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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2469 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers regard the Defender Pro Series Case as offering excellent protection and a good fit for their Apple iPhone 11/XR. Positive feedback also highlights the case's ease of use, and many appreciate its reasonable price. However, some customers find the case bulky and heavy, and the lack of a built-in screen protector is a common complaint.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 2,469 reviews
  • Rated 3 out of 5 stars

    Belt clip breaking

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive been having trouble lately with the belt clip breaking. Ive returend it 3 times within the 15day grace buying period for this reason. The actual case has no issues its just the belt clip so depending on how you gonna use it beware.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tough case

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my sons phone since he’s prone to constantly dropping it. Works great, has held up so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite case by far. I have bought this same case for every phone I’ve had! I have dropped my phone many times and this case has saved me every time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good , but thick

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Night for my girlfriend cause she kept breaking her screen, hasn’t happened since getting this case. Only down side is it’s super chunky

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have dropped my phone once since I bought this product. No problems. I love the holder, it is easy to take out and return to position

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    clip is cheap.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box case is on point always. But the clip on part to hold on your pocket keeps breaking.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox Defender Pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Based on my research and experience using the product there is no better case than the defender pro at protecting a phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This OtterBox looks nice on my husband’s new IPhone XR. It is very durable and came with the belt clip. Worth the money to protect your iPhone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cases are amazing especially for a teenager who drops his phone a lot ! Great protection never an issue with damage to his phone .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case is very durable and protects the screen, also it’s easy to put on and comes with a side clip if you wanted to carry it on your belt loop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box defender pro series case for Iphone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best case for an IPhone. It has been dropped several times, and I know that the phone is protected. It also has a nice feel to it. Substantial.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Protective case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a more rugged case for my iPhone 11, and since I have had several Otterbox cases in the past I went with this. It is a little bulky but it is doing the job it is intended to do. Glad with the purchase and the experience of curbside pickup. Employees are very professional and safe! Good job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone protector

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very happy to find this phone cover, as it is not hard to drop your phone, and definitely wanted a product that could protect it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sturdy, case. Great quality! I love how thick and heavy duty it is - I drop my phone a lot so I feel Much better that my phone has a case like this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still The Best!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I moved away from Otter Box for various reasons (mainly for a charging case). After coming back I feel so much better knowing that my new phone has Otter Box protection!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection. You always know where your cell is. The clip turns into a stand, great for watching shows on your cell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As usual OtterBox keeps our phones safe

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual OtterBox keeps our phones safe. Best Buy had a great selection even though our phones are older models.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best case available !!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox quite simply makes the most secure and dependable smart phone cases on the market. I have never used any other case and never will. The color is great, too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protects phone well

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! I purchased for my son. It already been dropped a few times with damage. Nice clean look.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the last 6 iPhones I’ve had all survived pretty decent drops OtterBox is a pretty great product I do recommend

    I would recommend this to a friend
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