Customer Ratings & Reviews
- Model:
- 77-63241
- SKU:
- 6361904
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are satisfied with the Defender Pro Series Case's excellent protection and secure fit for their Apple iPhone 11 Pro Max. Many appreciate its durable quality and ease of use, along with the added grip it provides. However, some customers find the case bulky and heavy, and note the lack of a built-in screen protector and potential issues with wireless charging.
This summary was generated by AI based on customer reviews.
Great phone case
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The otterbox case is the best phone case I have ever had. I would recommend it.
I would recommend this to a friendBest case for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought Otterbox Cases in the past and will continue to do so in the future as their customer service is probably some of the best I’ve ever experienced The cases are sleek and sturdy and I am happy and feel comfortable wearing it I have dropped my phone several times without any issues Otterbox makes a superior product And their support is amazing The only case I will buy
I would recommend this to a friendDecent case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ultimately the case wasn’t for me. I’ve used otterbox cases in the past, but I guess I got too used to not having the thickness. The case doesn’t seem to offer any additional protection than the average case. Wouldn’t use, but would recommend the case itself.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not loving your new Defender Series Pro case! We'll be sure to get your feedback passed up the ladder. All of our case designs do go through hundreds of hours of testing to ensure they will meet the protection demands that your everyday life may throw at them. Additionally, all of our cases are covered under our limited lifetime warranty, so if anything happens to your OtterBox, we're more than happy to get it replaced.
If you're looking for a case that is a bit sleeker but still keeps those ports protected from dust and other debris, we'd suggest checking out our Commuter Series. See more about that case here: https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-11-pro-max-black/6361892.p?skuId=6361892
Give us a ring at 1-855-688-7269 if you have any questions about that protection option!
Best,
OtterBox Customer Service Team
Must have
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t purchase a iPhone without a otterbox. It’s a must have.
I would recommend this to a friendEasy to grip
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my case! It is safe as well as purple. I feel my phone is very well protected.
I would recommend this to a friendOtter box
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my otter boxes! Bought this one for my wife. Great protection!
I would recommend this to a friendOtter Box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always buy Otter Boxes for my iPhones. Best protection around!
I would recommend this to a friendBest case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Better then what I imagine specially for a expensive phone you need best case.
I would recommend this to a friendDefender is the only case I use
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They keeps my phone safe from everything from rain to breaking when I drop it.
I would recommend this to a friendHas protected my phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With multiple kids in my life this case has saved my phone many times
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality case. Otter box has always done great at protecting my phones
I would recommend this to a friendBest protection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer this over paying for AppleCare or insurance. Otter boxes are great
I would recommend this to a friendGreat case for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case fits great and provides an excellent level of protection for iPhones
I would recommend this to a friendAwesome case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s kind of pricy but worth it. It provides ultimate protection.
I would recommend this to a friendProtecting phone
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well to keep my phone safe from dropping and easy to use
I would recommend this to a friendBest protection for your IPHONE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would never buy any case except an OTTERBOX defender for our IPHONES.
I would recommend this to a friendGreat product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox protects our phones very well. Have used the on our last 3 phones.
I would recommend this to a friendWith it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case. Worth the money. Many different colors
I would recommend this to a friendX Large Protection
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is HUGE! It’s a great way to protect your iPhone if you can handle the size. If you are looking for a case to double the size of your phone, look no further. Returned due to the ridiculous bulk added.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any disappointment with your Defender Series Pro! That is the most rugged case in our lineup, so it will be a bit more robust than some of our other offerings. If you're looking for something a bit sleeker, we'd suggest taking a look at our Symmetry Series case here: https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-11-pro-max-taken-4-granite/6387115.p?skuId=6387115
Best,
OtterBox Customer Service Team
Too expensive!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed with the lack of front screen protection but the inventory was incredibly low on choices for this phone so I unfortunately did not have a choice
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with that new Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. That being said, that case is totally compatible with Amplify and Alpha Glass if you're looking to add an extra level of protection to your device. For any additional help, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team