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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 479 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers highly value the Commuter Series case's excellent protection and secure fit for their Apple iPhone 12 Pro Max. Many appreciate its ease of use and the grippy design, while some find the case adds a bit of bulk. A few users experienced minor issues with wireless charging compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 479 reviews
  • Rated 2 out of 5 stars

    Phone protector broke

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OTTERBOX DEFENDER for Apple iPhone 12 Pro. I Dropped my phone with the OTTERBOX like about 100 times it finally broke. Do the replacement come free if broke?

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Grip, Protection

    Rated 5 out of 5 stars

    Otterbox Protection for My Mobile Device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otter Box Commuter Series is easy to apply, lightweight, and helps guard the screen, body and camera lenses, of my iphone 12 Pro Max from everyday drops and scrapes. The rubber ridges along the top, bottom and sides, allow me to have a solid grip on my phone and provide uniform protection for the control buttons and charging port. I still plan on adding a screen shield, however, as this is the most vulnerable part of any mobile device, but for general, overall security, I highly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Iphone case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If fit perfectly no issues saved my phone from a couple drops

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Piece of Mind

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used Otterbox cases for all my phones and will continue to use this brand because I feel it provides the necessary protection to keep my phone safe if I drop it. It is not bulky like years past and provides the grip to hold the phone securely. It was also on sale so it made me buying the case that much better.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk, Charging port

    Rated 3 out of 5 stars

    Good protection, spotty 3rd party charging support

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an Otterbox so I have no doubt that it will protect my phone from the occasional drop. It doesn’t add a lot of thickness to the phone and I can get it in and out of my pocket without any drama. The reason I’m only giving it three stars is because it doesn’t seem to work with my existing wireless charger. My wireless car charger it takes a bit of repositioning to hit the right spot, but I cannot get my phone to charge on my nightstand wireless charger with this case on. With the case off it works fine. I have no doubt that this is entirely the fault of the cheap-ish, no-name wireless charger that I got from Amazon, and don’t expect there to be any problems once I get a MagSafe charger. It’s not a deal-breaker, but it’s something to be aware of if you’re using a cheap 3rd party wireless charging pad.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey, Paul!

      We're sorry to hear that you're having trouble wireless charging with your Commuter Series case! While that case is compatible with Qi charging, some chargers tend to work better than others, so you may find that a different charger suits you best. Keep in mind, our cases will work best alongside OtterBox charging options. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent protection for any iPhone. Never be disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit & protect perfectly. Otter box makes amazing cases and its a good investment to protect your phone. And the price here is very competitive.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Great Protection for the iPhone 12 ProMax

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This great protection for my iPhone 12 ProMax. Goes on easily, is snug and easy to grip. It also adds little weight to the phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case has saved my phone from sudden death a few times. Otter box make great product and they are life time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit

    Rated 5 out of 5 stars

    Otterbox Commuter case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case .Fits the ifone Promax 12 like a glove. Plug and play to install / very easy . Well made : but a little Pricy$$$

    I would recommend this to a friend
  • Pros mentioned:
    Design, Fit

    Rated 5 out of 5 stars

    Great Slim case that Protects!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the past I have always shied away from OtterBox because their cases were always so big and bulky. But the commuter series is a great slim case that is no bigger than the one I had on my old iPhone. I am very impressed how OtterBox has created a slim but sturdy case that is sleek and protects your phone plus allows easy use of all the exterior buttons. I am very pleased with the case. I would definitely buy another commuter series case from OtterBox again the next time I upgrade my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Otterbox stands up

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Serving my phone well until I recently dropped it. No damage to my phone. But the case did receive minor damage. Waiting on my “warranty-covered replacement now.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Charging port

    Rated 5 out of 5 stars

    Otter Box Case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter box commuter series for my Apple iPhone 12 Pro Max is great. It went on easy. The edges don't crowd the screen. I thought I was going to have an issue with the charging port. The case was partly covering the hole, but that was because I didn't put the case completely on around the bottom. A little push and tuck, and all is good. I feel safer with it on then with it off.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Otterbox is no longer King

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this phone case for 2 years and it is definitely on its last leg. I am not incredibly rough on phone and mine may take the occasional tumble. This case just isn’t built to last. The rubber has become flimsy, the hard plastic has cracks in places that are concerning and it kind of bubbles in the middle. It has protected my phone 100% since day one so I will give it a 3 star.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection!!! Always buy one with a new phone

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    OtterBox drop case is good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox is great. Fits my iPhone 12 Max like a glove Looks good, too. Gives me a feeling of security in case the phone is dropped. I highly recommend this product. My only criticism is that it is a bit expensive for a plastic cover...

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Always go with otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always gotten an otter box phone case whenever I get a new phone. I love how well protected my phone feels and it is not bulky at all. I would recommend this case to anyone wanting to have peace of mind there phone won’t break if it falls.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable and resistant. Easy to install. I’ve had this case for a while and I’ve seen how protective it is. I’m very clumsy and I’ve dropped my phone at least a dozen times. So far no scratches on my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Product!!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've already gotten a ton of compliments on this case. Provides great protection with a lower cost than the other otter box options. Great for the price and I've already recommended this item to a couple friends.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what is supposed to do and I love that is not bulky at all, it was easy to put on the phone and easy to take off when I need to clean it, I would definitely recommend this case just wish they had more colors

    I would recommend this to a friend
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