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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 501 reviews

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97%
would recommend
to a friend

Customers are saying

Customers value the Commuter Series Case's excellent protection and surprisingly slim design, finding it easy to use and comfortable to hold. Many appreciate the included screen protector and the case's reasonable price. While some find the case slightly bulky, the positive feedback on protection and ease of use outweighs this concern for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 501 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Durable, But Bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have found through talking to professionals and friends that the Otterbox is the most recommended cell phone case in terms of durability, but a lot of people dislike the bulk (the case is comprised of an inner silicone layer and a hard plastic outer case). The Commuter series, which I have, is less bulky than the rugged Defender, but even so, adds what feels like twice the thickness to my Samsung Galaxy S5. Combined with the shatterproof glass screen protector I bought separately, it has done a good job of protecting my phone, at its own cost. This case is my second, as the first one suffered a crack through the corner at the top by the earbud port, and the thin piece of hard plastic below the home button completely broke off (I have dropped/accidentally flung my phone from time to time on concrete or carpet). From other reviews I've read, the thin piece that broke is a common weakpoint on these cases, and other than that and the fact that these cases are made in China, I think the Otterbox Commuter case is a solid case in terms of phone protection.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi LilyPughShan,

      Thanks for your feedback! We are sorry that the Commuter case is tad too bulky for your comfort level and that your first one broke. We do hope that you took advantage of our warranty to get your compromised case replaced. If you ever need any assistance with your OtterBox please feel free to give our friendly Otters a call at 1-855-688-7269.

      Best,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case. Light weight and protects my phone

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Otter is great. Best Buy price matching too.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know Otter is quality by word of mouth from family and friends. Have not had anything happen to my phone so I haven't had an opportunity to test the product. I am not using the screen film. Best Buy price matching is the best. I go to the internet to check products and prices and buy at Best Buy with price matching.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this case for my boyfriend and he can't be happier with the case. Our dog got a hold of his phone and cracked the screen and we couldn't get it replaced (the glue was down on there good and wouldn't pull the glass off) so we got this case with a great screen protector and it hasn't bothered him since!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, nice protection at a reasonable price. Only flaw is that rubber piece foamy stay in place at all times.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    The best case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't tell you the number of times I've fumbled my phone and dropped it. Never the slightest problem - this case protects really well, without being super-bulky. Ports are accessible, power/volume buttons work fine. I won't buy anything else for my Android phones!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Superior protection without too much added bulk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case because the larger otter box is just too large. I have found that the protection provided by the commuter otter box is more than sufficient for what I need. I have dropped my phone in this case numerous time and have seen absolutely no damage.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Extremely protective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product fits the phone very well. It protects the phone from any accidental drops. It's not extremely bulky but it does add weight to the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Nice durable case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is perfect for the S5. It is very protective and light weight.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Nice low profile S5 case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like keeping phone in pocket and needed a case that was low profile, would protect phone against drops, and could easily slip out of pocket without excessive drag. This case fit the bill..very good quality at reasonable price.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    good phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a phone case. it goes on your Galaxy S5. Fits perfectly, has interesting colors, protects the phone. It isn't gonna solve the problems in the middle east, or cure your hemorrhoids, but if you drop your phone, it will still work.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I definitely will always purchase an Otter Box for all my electronic devices. I bought my 1st for a Kindle and am so glad I did. I have a couple of toddlers in my home daily and feel more secure having this protection just in case!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used all kinds of cases over the years and have never had a bad experience with otter box. This case tends to be the model I buy the most because it's protective enough for my uses and isn't as boxy as the defender model.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Man. I love these things. They do exactly what they say they are made for. I can drop my phone and nothing happens to it. I have used nothing but this brand for years and have never been disappointed. Well made product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 4 out of 5 stars

    Phone Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's Great protective case. Easy to put on the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Protected my phone from 1 drop so far, no damge.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for everything but the screen, doesn't add any considerable bulk to phone and actually makes it easier to hold.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Heavy duty protection for my cell phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never been disappointed with quality of OtterBox. It protects the phone by completely encasing the device. The rubber construction cushions the phone against accidental drops. Definitely worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Excellent case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox commuter series is a well made case that fits the Galaxy S5 well. It is slim and can easily fit into a pocket. The soft inner lining along with the outer shell protect the phone well. I have dropped the phone once and neither the case or phone was damaged. It ius everything you would expect from an otterbox case.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Awesome case that fits perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item fits very snug to the phone and has been very durable thus far. Going on 6 months now with no issues or defects in the material. Definitely a good purchase to protect an expensive phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    great case for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a really good case. Originally didn't want to get one because of how big a bulky they make phones, but this one is a great compromise between protection and size. Highly recommend.

    I would recommend this to a friend
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