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Customer Ratings & Reviews

Customer reviews

Rating 3.4 out of 5 stars with 57 reviews

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Rating by feature

  • Value

    Rating 3.4 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

61%would recommend to a friend

Customers are saying

Customers are impressed with the Alpha Glass Screen Protector's ability to protect their Samsung Galaxy S9 screens and its easy installation. However, some users experienced issues with the screen protector's durability and adhesive, reporting cracking and difficulty maintaining a secure fit. The touch sensitivity was also a concern for a few customers. Overall, opinions are mixed regarding the product's long-term performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-57 of 57 reviews
  • Rated 5 out of 5 stars

    Best buy great price

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy price match is great! This was my second Alpha Glass Screen Protector as this item is not the best but ok to buy again when Best Buy offers price match!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not good for the curved sides!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since the Samsung Galaxy s9 has curved sides this screen protector doesn't stay on when the phone is dropped. I had more than one put on and none of them stayed on.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Manda,

      We're so sorry you're not loving this Alpha Glass Screen Protector! It may not seem like much, but we put forth hours of design and post-production testing to ensure this screen protector will complement your curved screen seamlessly. If you're having any trouble, please let us know on our official OtterBox website!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This screen protector save my phone from breaking. The only bad thing is that is not that sticky once it falls out of your screen it will just keep falling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Screen Protector

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband has had this glass on his phone for 8 months now and it looks good as new. He works in a rough, dirty environment, so I am impressed with how well it has held up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope everyone buy one from Best buy.go out and buy one went you can.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Just what I needed after I fell & cracked my other screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and easy!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and easy to install works great and protects phone 100%

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have bought this months ago. No appreciable loss of sensitivity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Economical Choice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price on a quality product with free shipping.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very study case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is very sturdy, but it does make the phone larger.

    I would recommend this to a friend
  • Pros mentioned:
    Installation
    Cons mentioned:
    Touch sensitivity

    Rated 1 out of 5 stars

    Beware of the Glass protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all let me start by saying that I loved otter box I had the case on my s5 for years never ever had a problem with it so when I decided to finally upgrade to the Samsung s9 I purchased the otterbox for my new Samsung 9 phone I had no problems installing the glass on my phone but it's very, very hard to key or swipe anything on the phone sometimes no problem but 95% you will almost break your finger trying to open something on your phone ex.... if you want to check messages you have to tap very very hard to open it not once but several times not sure if this is the best protection for phone if it is this much trouble using your phone even when making calls. with that said I wish that otter box would at least use the material that they did for the s5 not sure why they don't just make the case like they did for the s5 I know they say it;s because of the edge on the phone but I'm looking at it and not sure why they cant the glass shield covers the phone all the way to the case so not sure why they don't just extend it to lock into place with the case like the old ones did but that is just my opinion ...So Buyers Beware

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there jadabug,

      We're so sorry to hear that this Alpha Glass is giving you a spot of trouble! We certainly understand why a decrease in screen responsiveness would be frustrating, but not to worry - the Galaxy S9 actually has a simple fix for this. If you go into your phone settings and select "Advanced Features," you should be able to turn on "Touch Sensitivity." Doing this will enhance the reactivity of your phone display! If this doesn't do the trick or you run into any further questions, please feel free to call our wonderful Otters at 1-855-688-7269, and they'll be happy to smooth things over!

      Best,
      OtterBox Customer Service Team otterbox

  • Cons mentioned:
    Touch sensitivity

    Rated 5 out of 5 stars

    At first not happy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I came on to leave a disappointing review, until I read the prior review and saw that OtterBox responded with a fix. I have always been happy with OtterBox but received this screen protector and was unable to text without pressing very hard on every letter in a text message. Easy fix was to update the touch sensitivity in your settings. Here I thought I wasted my money. I made the change in my settings and now it works great. This is a nice sturdy screen protector, I would highly recommend. OtterBox, you may want to find a way to let folks know about this it sure will save some disappointing reviews.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not all it's "cracked" up to be

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First let me say that I (used to) love Otterbox and have always used them. My S5 case lasted for years. Issue #1 - I had to purchase this screen protector separately because they don't come with the cases anymore,...and they cost just as much! So now you're paying double the price!! Issue #2 - I put my protector on and two days later, a small scratch appeared. That scratch turned into a crack across the whole width of the protector within two more days. I am VERY CAREFUL with my phone. There are no scratches on my old screen protector that I had for many years,...so this o e scratches VERY EASILY. Unfortunately, I didn't put it on right away so I'm passed the time when I can return it to Best Buy. It's under warranty with Otterbox, but that's not free because you have to pay the shipping! It's not a lot,...but it's just not fair since it only lasted 2 days!! I think I'll look for another brand...

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there DinnyShops,

      Our apologies that you're feeling so disappointed by this Alpha Glass! While we're bummed to hear that the glass retained a fatal crack after a short time in the line of duty, we're glad that it fulfilled its duty and kept your Galaxy S9 safe from the same fate!

      As for your grievances towards the small shipping and handling fee for the warranty process, we would only point out that this is a relatively nominal cost. Although we're more than happy to take on the responsibility of replacing the case itself, we think the price associated with getting it to you is well worth it to maintain the security of your device going forward. If you change your mind about the replacement, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to set up a claim for you!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Horrible Product!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I both have Samsung Galaxy S9's with the Otterbox Pursuit case and Alpha Glass. The Alpha Glass is horrible. The first time I dropped my phone the Alpha Glass popped right off the phone and landed a foot away. Luckily my phone landed on it's back and not the screen or else I'm certain the screen would have been destroyed. The same thing happened the first time my wife dropped her phone as well, and the Alpha Glass itself cracked. Buyer beware! Please heed the bad reviews on this product. Even though Otterbox may honor their warranty and blame the problem on improper installation, it's not worth it. I installed the glass properly, and wouldn't put another Alpha Glass on my phone if they offered me one. It's a poor design, plain and simple. I'll be looking for an alternative product asap!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Lane,

      We so apologize that both you and your wife have run into some bad luck with the Galaxy S9 Alpha Glass! We understand from your feedback that you are not interested in the warranty, but please know that we'll be happy to replace both screen protectors at any time if you change your mind. Otherwise, feel free to contact us at 1-855-688-7269 if you have any future questions or comments. Our friendly Otters are always thrilled to help out!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Horrible Alpha temper glass

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I alway purchase outerbox products for years, however, this was a waste of money and very disappointing. Have trouble answering calls even after adjusting screen sensitivity. It is also very dirty and it is impossible to get ride off white marks or sports that sticks to the glass.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Dear Doris,

      We're so sorry to hear that this Alpha Glass seems to be hindering your overall interaction with the Galaxy S9! This definitely doesn't sound like the epic experience that we envisioned for that screen protector, and our playful Otters would love to dive in to help out. Please don't hesitate to give them a quick call at 1-855-688-7269, and they'll send over a brand-new Alpha Glass that we trust should provide seamless security going forward. You'll be enjoying your Galaxy S9 again in no time!

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Screen protector

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont buy this product I paid so much for this and it just broke without me dropping the phone....I was texting and pressed on the screen and it cracked ....this is suppose to be super break resistant as advertised

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Inzi17,

      Sounds like the text you were sending was so epic, your Alpha Glass just couldn't handle it!

      We're sorry to see that this screen protector cracked on you, and our friendly Otters would love to rectify the situation with a warranty claim. Please feel welcome to give them a call at 1-855-688-7269, and they'll send you a brand-new glass to get you back to smooth screen security!

      Regards,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Not up to standard

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been buying otterboxes for years. Bought alpha glass in March and have had constant issues with it popping off after installing it properly and now its cracking

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Dear Alba0829,

      We're truly sorry to hear that your Galaxy S9 Alpha Glass doesn't seem to be meeting the typical OtterBox standards! This is definitely a bummer, and our handy Otters would love to straighten things out with a quick warranty claim. Just give them a call at 1-855-688-7269, and before you know it, you'll have a resistant new replacement headed your way!

      Best,
      OtterBox Customer Service Team OtterBox

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