Customer Ratings & Reviews
- Model:
- 49692BBR
- SKU:
- 6028010
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the Commuter Series Case's excellent protection and perfect fit for their Apple iPhones. Many appreciate the case's ease of use, color options, and lightweight design. While some find the price a bit high, and others mention minor challenges with the charging port cover, the positive feedback on protection and fit is overwhelmingly prominent.
This summary was generated by AI based on customer reviews.
Not that great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slim case and not bulky like the otter box I was used to. First small drop and my phone shattered on the side. Will go back to the bulky one as this case did not protect at all
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Shell,
We're genuinely sorry to learn that your iPhone took a spill and emerged with some fatal injuries while working with the Commuter series. Truly every effort is put forth in our engineering and testing processes to ensure that our cases provide the best device protection possible, and we're bummed that your most recent experience did not reflect this commitment. Unfortunately, every drop is subject to a number of different dynamics and angles, some of which are beyond our control, and we are unable to guarantee that absolutely all exposure to risk is eliminated through the use of our products.
Although our warranty does not extend to the Apple device itself, we would still very much like to set you up with a brand-new OtterBox in the event that your current one was also somehow compromised during the incident. If this sounds like something that you might be interested in, please don't hesitate to call our reliable representatives at 1-855-688-7269, and they’ll always be ready to help out!
Sincerely,
OtterBox Customer Service Team
Sturdy but dirty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is sturdy but the inside rubber layer gets stained easily. If you get a light color it will stain if put inside a pocket or purse. Buy dark colors.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Zeta0113,
Uh oh, looks like while that pink rubber silicone was protecting your iPhone, it just couldn't resist picking up a few other colors along the way! We so apologize that this is happening, and our stylish Otters would love to outfit you with a replacement case. Just give them a ring at 1-855-688-7269, and they'll set up a warranty claim right away!
Sincerely,
OtterBox Customer Service Team
Protection....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone screen still cracked with this on it. Gave it a 3 because sometimes it could be a bad one in the bunch....giving room for mishaps....
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Gift,
We're genuinely sorry to see that your iPhone emerged from a fall with some damage while under the watchful eye of the Commuter series. We truly put forth every effort to make sure the Commuter meets our high standards of protection, but unfortunately, every drop is subject to a multitude of different variables, some of which are beyond our reach, and we cannot guarantee that absolutely all exposure to risk is eliminated through the use of cases.
While our warranty does not extend to the Apple product itself, we would very much like to send you a brand-new OtterBox in the event that your current one was also somehow compromised. Please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be glad to further assist you with this!
Sincerely,
OtterBox Customer Service Team
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is okay I already have three cracks in the corners that are all the way through. I will look for a more sturdy case next time
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Melissa,
We can understand how frustrating it would be for the case to become cracked so soon after purchase, but we want to assure you that this is not at all normal for the OtterBox Commuter Series! The case was designed to provide reliable and durable on-the-go protection, which is why this result is quite surprising to us.
We are confident that a brand-new replacement will better meet your expectations and outlast your daily adventures! Please feel welcome to call our handy Otters at 1-855-688-7269, and we'll fix this up!
Sincerely,
OtterBox Customer Service Team
Cracked after 3 weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The protective cover looks great but I happened to dropped my phone and the cover cracked. I expected more durability out of this product.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey webba,
Sorry to hear that your current Commuter case went from picture-perfect to cracked after one dangerous drop! Our awesome Otters would love to restore that epic protection by sending you a replacement cover, so please feel free to give them a ring at 1-855-688-7269. They'll hook you up with a warranty claim - stat!
Cheers,
OtterBox Customer Service Team
Not the color pictured
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The actual color of the case is a brighter blue than pictured. Returned but the case its self is great
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Annabrieren,
Sorry to hear that you weren't a fan of this Commuter series style! Although we do our absolute best to display the most accurate depictions of our case designs online, unfortunately, sometimes certain colors can get lost in translation due to different monitors, screens, etc. We sincerely hope that this experience does not tint your view of OtterBox going forward, and if you have any additional questions, please feel free to call our wonderful representatives at 1-888-533-0735. They'll be delighted to further assist you!
Regards,
OtterBox Customer Service Team
- Cons mentioned:Bulk
Ok case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too bulky and uncomfortable and slippery to hold and pricey had to return.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey BigDogg1,
We apologize that this Commuter series style didn't end up working out for you! Although we do our best to keep our case designs as streamlined as possible, at a certain point, it just isn't worth it to sacrifice any further layers of defense. After all, the security of your device remains our top priority! We sincerely hope that this experience does not prevent you from considering our protective options in the future, and if you have any additional questions, please feel welcome to call our friendly Otters at 1-855-688-7269. They're always thrilled to provide assistance!
Best,
OtterBox Customer Service Team
Doesn’t fit the iPhone 8 plus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used to love otter box but this case disappointed me. It was too small for my iPhone 8 plus so I had to return it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey PhoKing,
We're very sorry to see that you were having some trouble with the OtterBox Commuter, and that doing a return felt like the easiest option. Had you reached out to us, we would have loved to help with a warranty replacement, but we certainly understand your decision. Should you have any OtterBox questions going forward, please don't hesitate to call our friendly Otters at 1-855-688-7269, and they'll do their best to help!
Regards,
OtterBox Customer Service Team
Brought wrong one, wanted bigger one , but sales p
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like if phone falls it will break with this case. Am very careful not to drop it
No, I would not recommend this to a friendphone case
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.standard phone protection with rubber and black plastic sides nothing too special.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear you think that of the Commuter Series Case. Is there anything we can do to bump this up to 5 stars? We'd be happy to pass along any feedback you may have.
If you have any other questions or concerns, please give us a call at 1-855-688-7269, we'd be happy to help in any way we can!
Best,
OtterBox Customer Service Team
It broke twice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this otter box and already had to send it in once and it has to be sent in again.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Nehneh,
We're so sorry to learn that you've had some recent misfortune surrounding this Commuter series! Our friendly Otters definitely want to help break this string of bad luck, so please don't hesitate to give them a call at 1-855-688-7269. They'll take a closer look, and once they solve this mystery, they'll be able to come up with a more permanent solution going forward!
Cheers,
OtterBox Customer Service Team
- Pros mentioned:Grip, Protection
Minor issues but solid choice for 8 Plus.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.VERY tight fit for iPhone 8 Plus. Borderline too tight. I had to force areas of the rubber inner case to seat properly. The Apple logo on the back of the 8 Plus is slightly off center. Does not detract from the appearance of the case to me but if you look for it you will notice it. All the buttons work well. Phone feels well protected. Some areas of exposed rubber on the sides to help with grip. I like the way this case feels in my hand. The backside is hard plastic, so face up and my phone slides off of everything. Very secure when face down and then it won't slide at all. Pocket lint and dirt will find its way into the case so it will need to be taken apart and cleaned from time to time. I dinged it one star for the super tight fit and the Apple logo being off center with the 8 Plus. I like it enough to keep it.
I would recommend this to a friend Good case while it lasted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted me about 2 months before it broke as I took it off to clean it and the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there G707,
Yikes, we're sorry to hear that this Commuter series broke during a maintenance accident! Our friendly Otters would love to get your protection back to peak levels as soon as possible, so please don't hesitate to call them at 1-855-688-7269. After a quick claim, they'll have a replacement case headed your way in no time!
Best,
OtterBox Customer Service Team
To tight of a fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I though it was my phone but it's really a tight fit
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any frustration with your Commuter Series case! If that tight fit leads to damage to the case, we have a great warranty, so we're more than happy to get you helped out. Simply reach out to us here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
This is a convenient accessory to have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job but didn't really connect with the color.
No, I would not recommend this to a friendOK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like some others better. I don't like the charge connection.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Norma,
We're so sorry to hear that this Commuter series isn't taking first place quite yet! What exactly about the case and the charger port door is giving you pause? Our friendly Otters would love to grab a few more details to see how they can help, so please don't hesitate to contact them at 1-855-688-7269. They'll be happy to chat!
Cheers,
OtterBox Customer Service Team
Broke in less than a year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my first Otterbox and relied on name recognition. That was a mistake. What i liked is the rubber plug for the charge port until the plastic above that location broke off. I replace with a Mason Csse composite phone case, which i like better,
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi MapkSapp,
We apologize that the plastic on this Commuter series case ended up wearing down in the line of duty! While our products are pretty tough, they are engineered to absorb the brunt of any impacts that might otherwise jeopardize your device, and can sometimes retain damage during the process. Luckily, we have a pretty awesome warranty for this exact reason!
We completely understand that you found an alternate solution, but if you're interested in replacing that protective option, our friendly Otters will be happy to help. Just give them a call at 1-855-688-7269, and they'll set up a warranty claim for you in a matter of minutes!
Kindly,
OtterBox Customer Service Team
- Pros mentioned:Protection
Seen cracked 1 monthlater
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped phone screen cracked this was a replacement from another more rugged protector that one saved my phone 2 years
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear about the damage to your device while it was in the Commuter Series case. While our cases are tough, we're not able to predict every variable in each unique fall. Though we can't extend our warranty to the phone itself, we're more than happy to get you a replacement case. Give us a ring at 1-855-688-7269 if you'd like to get a warranty claim started.
Best,
OtterBox Customer Service Team
Phone case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice case however difficult to plug in to charge the charge flap pushes on cable. Have to take phone out of case to charge.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Commuter Series case! We appreciate your feedback about the port covers, and we'll be sure to let our design team know about your experience. That flap shouldn't be so hard to keep open that it impacts charging, so feel free to call us at 1-855-688-7269, and we can get you taken care of with a replacement OtterBox.
Best,
OtterBox Customer Service Team
Otter box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The line was entirely too long. But once I got to clerk, she was very helpful in assisting me with purchase.
I would recommend this to a friend