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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2737 reviews

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96%
would recommend
to a friend

Customers are saying

Customers are positive about the Commuter Series Case's protection, fit, lightweight design, and ease of use, with many praising its quality and sleek profile. However, some customers expressed concerns about the case adding bulk and the quality of the included screen protector. A few also mentioned the price point as a potential drawback, while others found the grip to be less than ideal. Overall, the case receives positive feedback for its protective qualities and design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 133 Showing 2,641-2,660 of 2,737 reviews
  • Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case bad screen application. Would recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fit the phone pretty tight but works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this item. It's worth the money.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Case is horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always been a fan of otter box I will not use any other cases for my phones. But this particular case was very disappointing. The silicone is hard to keep clean and starts to turn colors. My pink started turning purple after a week.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this from online and the color does not look like the picture. It was a light blue color.. I took it back to the store. And I didn't see a otter box that look like the one online for any other type of Apple phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The description says it will fit the iPhone 6s Plus. Due to the minor size increase of the 6s Plus, the phone won't fit in the case. Immediate return. Even Best Buy couldn't get it to fit.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Otter Box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't be sure but the fact that this case is so hard to get on and off i believe it bent my iphone 6 plus. Now mind you i cant confirm nor deny this. Other then that its a case

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shipping was fast, product arrived packaged well with no defects. Product was not as expected. Too difficult for other person to hear me talk. Makes sound muffled.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    good but slides

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good, slimmer than my survivor case, but the otterbox slides when on a hard surface, whereas the survivor doesn't, so it could slide of a table etc

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Too Big!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While many people give Otterbox rave reviews, I simply don't understand why. I purchased this with the idea it would be great, especially since my daughter had one on her older iPhone. When it came, it looked really great. But trying to put it on the phone was a nightmare! I know it's got to fit well in order to protect my phone, but wow! The Otterbox comes in two pieces, and while putting on the first layer was relatively easy, putting on the second was difficult and it caused my fingers to hurt! I have neuropathy, and even though some tasks are a bit painful, this hurt much more. Once it was on, the whole thing was so incredibly big, which made it harder to hold my phone and it was hard to actually reach the home button which is also where the phone scans for my fingerprint. I decided it wasn't for me, and started the process of removing it, which proved to be harder and even more painful than putting it on! I returned it to my local Best Buy, where my refund was cheerfully and immediately refunded with no questions asked! I commend Best Buy for the way they handled my return so I would give the return process five stars. I hope this review helps others realize that although Otterbox is great for many people, it may not be the best option for those who have limited mobility in their hands and fingers.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not what I was looking for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although this was a nice case I returned it before we ever put my phone in it because it didn't have anything to protect the screen.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Tomm,

      That is strange as this Commuter should have included an adhesive screen protector. We are sorry that it didn’t. We truly hope that this one unusual experience does not discourage you from considering our products in the future. If you ever have any OtterBox questions please do not hesitate to give our friendly Otters a call at 1-855-419-7417. We are happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Love the color, just did not protect screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been looking for a case for my 6+ that would protect my screen and entire phone. However this one did not. So I returned it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    its ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was told by employee that it would fit iphone 7plus. well is doesnt and now the camera flash is not able to be used.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Jason,

      We are sorry that you received some incorrect information. Thankfully Best Buy is great with returns/exchanges so you should be able to get this resolved with relative ease. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269.

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Hate it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It makes your phone look really big and think the point to have an iPhone 6 is the looks not really efficiency

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great case; hard to put on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case but it's really hard to put on. Have it the 3 stars only because it was so hard to put on.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey MemphisKim,

      That’s great that the Commuter is working out for the most part. We are sorry that it was a tad difficult to install. Below is a link that will take you to a video that will go over the best way to install and remove this OtterBox. Of course, if you ever have any questions please feel free to give our friendly Otters a call at 1-855-419-7417. We are happy to help!

      https://www.youtube.com/watch?v=oDo4mMuY_Go

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Not sturdy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This otterbox fell and cracked in two places.This is a concern as it is suppose to be protective.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Lene,

      We’re sorry that your Commuter did not survive a drop. As long as your iPhone is unharmed we will call it a win because we can easily replace the case. Please give our friendly Otters a call at 1-855-419-7417, and we will be happy to get you set up with a warranty replacement.

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Nice Looking But no protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case did not protect the phone at all. Phone broke the first time it was dropped on the floor.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi SkyHigh,

      We are truly sorry to see that your iPhone took a spill and sustained a serious injury while under the watch of the OtterBox Commuter. Although protection is our number one priority, there are numerous variables which are unique to each drop, fall, mishap, etc. that make it so we are unable to guarantee that all risk will be removed by use of the case. While our warranty does not extend to your mobile device, we would very much like to send you a new OtterBox in the event that yours was compromised in the incident as well. Please feel free to reach out to our friendly Otters at 1-855-688-7269, and we will be glad to set this up for you.

      Warmly,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    It's ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a pretty good case overall but really hard to take off. The top left corner cracked.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi lamj82,

      We’re sorry that this Commuter is cracked and that it is being a little stubborn when you want to remove it. Thankfully we can easily replace your damaged part through our warranty. Simply give our friendly Otters a call at 1-855-419-7417, and we will be happy to get a warranty replacement arranged for you.

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Doesn't like heat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this case, but after a few weeks, it started to not like the heat from the phone.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Sharky,

      We’re sorry that this Commuter case is having some issues with heat. We would like to get some details so that we can figure out what is going on here. Please give our helpful Otters a call at 1-855-419-7417, and we will be happy to assist in any way that we can.

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case works well however if you have a screensaver it will cause the film to lift.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Canada,

      We’re glad that, for the most part, the Commuter is working out for you. We are sorry that it is giving you a screen protector issue. Unfortunately we just can’t guarantee that our cases will be compatible with third party accessories. If you have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-419-7417.

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    The case is okay. Not great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case works. A little clumsy. I'll most likely buy another kind down the road

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Racer,

      We’re sorry that the Commuter is not working out as well as you hoped. We are not exactly sure what you mean when you say clumsy but we would love to get more details so that we can try and help out. Feel free to give our friendly Otters a call at 1-855-419-7417, and we will be happy to assist in any way that we can.

      Best,
      OtterBox Customer Service Team otterbox