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Customer Ratings & Reviews

Your price for this item is $29.99
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The comparable value price is $49.99

Customer reviews

Rating 4.8 out of 5 stars with 1021 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers highly value the Commuter Case for Apple® iPhone® XR's excellent protection and perfect fit. Many appreciate its ease of use and the overall quality, while some find the case to be a bit bulky. Positive feedback also highlights the lightweight design and good grip, although the lack of a built-in screen protector is a common point of concern for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,021 reviews
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has been phenomenal for me and protecting my phone. easy to take on and off. Had no problems

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Do you want to protect it or make it look pretty?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you actually want to protect your phone rather than having a purdy sparkly chase, get the Otterbox. I don’t buy protection plans, I buy a protective chase and I keep my phones about six years. Haven’t broken a phone yet. (Knock on wood). Otterbox, protection doesn’t cost, it pays!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very sturdy case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the construction of this iphone xr case. the inner layer is soft yet rigid. The outer layer is a solid plastic which holds the inner layer on very snug. It has great coverage around the body of my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We looked at several cases for the iPhone but with the traveling we do, we needed a case that would hold up; Otter Box is that case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk, Screen protector

    Rated 5 out of 5 stars

    Quality as usual.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using otterbox cases for years. Since the iPhone5 and never had an issue. This case isn’t the bulky defender case but it gives you just enough bulk and protection without it taking up a lot of pocket space. The case doesn’t have a screen protector(most xr cases don’t) but it does have enough lip around the screen so you should be with most front facing falls. I’d still recommend a screen protector just to be extra safe. But overall this case is great. My only complaint is that it doesn’t have enough colors and it hides the gorgeous back of the iPhone XR. But if you can live with that then you’ll be good to go.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Strong protection, good fit

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case fits snuggly, ample wrap-around the edges, great hybrid protection of silicone insert and hard outer shell. It does bulk up the phone, but not too bad, and this is unavoidable for any quality protection. This is the third Otterbox I've owned for various phones. My kids are rough on my phone, and Otterbox has never broken down, unlike the cheaper cases I have tried. Much more durable than the cheaper alternatives. This case isn't cheap, but it's much cheaper than replacing a phone!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Easy safe light

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case was for my new XR iPhone. It did not add bulk yet it seems as though it’s going to protect the phone. The case makes it easier to hold and less likely to fall out of my hand. The last OtterBox case that I bought was too bulky for my iPhone 7 this one is just right

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Bigger Case- Extremely Durable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Symmetry case for over 2 years without any damage to my iPhone 7. I looked for a new Otterbox with the Xr, and the Commuter provides more protection and it’s easier to put on. The case can seem bulky, but that’s the trade off for more protection.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit

    Rated 4 out of 5 stars

    Solid Case for Protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this case due to it being a little bit smaller and thinner vs a larger Otter Box. Thankfully have not had to test the drop rating yet and it definitely is easier to handle than the larger cases. I am having to get used to the back being a little more slick so I tend to lay in on the face as the front has more a of a rubber casing so it does not slide. Overall I like the case just wish the back had more a rubber grip.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great iPhone case for those of us that drop things

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otter case and lightweight, slim, and easily fit in to your pocket If you don’t like to carry a purse. It is a great way to protect your devices from damage if you are like me and have a tendency to drop your phone a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Otter Box XR case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding fit and protection for XR iPhone. OtterBox case is well design as usual and provides maximum protection. The case is a little bulky but I prefer this trade off for the protection

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    OtterBox protective bulk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is nice and fits well. It seems as thick as their flagship case but without the screen protector. Very grippy and could pose an issue getting it out of smaller pants pockets easily. But if you want some of the best protection out there its hard to beat.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Love this case and brand

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This brand is my favorite!!! Always fits and protects my phones the best. It’s not bulky at all. Definitely recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to put on. Sleek design and lightweight.i love the look and feel comfortable knowing by phone is well protected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Nice protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slimmer than the defender series and in my opinion protects just as well. Easier to carry in pockets

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is good. My phone survived a fall on ice so far without a scratch. The case does add a bit of bulk to the iPhone, but it keeps it safe and makes it easy to hold. Only grip is the cover over the charge port/headphone jack is hard to open, but at the same time is also well protected from things. Great value foe the money too.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have previously used Otterbox Defender series cases for my phones. Just recently acquired a new phone and purchased the Commuter case for IPhone XR. It fits great and I’m very pleased. I know that Otterbox will protect my phone. Also, unlike some other retailers, Best Buy lets you take the case out of the box and try it on your phone before purchasing so you really know if it’s what you’re looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Nice protection for phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well made sturdy phone case. Great design with rubber type material allows for a good grip, and protects phone from surface scratches and dents. Snug fit. Fortunately haven't dropped the phone yet, so cannot determine how well the cover protects in that area. Overall excellent, however rated 4 stars at the price appears a bit escalated for a phone case.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Just the protection I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too bulky but Protects from drops very well. Easy to take on and off.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    Slim Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This commuter case for the iPhone XR is wonderful it’s much slimmer than the defender,,it adds great protection and it feels good in the hand.,good grip in the hand...

    I would recommend this to a friend