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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2469 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers regard the Defender Pro Series Case as offering excellent protection and a good fit for their Apple iPhone 11/XR. Positive feedback also highlights the case's ease of use, and many appreciate its reasonable price. However, some customers find the case bulky and heavy, and the lack of a built-in screen protector is a common complaint.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 2,469 reviews
  • Rated 5 out of 5 stars

    Much improved.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Protective case. I haven’t purchased one of these in years and I see a lot of improvements. Not as bulky as it used to be. More light weight then it used to be. I’m enjoying it. Not too fond of the flap that covers the phone charger plug in, it’s a pain to lift it to plug your phone in but in its defense, It does protect that area from water or dirt damage. Overall great case as it should be. I would recommend this product to anyone interested.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job. Nice bulky fit. Dropped my phone several times already with the case on and phone is still in like new condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid and reliable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very solid no nonsense case. Bulky but so much better at protecting from random falls etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The only one for us

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We only buy Otterbox Defender. It’s proven to protect the device. I expect this one to hold up as well as those that have accidentally skidded across asphalt parking lots (yes, I did that). I’m out house you are not allowed to use a new mobile until the Defender is on it. Yes, we are rough on things. No good covering is easy to use, so pay attention to the instructions. It’s easy enough but also difficult enough to keep your device protected. Remember how to do this because you’ll need to clean the dust out periodically

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Built great. At first a bit confusing on how to put phone into that case but after that it’s really easy to use and it very protective

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good case and price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for my son’s new iphone 11. It’s not nearly as bulky as older versions yet still offers full protection of the phone and screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox is my go-to for phone cases. They’ve never failed me. The only difference I’ve found with this case is that it didn’t come with the screen protector. I’m a bit nervous that if I drop my phone, the screen will shatter, so I’ve been extra careful not to do so. In the past, I’ve dropped my phone on asphalt, cement, and tile plenty of times and have had no issues. Not sure I’ll have the same luck with this case. Time will tell!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case. But....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good phone case. We have always used OtterBox Defender cases for our phones, and we were disappointed to see they no longer come with the built-in screen protector. Excellent protection, but would be more satisfied if the absence of the screen protector were reflected in the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was expecting this case to be very bulky and big but it is pretty slim and offers great protection I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms Pleasant

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is well needed to protect the expensive IPhones. Those other case doesn’t have the same durability as otter box

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case very durable. It provides superior protection for your iPhone. The belt clip is very convenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case fits very well and offers good grip when holding. Quality made and they have a great warranty. Definitely recommend this case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fit on I-Phone. They improved the hand hold on edges of case . No slipping in your hand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an Outerbox for my old iPhone 6s. I am pleased to have the new Outerbox for my iPhone 11. I can’t imagine people not using cases for their phones that can prevent breakage even though you might have the insurance.I look at this item as a lifesaver. It is so sturdy. It was more expensive this time than when I purchased before. But I can see that it’s made even better than my previous one.In the long run I’m sure it will pay for itself but it just seems more expensive right now.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review for otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great case for protection i only have otterbox cases on my iphones for safety of my phone. only issue i hate is it doesn't come with the screen protection you need to spend more money for the glass protection so around 70-80$ total for both

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job & recommended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item, does the job. A little bulky but worth it to keep my phone safe and secure. Always a fan of OtterBox.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case! It is a bit clunky but honestly I do not mind at all, I feel as if my phone is very well protected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable and protective. Full protection for anyone that needs it. Bought it for my in laws and they love it. Had belt clip also for those who user it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great protector of my iPhone 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox Defender Series is a great protector of my high priced phone. At work my phone gets bumped a lot but the Defender has done it’s job. My only gripe is the Defender no longer comes with a screen protector.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Otterbox. A bit bulky but this case really protects your phone from decent drops. I’ve had this brand for my last 5 iPhones. Great purchase.

    I would recommend this to a friend