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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1763 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers are satisfied with the Defender Pro Series Case's excellent protection and secure fit for their Apple iPhone 11 Pro Max. Many appreciate its durable quality and ease of use, along with the added grip it provides. However, some customers find the case bulky and heavy, and note the lack of a built-in screen protector and potential issues with wireless charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,763 reviews
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still have the same case today 12/10/2020 I bought it 11/30/2019 I’ve dropped this phone from many heights different surfaces and never has the phone it’s self been damaged in any type of way I’ve finally actually done damage to the case always leaving it in my back pocket a piece sticks out and I sit in my car quite frequently I drive for work and so with that happening the phone would get slammed upward as my body went downward and it cracked that plastic lip in the upper corner by the volume switch but still have no problems from the case I can still drop the phone and not worry if it’s going to be cracked or damaged in any way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection and comfort

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always Otter Box makes a great phone case. It’s tough and holds up well. I’ve dropped it a few times with no consequences. The protective case gives you something to grip instead of the slick phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Protective but bulky

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superior case, tough and protective. But it is heavy and a little bulky.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case takes great care of its phone. I am confident that my phone is protected from the daily grind. Grips well to my hand, has a great belt clip that can be used as a kick stand, 3 different ways.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Useful

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case. It makes your phone pretty heavy. I thought my phone was invincible, and it has been saved a few times. My screen protector did get a couple cracks but they were from bad falls. I do say I worry about my phone less when it falls. I’ve dropped it maybe like 10-20x. It was a little awkward to put on so I don’t think I’ll be taking it off anytime soon. I think the purple looks great with my gold phone though, so I’m not mad about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always a safe bet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using otterbox defenders for 7 years now. Not a fan of the change of not having the screen protector included anymore. Drop my phone all the time and never damaged it with an otterbox on.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bulky but good over all

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good protection is a bit bulky, very easy to put and take off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    There is NO substitute!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox makes simply the best smart phone cases around, period! I use the Defender model on All my devices. They even make a Defender case to fit a full-size iPad. I would not trust my new $1250.00 iPhone 11 Pro Max in any other case. I know that if I accidently drop my phone, while it is protected by an otterbox, the phone will survive the fall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great heavy duty phone case.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great heavy duty phone case. Especially good if you travel a lot -- or drop your phone a lot. Good protective case with a surface that provides a good grip. Belt clip works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is great for offering the protection I want. It is easy to put on and has nice handling. Note: A separate screen protector is required for this case, not included.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sturdy and strong

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for this device. Fits great and is sleek enough to carry in your pocket

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case protector.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, sturdy, durable and it fits great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best protection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using an otter box case for my phones for several years. It does make the phone bulky and heavier, but I love the protection and sense of relief I feel it I accidentally drop my phone. What I love about this case is that there is NO plastic built in screen protector. I hate those! There is no screen protector and so I am able to buy a separate glass screen protector to use with this case. I love it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Apple Case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace the first one that was bought a couple of years ago as the flap covering the charge port broke off of it. Good strong case, keeps the phone protected. It was easy to take off the old one and to put this onto the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protects

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the case! i can be bulky and somewhat heavy to some, but it works great overall. I dropped my phone and it’s protected the whole phone. The case is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Box Defender

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This saved my IPhone on numerous occasions. And I’m extremely rough on my IPhone due to my line of work. Being an Equipment Maintenance Technician in an Industrial facility means my IPhone is constantly in a hostile environment. The chances of my iPhone being destroyed are very high yet the Defender Otter Box always kept it well protected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just upgrading my phone and immediately purchased this case. Had one on my previous phone and it was great. Easy to assemble and provides excellent protection in my daily use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An older model. Was lucky they had in stock at my local Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I enjoy the safety of my phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is compact, smooth and comfortable. The case fits well onto my my belt. It holds steady and makes me feel comfortable that my phone is protected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Durable protection for phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otter box is strong and protects phone from damage when dropped on hard surfaces such as concrete. Easy to grip and is not slippery. Great for clumsy teenagers.

    I would recommend this to a friend