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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2469 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers regard the Defender Pro Series Case as offering excellent protection and a good fit for their Apple iPhone 11/XR. Positive feedback also highlights the case's ease of use, and many appreciate its reasonable price. However, some customers find the case bulky and heavy, and the lack of a built-in screen protector is a common complaint.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 2,469 reviews
  • Rated 4 out of 5 stars

    its ok

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bulky, seems to add alot of size to phone However protection is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The way to go.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeping it simple… its durable and has been a trusted case through the years ive owned them. Would i reccomend it? Yes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case but I wish they kept the screen protector window with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very durable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect case for my teenage sons new phone! The last thing a parent wants is for their child’s new phone to accidentally get dropped. My son rarely uses the clip, but it’s a nice accessory

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very protective. I wish I could find a case like this for my LGv60.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The case is good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case seems to protect the phone pretty good, and seems to be durable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box Defender Pro phone case

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this otter box for my work phone and it works great. Have used their products for years on my android and apple phones

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very durable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I’m not crazy about is that there is no cover screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Durable and Great Protection

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always purchase the Otterbox Defender series cases for our phones. They are very rugged and work great to protect from drops. We have purchased for past phones and have dropped them with no damage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Iphone Otterbox Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case has double protection for iphone. Good purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sturdier than previous versions!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is definitely very well made. Only thing lacking is in-built screen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the product its functional and it protects tge phone perfectly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the otter box just wish it still came with the protective screen

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're glad to hear that you're loving your Defender Series case! We're bummed to hear about any disappointment with the exclusion of the screen protector, though. After extensive design testing, our engineers determined that the best way to interact with the display of this device was without the addition of built-in display protection. That being said, that case is totally compatible with Amplify and Alpha Glass!

      Give us a ring at 1-855-688-7269 if you want to learn about either of those protection options!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and sturdy case. I bought this for a family member who drops their phone frequently and so far the otter box has kept the phone safe! It’s just on the expensive side, in my opinion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s protecting my device it’s a little big but I find comfort knowing if it falls it won’t crack and my buttons don’t get accidentally pushed like volume and sound on and ofg

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Defender OtterBox for iPhone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always put my iPhone in an Otter Box as I have a tendency to drop my phone. Durable and excellent product. Won't be the last one I buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love these cases

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ever since we've had our telephones, we've always gotten the Otter Box Defenders. I love the sturdiness of the cases and have dropped my phone a couple of times and it never harmed my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These are phone savers!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You really shouldn’t do without an Otterbox defender. They save my phone time and time again. Kids chuck it across the room into a wall-ok! Dropped from 12 feet-ok! Stepped on-ok! Last for a few years too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the case and clip but I wish you had more colors to chose from I’m just really sick a d tired of black. I would be even happier if you had blue or some other colors please.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Box Defender For the Win

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you purchase a $400 and up phone you definitely need to purchase a Otter box Defender. My new IPhone 11 it definitely needed an Otter box and Best Buy is the only place I purchase my Electronics from.

    I would recommend this to a friend