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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 152 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers find value in the Commuter Series Hard Shell case's excellent protection and snug fit for their Apple iPhone 13 mini and iPhone 12 mini. Many appreciate its ease of use and the secure grip it provides, while some find the price point to be a bit high. Positive feedback also highlights the case's lightweight design and convenient charging port cover. However, the lack of a screen protector is a common point of concern for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 152 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install.Great case to protect my iphone mini 13

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    iPhone mini case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit for iPhone 13 mini. Quick and easy in store trip

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Bob

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection drop it down the stairs no issues

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    iPhone 13 Mini

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid build, sturdy and not slim like a commuter but not bulky. No screen protector.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Otterbox Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped the phone and it didn't break. Best review to give.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Needed case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded phone Need case Like outterbox Could lower prices Mark s.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durability for the actual phone is great. I’ve only had it about a week now and I’ve already dropped my phone so many times. No scratches or dents or anything. That being said, the flap that you use to charge your phone is already not sitting completely flush anymore. Doesn’t hurt the phone and is completely cosmetic but rather annoying.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    As advertised

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple, attractive and effective. a bit expensive though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 13 mini case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits my iPhone 13 mini perfectly. Same great Otterbox quality I’ve experienced for years. This was first time having Best Buy deliver locally and it was fantastic. No charge and it also came earlier than expected!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New I-Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex was so helpful when I needed a new phone. He made the experience quick and painless. The last time I went to a phone dealer to purchase a new phone I was there for 3 hours!!! Thanks Alex in Niles, Ohio

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Austin (Hayden rd location) was awesome!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 12 mini was very cool. And Austin was very professional and patient. He made the whole upgrade experience seamless and educational! Thank you!!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    OK case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best case for IPhone 13 mini. Yes, it protects it but the plastic is too slippery. Feel like I may drop it. I mean the phone will be protected but if the case is the cause of it falling, then why even get it. I went with the defender series.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Anderson!

      We're sorry to hear about your disappointment with your Commuter Series case! We appreciate your feedback about the grip provided by your OtterBox, and we'll be sure to let our design team know about your experience. We're glad to hear that your Defender Series case is checking all your boxes though! If you run into any issues, feel free to call us at 1-855-688-7269, and we can get you taken care of.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    It's ok

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For OtterBox was a bit surprised this case feels so minimal. I'd give protection 6/10. Would recommend the Defender case if you really want good protetion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best protection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    . This is the fourth iPhone that I have had and have only used Otterbox. The are sturdy , and very durable. I wouldn’t use any thing else .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fits phone as it should

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits phone as it should. Side keys covered by flexible protection, and bottom power cord plugin has a movable covering…a then other elements like reset button and speaker/mic holes are uncovered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. I have used otter box for all of my Apple products and this one lives up to the reputation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case for iPhone mini!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my 13 year old son. Perfect for him, definitely protects his iPhone mini.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always used otterbox for my iPhone covers. First new phone in a while and design is a little different. Seems sturdy. Don’t love the charging port cover which doesn’t seem to close all the way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These phone cases are the only ones I use. Otterbox makes great cases and I’ve never had any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good cover

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I like it a lot. It took awhile to get used to the cover over the charging port

    I would recommend this to a friend
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