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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2469 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers regard the Defender Pro Series Case as offering excellent protection and a good fit for their Apple iPhone 11/XR. Positive feedback also highlights the case's ease of use, and many appreciate its reasonable price. However, some customers find the case bulky and heavy, and the lack of a built-in screen protector is a common complaint.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 2,469 reviews
  • Rated 5 out of 5 stars

    Great case, worth purchasing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely durable case and easy to put on your phone. Not having the old cheesy screen protector attached to the defender was a great change

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best. Case. Ever.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very solid OtterBox phone case. I’ve always had great results with them so it’s a no brainer for me.... Perfect for protecting your phone most definitely worth spending the extra money on this case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hard case

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves this case. It definitely protects his phone when he drops it. I needed something dependable as for my son is 13 and I knew that the phone would be dropped as some point in time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case, love it.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, love it. The only negative is that there is not an inbuilt screen protector, but those are had to come by these days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The defender OtterBox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox defender is the way to go for any phone. I ran over my $1200 phone with the defender OtterBox and did not even crack the screen. I would recommend this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Designed well Impact protection tested!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well after family dropping their iPhone's over and over again, none have been broken to date. Good solid product, though sizable better than paying for monthly insurance or the broke phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT PRODUCT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always used an OtterBox Defender and have never been disappointed. I have dropped my phone over and over again and never a problem. It is a great product and worth the money,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth the money. My phone fell out of my pocket while I was on the roof, bounced off the ladder and landed on the deck. The phone never got a scratch on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mama4boy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone saver for sure! Definitely a great buy if you have a kid in sports! Bags on ground and people step on them so great protection against a break

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Slim protection

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case. Very thin and pocket friendly plus protection. I drop my phone frequently or my son knocks it out my hand. No cracks or anything like that. Slips on and off for easy cleaning. I couldn’t be more happy with this case. It gets the job done. Also it has held up well after a while of hard use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the feel of this case, but I truly bought it for the protection. I have always bought Defender cases and they have been the best for my constantly dropped phones! Wouldn’t buy any other.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice protective case that feels good to handle and sturdy enough to protect my iphone. I just wish they had more color options for the Defender Pro Series line, though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best investment for your new iPhone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter Box Pro Series Case is just simply the best protection that you can get for your phone. I work 8 hours outside with various type emergencies and this is the only case I trust with my iPhone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointing after my iPhone 5s Otterbox Defender

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this item primarily because a screen protector was no longer included. It also felt very bulky on my new iPhone 11. I got the commuter version which does include the screen protector & is much less bulky but has protected my iPhone well in several drops indoors and out.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your frustration with your Defender Series case! After extensive testing, our engineers concluded that the best interaction with the more advanced displays on these newer devices could only be achieved without the addition of a built-in screen protector. That being said, our design tests have shown this case to be equally as protective as the Defender Series cases that came before it. Additionally, this design is totally compatible with Amplify and Alpha Glass, for premium protection never offered with the Defender Series of the past.

      Just to clarify, the Commuter series case does not typically include a screen protector. That being said, we're glad to hear that your case has been protecting your phone so well! If you run into any issues with it, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you helped out.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    OtterBox is the Best, as always

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to find OtterBox sizes to fit the older Apple iPhones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this case for my teenage son and it is GREAT! This case has kept his phone protected and brand new. Amazing because the phone has been dropped quite a few times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy this thang!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can never go wrong with an Otterbox Pro, this phone case is simple yet very strong. I have dropped my phone on many occasions and this protects it for sure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Would buy again. I got this for my husband, because all he uses is Otterbox. He has to have the best protection for his phone due to his job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thumbs up!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a loyal lifeproof case fan Because I often drop my phones. The lifeproof for the 11 had air bubbles so I exchanged for the Otterbox It is wonderful I really like the Otterbox!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just purchased my cell phone and was in need of a phone case to protect the phone. I have purchased OtterBox before and like this case.

    I would recommend this to a friend