came completely off and had no stick to it to even place back on until ANOTHER one came in the mail ! By far one of the worst screen protectors and certainly not worth the money
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello!
We're sorry to hear about the frustration with your boyfriend's Alpha Glass! That's certainly unusual. If you ever run into similar issues in the future, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While I am sure it would protect the phone, it almost made the phone unusable. It severely delayed the screen response time for typing and scrolling. Rekoved it after a week.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Vader,
We're bummed to hear that this Alpha Glass was struggling to make a connection with your infinity display! Had you contacted our friendly Otters, they would have been more than happy to clear things up with some trusted troubleshooting tricks. As it is, we sincerely hope that this experience does not turn you away from OtterBox for good! If you have any additional questions or comments, please feel welcome to reach out to us at 1-855-688-7269, and we'll always be happy to help out!
Kindly,
OtterBox Customer Service Team
Great product
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a good job to protect the phone. No scratches or it peeling off the phone.
I would recommend this to a friend- Pros mentioned:Screen protector
Excellent Alpha Glass Screen Protector.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using Otterbox alpha glass screen protectors for years on all my Samsung phones with no scratches or cracks.
I would recommend this to a friend Great screen protector!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice protector. Came with alignment guides which really made all the difference when applying it. No complaints!!
I would recommend this to a friend- Cons mentioned:Durability
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cracked in two places within 1 month and I'm gentle with my phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Alpha Glass! It's unusual to hear that your screen protector broke so quickly. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Feel free to reach out to our Customer Service team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Easy to put on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was one of the easiest screen protectors ive ever had and feels pretty firmly securely fastened
I would recommend this to a friend- Pros mentioned:Screen protector
Cell phone screen protector
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great screen protector it is thick and I know if my phone falls that it'll be OK
I would recommend this to a friend - Cons mentioned:Adhesive
Not up to standards
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The glass doesn't cover the entire screen so when you try to click on items near the edge, the screen protector gets in the way. This is not up the standards expected from otterbox. The screen protector doesn't stay on well either, it pops off way to easy.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi John,
We're sorry to hear that this Alpha Glass seems to be struggling to work together with your Galaxy S9! For any future screen response issues, we would suggest a quick troubleshooting technique: simply visit your phone settings, select 'Advanced Features,' and turn up your touch sensitivity function. Doing this should help your display interact seamlessly with the screen protector!
However, if your Alpha Glass took a mysterious fall, our awesome Otters would actually love to hook you up with a warranty replacement. Please feel welcome to call them at 1-855-688-7269, and they'll get a claim started right away!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Durability
Not what I paid for...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Class screen protector for my phone it was nice but did not fit on my phone big gap on the top and bottom and had it on my phone less than a week and it fell and broke already. so no I would not waste my money.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Alpha Glass broke already! The good news is, we do have a stellar warranty, so we're more than happy to get you a replacement screen protector. Give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
- Pros mentioned:Installation
Easy install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation of this screen protector could not be any easier
I would recommend this to a friend Good protector
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen sat on well on phone, durable and haven’t had a problem with the protector.
I would recommend this to a friendGreat on my phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was surprised at how good this shield handles the curved edges of the galaxy s9. Easy to apply
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install. Overall good product. Would recommend to a friend.
I would recommend this to a friendWrong product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong product. I am returning it for the correct one. No fault of yours. I was the one that didnt realize that it was in conjunction with an otterbox(which I dont have).
I would recommend this to a friendgood
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i use case the phone everday good work and home good everday
I would recommend this to a friendWORST PURCHASE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I BOUGHT THIS ITEM ON WED JULY 3rd AND WAS SUPPOSED TO ARRIVE JULY 5TH. 1st- It arrived late and got here late on July 6. 2nd-I installed this item on Sunday July 7 at around 3pm and my phone fell off the counter after i received 3 calls in a row. as soon as the phone hit the floor the screen protector came off and my phone cracked. This voids the whole point of screen protector. Worst purchase. Not even worth it. I would give it no stars if possible.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Tina.
We're sorry to hear about the damage to your device while using your Alpha Glass screen protector. While our products are tough, we'd not able to predict every variable. Though we can't replace the device, if you call us at 1-855-688-7269, we'd be more than happy to look into getting your Alpha Glass replaced.
Best,
OtterBox Customer Service Team