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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2469 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers regard the Defender Pro Series Case as offering excellent protection and a good fit for their Apple iPhone 11/XR. Positive feedback also highlights the case's ease of use, and many appreciate its reasonable price. However, some customers find the case bulky and heavy, and the lack of a built-in screen protector is a common complaint.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 2,469 reviews
  • Rated 5 out of 5 stars

    Protect your phone!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 75 year old dad got a new phone. And since he is not very careful with electronics devices. I believe this is one of the best things to protect his phone for the price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better safe than sorry

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box has always been my go to. I can’t tell you how many times my phone has slipped out of my hand but one things for sure , my phone never gets a dent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone cover

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best iPhone cover. I lost count of how many times my phone has fallen and the cover remains strong. If it gets damaged, otter has life time warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Otterbox to Date

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m an avid user of all otterbox cases, but the new Defender Pro Series is my favorite. It’s rugged yet sleek and I love the overall look and feel of this case compared to the commuter or symmetry series.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Very sturdy, live the kick stand in the back. I just hope that the case doesn’t soften like my last one did. I also wish that it came with a screen protector attached.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Iphone 11 case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    durable phone case a little bulky. hard to get in and out of pocket

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox Purchase.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox is the best case for any phone and I always purchase mine at Best Buy, the price is reasonable and affordable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone case I have bought for the iPhone. I had seen the is for a good price on Best Buy online and decided to give this case a try. Haven’t seen such a durable case in years.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually order the fake otter box cases from Amazon; i only got this case because it was on sale and I had a rewards coupon so it came to be $15! I’ve dropped my phone at least 50 times and I’m thankful I got this case because my phone hasn’t cracked! I would recommend the case but can’t justify paying full price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was stellar, the staff has specific carrier knowledge and they well versed in all the new models pros and cons. Thanks for being nice on top of great guest service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Outter Box. Defender case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product protects my IPhone 11. I dropped phone and no damage

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always buy these cases for my phones. Gives great protection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very protective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protective but some buttons are hard to hit. Expensive case.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good and sturdy but needs a screen protector

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need to include the clear case to protect the screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great iPhone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case arrived when promised. I could not figure out how to put the iPhone in the case so I had to go to Best Buy and get assistance. Was very pleased with the customer service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great at protecting your phone but too bulky

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for person needing xtra protection for phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used Otterbox for years. Spouse is a truck driver. It's not unusual for his phone to be dropped or even to go sliding across the floor or ground outside. Never any damage to his phones!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case for the iPhone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best cases for any brand of cell phone have always used this brand of cases for all my past phones. If you are a person that seems to drop things a lot this is a case for you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like this case a lot it helps me out on my phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is awesome that helps me out when my iPhone fours two stories and doesn’t break I would buy this thing again thank you and it would be nice if it was waterproof but it’s not so

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have otterBox for years since iPhone 6 and 6s plus to protect my phone this one for iPhone 11 good sturdy look nice will protect my new iPhone from any damage it is light nice looking....

    I would recommend this to a friend