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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2469 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers regard the Defender Pro Series Case as offering excellent protection and a good fit for their Apple iPhone 11/XR. Positive feedback also highlights the case's ease of use, and many appreciate its reasonable price. However, some customers find the case bulky and heavy, and the lack of a built-in screen protector is a common complaint.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 2,469 reviews
  • Rated 5 out of 5 stars

    Good Quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality. It's heavy duty and covers the phone nicely . There is also a belt clip that can be attached or detached easily. Very happy with the case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfaction

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these cases, protects phone impeccably! Would definitely recommend using, though pricey it’s way better than a cheap one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Defender. Does what it's called.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I'm not sure it would protect my phone through an elephant stampede, it's great almost every other time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Defender

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only case I would recommend. It is extremely durable and will protect your phone from anything, I do not like how they make them without the screen protector anymore.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case my dad likes it though I wish it came with a tough built in screen protector like the older models !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This otter box is the one to have. It has protected my phones from you name it. Never had a problem with this case or the other 4 I have owned. Highly Recommended

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, keeps phone protected, in case I drop it, but belt clip digs into my side. I bought this for my SE, several years ago, and it already had a built-in screen cover. The one for the 11 doesn’t have that cover, so I had to buy a separate screen protector.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Greetings, Darth!

      We're sorry to that your Defender Series Pro holster has been causing some discomfort! Our Otter designers work tirelessly to design holsters that feel as natural on your hip as your lightsaber does, so we're incredibly sorry that this iteration isn't meeting that expectations. We'll be sure to pass your feedback along to our Imperial Otter Scientists.

      We understand that you find the lack of screen protector disturbing in that Defender Series Pro case, but our engineers determined that the best way to interact with the screen of your device was without a built-in screen protector.

      If you run into any other issues with your case, please don't hesitate to send us a transmission to 1-855-688-7269, and our fleet of CS Otters would be happy to assist you and our glorious Empire!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked this up for my husband since he’s always dropping his phone and plus while at work he’s around a lot of dust. So far this phone has delivered as promised. No complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Typical Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the purple cover looks great with my wallpaper. The newer models do NOT come with the plastic screen cover frame. ( I don’t Know if I care or not about that yet.)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Otter box. Being in construction my phone is subject to all kinds of abuse. It protects wonderfully.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Michelle

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product…protects my sons phone as he drops it quite often. We will buy this product every time we get new phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box- New model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came really fast. I was skeptical because it didn’t have a screen like other models. Thank You Jesus & case for helping my iPhone screen from cracking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox Defender Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Offers lots of protection. A softer rubber than previous versions, but seems strong and maybe more forgiving if dropped.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox Cases Only

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only the best protection for your phone comes from Otterbox. Your paying for quality protection from drops and any type of clumsiness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had otter box defenders on my iPhones for 5 years, and despite clutzy drops on tile, concrete and rocks, I have never had even a scratch on the phone! It’s well worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case . Saved my phone many times and if anything happens to the case you simply call otterbox and they replace it , just pay shipping

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must for cell phone owners

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it comes to dropping my phone, I’m the best. This product has saved my phone many times. Well worth the price. Would highly recommend this for your phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Case is great, clipped holder usually fails.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a number of these, great job of protecting the phone. Never had a phone damaged while this was on it. I have had the case holder break a number of times. think its the nature of the design of a belt clip and where it sits on your waist.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works very well

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case was for our son's phone, and he is not super careful with how he handles the phone. So far the case has helped keep the phone protected and in good shape.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DURABLE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid and durable. Comes with a sturdy belt clip which can also be used as a stand for the phone. If you were looking for a slim case this would not be for you.

    I would recommend this to a friend