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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 464 reviews

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93%
would recommend
to a friend

Customers are saying

Customers love the Commuter Series Case's protection and fit, frequently praising its ease of use and attractive colors. Many appreciate the case's quality and reasonable price, although some find it slightly bulky and note the lack of a built-in screen protector. A few users experienced issues with port compatibility, particularly the headphone jack and speaker openings. Overall, the positive feedback on protection and fit outweighs the concerns about bulk and port access.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 464 reviews
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a quality case that looks very nice. It is easy to put on the phone. It provides great protection for my son's phone. I purchased this for his new phone because he dropped his last J3 and shattered the screen after only a month. Always buy the case!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    A great product to protect your investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always purchased the Otterbox brand cases for my phones. They provide piece of mind knowing they're protected from everyday scratches and dings. I wish this one would have come with a screen protector, but i just kept the original one on, from when I bought it.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Well worth the investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case fit perfectly and looks great. At first while looking for a case I thought this would be too bulky, but ends up it is not. I looked at other less expensive cases, but they were extremely flimsy offering little protection. Happy I went with this one.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Terrific as always!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Such an ultra protector, I always go with Otter protection for all my gadgets! Never dissatisfied, though I wish they all came with built-in screen protectors so I didn't have to install those separately (a pain in the butt sometimes).

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Speakers

    Rated 3 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case fits great. Only problems with it is the case covers most of the flash for the camera and the speakers are covered. Was recommended for use with the Samsung Galaxy J7 Emerge by the salesman!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Sturdy case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has held up and kept the cellphone safe after many drops.

    I would recommend this to a friend
  • Cons mentioned:
    Headphone jack, Speakers

    Rated 2 out of 5 stars

    Not fit phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this case for my Samsung j3 phone. It was the determining factor in me getting the phone since I am very rough on electronics and wished to have a good protective case. The openings for the headphone/sound Jack do not line up. The speakers are blocked. I must remove the case in order to hear things and access the Jack. There are other holes that line up with nothing. The camera barely fits and the flash is blocked. All in all, not pleased after the sales people advised me it would fit the phone (which I had to pick up at a diff store).

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi KayakerGrl,

      Uh oh, it sounds like there may have been a mix-up with your case, especially since that Commuter might be the companion piece for a different phone. There is a pretty big difference between the cases for the Galaxy J3 Emerge and the Galaxy J3 (2016)/J3 V. The case for the Galaxy J3 Emerge has a headphone jack port on the right side of the case (front screen up), whereas the Galaxy J3 (2016) has a port on the left side. As one of our most trusted retailers, we are confident that Best Buy will be able to straighten this out with ease, but if you have any additional questions about the cases, we are always glad to help out. Just call up our awesome Otters at 1-855-688-7269, and they'll solve this puzzle for you!

      Best,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Cute and Sturdy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had the case for a couple of months but so far I love it. I have dropped the phone and the case not only protected my phone but the case didn't crack. I like that it's not so smooth you can't keep hold of it in your hands.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    phone protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is both attractive and efficient in protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect color for my cell phone, good quality and price!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong light weight case. Outer box case are excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    protects the phone but holes for audio jack didn't line up.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used by 13 yo boy and case has protected the phone well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Item is perfect for son's cell phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just before Christmas I was looking for a cell phone case for my son's phone. The cell phone case was not in stock. The assistant looked up the item on the computer, placed the order, processed payment, and had it delivered to my home before Christmas with no shipping fee. Thanks for the GREAT service and the TIMELY DELIVERY.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Did what it was supposed to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it dropped my phone do many times never broke

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Break-proof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case. It gives the confidence that I am not going to end up with another shattered screen and broken phone. Great investment if you want to prevent it from happening again. Great fit and no problems!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Good protection for a good price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had an OtterBox case before. This is my second one. They provide great protection. Cool aqua blue color at an excellent price (it was marked down). Only down side is they're a little bit bulky!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Protection

    Rated 4 out of 5 stars

    Otter Box Commuter series for Samsung Galaxy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter Box Commuter series is good protection for the Samsung Galaxy, and the Aqua color is very different from the usual black-blue-white, etc. A very good price from BB made this one heckuva deal!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The protection you need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter just got a new phone and I needed a reliable phone cover. Otterbox has proven it's worth the price. I won't go with anything else. This cover is protecting that phone. It's also stylish.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great protection. Easy to put on.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Otterbox case was for my wife's phone. It arrived quickly and was easy to put on. So far it has protected her phone from bumps and drops perfectly. It is slim and she liked the color too.

    I would recommend this to a friend
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