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Customer reviews

Rating 4.4 out of 5 stars with 28 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 5.0 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 28 reviews
  • Pros mentioned:
    Color, Protective

    Rated 5 out of 5 stars

    OtterBox- Commuter Series is dependable and pretty

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the OtterBox - Commuter Series Case for my cell phone (Samsung S20). I have had several OtterBox phone cases and they were always dependable against wear and tear and usually protect against drops. The package states it has Drop Protection, Dust Protection and Dual-Layer Protection. I ordered the Mint Way which (to me) looks more blue than green but it is a very pretty color. Best Buy had this case on sale and that certainly made my decision easy.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Grip

    Rated 5 out of 5 stars

    Awesome and Sturdy Case!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my mint green Otter phone case for my Samsung S20 5G phone!!! It's a beautiful color and I love how easy it is to grip and hold. I did buy a screen protector because this case does not come with one. I was hoping to get a Defender case instead of the Commuter series for ultimate protection but was told they don't make a Defender case for the S20 phone. Doesn't matter, I still have excellent protection with this Commuter case and a color that I love! The price was great too!

    I would recommend this to a friend
  • Pros mentioned:
    Sturdy
    Cons mentioned:
    Charging port

    Rated 4 out of 5 stars

    Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case didnt fit my S20 FE (my fault for ordering wrong) but it seems super durable without being terribly bulky. Wish they made for the FE but I cant seem to find. The replacement I did order from Best Buy also came quickly which was nice. Only negative was where the phone charges. The case seemed in the way.

    I would recommend this to a friend
  • Pros mentioned:
    Sturdy

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Otterbox case for my new Samsung Galaxy S20 and I'm very happy with the purchase. I didn't want a case with a cover and these phones come with a screen protector that doesn't work well with integrated cases. The raised edges help protect the screen if it falls (hasn't fallen yet) and the case is as strong as you'd expect from an Otterbox.

    I would recommend this to a friend
  • Pros mentioned:
    Sturdy

    Rated 5 out of 5 stars

    EXCELLENT PROTECTION FOR YOUR PHONE

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS CASE IS VERY GOOD QUALITY AND SOLID IF YOU ARE LOOKING FOR A DURABLE AND ECONOMIC CASE THIS IS THE RIGHT ONE DOES NOT HAVE OTHER ACCESSORIES THAT YOU WILL NOT USE. FEEL SAFE AND RELIABLE WITH THIS, YOUR PHONE WILL THANK YOU

    I would recommend this to a friend
  • Pros mentioned:
    Color, Sturdy

    Rated 4 out of 5 stars

    Good case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good. Seems tough enough and durable to last. The color really stands out.

    I would recommend this to a friend
  • Pros mentioned:
    Protective

    Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this case for a couple weeks now. I have dropped my phone twice already on my tile floor because I'm clumsy and it did protect my phone from damage.

    I would recommend this to a friend
  • Pros mentioned:
    Protective

    Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OutterBox always makes great cases that protect your phone fit perfectly and this is no exception.

    I would recommend this to a friend
  • Cons mentioned:
    Delivery delay

    Rated 5 out of 5 stars

    Nice Box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It went from the distributing center down the street in Denver CO to North Carolina, so I haven't gotten it yet 2 weeks out. It's otter box though, i'm sure it's Ace's

    I would recommend this to a friend
  • Cons mentioned:
    Brand

    Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. No screen cover, just a silicone slip. I ended up returning it and buying a $2.00 one off eBay that works just fine. Very disappointed in the Otterbox brand. I had an Otterbox Defender for my LG V20 and it was a 5-star product. This? Not so much.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Apologies for any confusion prior to purchase, Tessie, but you are correct that the Commuter Series case does not include a screen protector. You should have received an outer polycarbonate shell to go along with that inner slipcover though, which is curious that you didn’t. Regardless, it sounds like you've moved on, but we hope you'll keep us in mind down the road. Drop us a line over on our official website if we can ever be of Otter assistance! OtterBox

  • Rated 5 out of 5 stars

    Successor to the Magpul!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After finally replacing my old S7 phone, I had the "fun" task of finding another case to protect the new S20. For years I used the Magpul field case, which they don't make anymore for updated phones like the S20, so that was out of the running. This Otterbox case isn't too far off from I'm used to. It's a 2 piece design with a hard plastic outer shell and a thinner, softer material as an insert. Both can be kept together slipping the case on and off, with minimal bulk added to the phone while still upping the protection of the corners and screen face if dropped or left face down.

    I would recommend this to a friend
  • Pros mentioned:
    Sturdy

    Rated 4 out of 5 stars

    Good but the color is off

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is nice and sturdy. My wife is happy with it, but the color is more blue than a minty green like her old OtterBox case.

    I would recommend this to a friend
  • Pros mentioned:
    Material

    Rated 5 out of 5 stars

    Perfect case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect combination of rubber and hard plastic. Slides right into your pocket since not too bulky and plastic on outside. Bevel front protects front of phone as well.

    I would recommend this to a friend
  • Pros mentioned:
    Material

    Rated 5 out of 5 stars

    Exactly what I expected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same as always, Otterbox delivers a great product that looks awesome and protects your phone. Not bulky, just right thickness and the material is of high quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sturdy

    Rated 5 out of 5 stars

    Great fit

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box is great. They are sturdy and really protect your phone. This one specifically isn’t to thick and fits well in the pocket.

    I would recommend this to a friend
  • Pros mentioned:
    Protective

    Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had one for my old phone of this color so I had to get another one. It's protective and I love the color.

    I would recommend this to a friend
  • Cons mentioned:
    Destructible

    Rated 5 out of 5 stars

    Cool

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less destructible than my last two, my 1 year old now 2, ruined the previous ones. So far, so good

    I would recommend this to a friend
  • Pros mentioned:
    Sturdy

    Rated 5 out of 5 stars

    GOod case

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case. Very solid. Fits the phone the way its supposed to

    I would recommend this to a friend
  • Pros mentioned:
    Protective

    Rated 5 out of 5 stars

    Best phone case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get this for my phones, have saved them alot

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    excellent protection for samsung s20

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits well, helps protect from falls. Also helps with grip.

    I would recommend this to a friend