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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 464 reviews

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93%
would recommend
to a friend

Customers are saying

Customers love the Commuter Series Case's protection and fit, frequently praising its ease of use and attractive colors. Many appreciate the case's quality and reasonable price, although some find it slightly bulky and note the lack of a built-in screen protector. A few users experienced issues with port compatibility, particularly the headphone jack and speaker openings. Overall, the positive feedback on protection and fit outweighs the concerns about bulk and port access.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 464 reviews
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Wonderful case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After backing over my daughters phone, I wish I was kidding but I'm not, we decided to get a case for the new phone. Otterbox is the best out there so that is the one we chose. That case saved us now quite a few times. Well worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems. I have dropped my phone alot with no problems

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this case for a great price, thanks to a sale & store credit I had. Great quality product. Have dropped my phone a couple times, and it's been protected. No scratches even on the case. Would definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my grandson after he dropped his phone and shattered the glass. He's already dropped his new phone, but with the protection of the Otterbox Case, the phone survived. So far the case has done it's job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Meh.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it's supposed to, however, the case is "slick" and seems to slide right outta yer hands, testing the effectiveness of the case. Since it works well, it's a moot point. It just keeps slipping and saving itself.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sturdy case but some outlets are covered up.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Great case for anyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very durable for only being the commuter style. I have used many different cases and this case fits better than any other case I have used. It fits tight without messing with the screensaver.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    It's what I consider "the best"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protecting a phone is important.The case Otterbox makes is tough enough to handle the wild life I lead while taking my mind off of the consequences of a mishap. Thanks for keeping it affordable

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Perfect Fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and passed first drop test. Buttons a bit difficult to push but has improved with use. Purchases a second case for less money and it is not as good a fit. This fits well with no gaps.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased with new phone I bought for my Son. Very happy that Best Buy had it available to purchase in store, so the phone could be protected from day one! Very easy to put on. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Sturdy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for older woman's new phone. It takes some work to put the phone into the case but it's with the effort. Very sturdy protective case and she was very pleased with its "gripability."

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Really Sturdy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little skeptical when the associate recommended this case, but I was pleasantly surprised how strong it is--without being cumbersome! This is the best phone protector I have owned!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    great quality for inexpensive price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i read reviews and most were good, i dropped my phone a lot and i dont have any cracks, dents or scratches on my phone. the case is strong, i dont think it will tear or break easily at all.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Love my case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best and easiest case for my new iPhone. The Commuter is just the right size. I've dropped my phone several times, once on hard tile and it has totally protected the phone.

    I would recommend this to a friend
  • Cons mentioned:
    Headphone jack

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product ,great look protects the device.The only problem is that the headphone jack on the t-mobile galazy j3 prime is on the bottom and the case''s slot for headphone is on top.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    great item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was stumbling through life without protection for my phone, replacing it every couple of weeks because it fell and broke. After buying this Otterbox case, that problem is gone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Nice Case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox makes the best phone cases in my opinion. Has protected our families phones from damage numerous times. All our phones are in OtterBox cases.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Extra Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughters phone and she really need the extra protection. This is her 3rd phone in one year. The case has saved her phone several times. Well worth the money.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not for a 2017 Samsung J3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When we bought it we didn't realize there were different versions of the Samsung J3. The opening to plug in earphones is in the wrong location. The case had to be removed every time my daughter wanted to listen to music.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Cher,

      We certainly apologize that you're experiencing a fit issue with your daughter's Commuter series! It does sound like that specific case was for a different device, especially if the headphone jack was in the wrong location. Our handy Otters would love to fix things up and help you find a case that does fit your phone, if possible! Please feel free to call them at 1-855-688-7269, and they'll be glad to further assist you with this!

      Happy Holidays,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good Insurance in case of dropping.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I like the protection. However, given the size of the phone, it makes the devices even more bulky. Difficult to fit into a belt carrier except the extra large size.

    I would recommend this to a friend
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