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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2469 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers regard the Defender Pro Series Case as offering excellent protection and a good fit for their Apple iPhone 11/XR. Positive feedback also highlights the case's ease of use, and many appreciate its reasonable price. However, some customers find the case bulky and heavy, and the lack of a built-in screen protector is a common complaint.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 2,469 reviews
  • Rated 5 out of 5 stars

    Great.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. This is a must if you are rough on your phone. It protects the phone very well for those in the construction business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband is rough on his phones...yes phoneS. When he doesn’t have this case, he breaks them. He had to get another phone recently so he went back to this case. It’s the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protects!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this OtterBox Defender for my wife’s iPhone 11. This purchase was based on OtterBox performance on two previous phones. Dropped many times with no damage to either phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone saver!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has saved my phone a time or 2. It has shock absorbent which means a world of difference. It encases the phone and provides great protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good case, bad instructions!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is fantastic like all other otterbox products I’ve purchased. Instructions are terrible. I had to look for a YouTube video to figure that out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11 Best Case!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best case I have ever used. I drop my phone 10 times a day at work. I work construction and my iPhone 11 is still perfect conditions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OTTERBOX XR IPHONE CASE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox is our go to iPhone case and the pricing is usually pretty reasonable also, which is something I look for (pricing & quality) when buying items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have tried other cases but this has protected our phone like no other case. I wish they had a bigger selection of finishes for this level of Otterbox case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect your phone!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this. This case is a must for anyone who drops their phone a lot or lives an active lifestyle. This case has saved my daughter’s phone numerous times!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone case ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case is the best! No other case brand beats Otter box! It’s not only a cute case but most importantly provides excellent protection!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very durable case!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is absolutely worth the money, I have unfortunately dropped my I phone 11 more times than I want to admit but this case has has saved it over and over again!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much better than Lifeproof!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, 10 times better than the Lifeproof case I returned! My only complaint is they no longer include the built-in screen protector.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Belt clip breaking

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive been having trouble lately with the belt clip breaking. Ive returend it 3 times within the 15day grace buying period for this reason. The actual case has no issues its just the belt clip so depending on how you gonna use it beware.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just the Best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the time I worked I used an Otter Box to protect my Company cell phone. Now that I am retired I can see no reason to change. It is a great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply the best

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box Defender is the gold standard. I’ve been using them for many years and they have always protected my phones regardless of the rough conditions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tough as nails. Protects my investment. Phone looks as new as the day I bought it thanks ti the case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protector for your phone. I have a teenager that drops his phone all the time. We bought him this OtterBox and it’s protecting his phone very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the protection provided by Otterbox. This will be my fourth or fifth iPhone that I trust in an Otterbox. Many drops later, never an issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tough case

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my sons phone since he’s prone to constantly dropping it. Works great, has held up so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    clip is cheap.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box case is on point always. But the clip on part to hold on your pocket keeps breaking.

    No, I would not recommend this to a friend