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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1763 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are satisfied with the Defender Pro Series Case's excellent protection and secure fit for their Apple iPhone 11 Pro Max. Many appreciate its durable quality and ease of use, along with the added grip it provides. However, some customers find the case bulky and heavy, and note the lack of a built-in screen protector and potential issues with wireless charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,763 reviews
  • Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case, because it has a rotating clip and is easy to access my iphone. I've dropped it accidentally a couple of times and it protected the phone from getting damage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Quality and great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy Otter cases with all my new IPhones they are easy to remove and clip into holder the one I bought is the Defender the only thing that I don’t like about this one is that it is padded so good that it won’t let me use m current IQ charger I called Otter and they said it won’t charge with many chargers, but they have one called the Otter Spot looks like a nice charger but very expensive. This is for a lphone 11pro max so I can’t comment on the other cases had a iPhone X before and that one was no problem Guess I will investigate if any other charges work with this case if not I’ll have to bite the bullet and buy from otter

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Living up to its name!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always had slim stylish cases on my previous iPhones but with having a lil toddler nowadays I needed a more solid case and the OtterBox Defender is living up to its name!! Not going to lie the case is a bit chunky and the iPhone 11 Pro Max is already larger device but one thing is certain the phone feels well guarded and after a couple days you’ll get use to the larger feel! This phone has fallen from the bed, desks and tables and I don’t even flitch...talk about peace of mind! I like to wearing joggers and hoodies and the rubber feel keep it’s from sliding out accidentally which is clutch! I Highly recommend this case! Save yourself hundreds of dollars in costly repairs in the long run!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    stout

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like all Otterbox cases, it is very robust and will provide excellent protection for your phone. The down side is that your sleek, sexy new phone is completely covered and is now much heavier and more bulky.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox gets a thumbs up

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit, good protection but price could be a bit lower, being no more screen cover. Have to buy separately. should come as a combo. It is what it is. I’ve been using otter box for years now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too bulky and not too thick. Ive dropped the phone once or twice and it protected nicely. You'll just have to add the screen protection its no longer built into the cases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox - Defender IS ALWAYS MY GOTO CASE!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is always my goto case for all my iphones. Easy to put on. Works with my car's wireless charging station. Works with my wireless in home charging station. Dropped down a flight of outdoor stairs and all is well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s an Otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is as expected. It for the device well and provides the ultimate protection! It’s also easy to assemble onto the device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty affective I use it everyday and not a single moment do I feel like my phone will be cracked or damage. It quite amazing even though it a little bulky I don’t mind as long as my device is safe. After all you wanna keep your investment protected . A-least that how I consider my phone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great protection, at a cost

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case definitely will protect your phone (in combination with a tempered glass screen protector), however, the heft and bulk cause their own problems. The rubber cover for the charging port is so stiff, I fear it presses too much on the charging cable, leading to burnt lightning cables. I therefore surgically removed it. Also, the sheer thickness and weight added to the phone can be a bit cumbersome. The phone will have issues with some wireless chargers, and doesn't fit well in the phone holder in my 2020 Ram 1500. Next case I'll probably do a smaller commuter

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that you're not loving your Defender Series Pro! We appreciate your feedback about the size and weight of your case, and we'll be sure to get it passed up the ladder to our design team. If you run into any other issues with your OtterBox, please don't hesitate to reach out to our helpful team of Customer Service Otters here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Great cover

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love otter box. My iPhone fell the first day I got this cover and it didn’t break! It is a bit bulky compared to other phone covers but it’s worth it. Fixing the screen on my previous phone was way more expensive then this cover and I had to do it multiple times since I have children that would accidentally drop it all the time. I wasn’t going to let that happen again with my new phone so thank you otter box for protecting my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First two accessories I buy for all of my phones are screen protectors and a quality case. I've had several and my preferred case is the Otterbox Defender. Works great with a Zagg tempered glass screen protector and MOST wireless charging pads. (It may or may nor work with the MagSafe charger - See my other review) Easy on and easy off for cleaning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Case

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife breaks everything, so when it came to protecting her new iPhone 11 Max Ermahgerds Pro with a good case, it had to be an Otter. Otter than the bulk of it, there's nothing else I can complain about it. Wife has tried to break her phone but the Otter has laughed in her face and protected it's precious cargo like a mama bear protecting her cubs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing OtterBox put through the ringer AND WON

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have always trusted and purchased OtterBox for all of our phones for many years. I recently inadvertently put mine through ULTIMATE testing. I left my iPhone 11 ProMax on my toolbox & traveled several blocks & into a highway! The phone made it to somewhere on the highway (about 5 miles) & “jumped” for an adventure. A few hours later a Good Samaritan saw something glowing on the side of the road. They doubled back & found my iPhone with the flashlight still on & with minor damage. He turned it into the Sheriff’s office, and a kind deputy called my emergency contacts to try & return the phone. I had been in bed several hours & had NO IDEA my phone was missing. After several hours & several worried friends later, the deputy found where I was staying (with friends), & returned it to me!!! Amazing job by the deputy AND THE PHONE IS HARDLY SCRATCHED!!!! WOWSER!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. Easy to put on phone, a little hard to remove. Protects phone. Great for kids!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protective all around!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this case for my boyfriend who works in construction so he needed something to obviously protect his phone. And let me tell you, his phone has been through it all and this case protects his phone so well! He had it on his XS Max and now he has it for his 11 Pro Max! Good quality and super easily to put on and clean!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sturdy but NOT cute!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for protection if you don't care about appearance. its large and bulky and won't work on "set down" chargers, but it's the best case i've found to prevent breakage. It is a bit pricey as well. Flaps to access charging connection can be difficult to open for seniors .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox defender

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case would be great based on profession. The case will protect the crap outta your phone but it’s bulky. When you’re not using belt clip the phone with case is pretty protruding in pocket and hard to access. When clipped into belt clip it’s hard to find a comfortable spot on belt when sitting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im still a strong believer in the otter box being the best protection I'm speaking on the defender edition I tried the lifeproof next and it's comparable it's more slimmer and not as bulky and it was truly waterproof so I'm gonna try the lifeproof next for my iPhone 11pro max so I will be making a choice and I will let u know what I decided

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter for the W

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very solid case as expected of Otterbox brand. I know some people dont like the bulkiness but me, I don't care. I would rather have a bulky case that I know will protect my phone vs having my phone break & having to spend $400 just to get a screen replaced. Protect your investments!

    I would recommend this to a friend
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