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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2469 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers regard the Defender Pro Series Case as offering excellent protection and a good fit for their Apple iPhone 11/XR. Positive feedback also highlights the case's ease of use, and many appreciate its reasonable price. However, some customers find the case bulky and heavy, and the lack of a built-in screen protector is a common complaint.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 2,469 reviews
  • Rated 4 out of 5 stars

    Protective case for phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little pricey for what you get, but does protect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great brand

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great brand and at a great deal, also the person who helped us made sure we left with the product we came for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case for my phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box protected my other phone and when I upgraded I purchased another because these truly are awesome cases. The case does add a bit of bulk but for me the phone is easier to handle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing has saved my iPhone 11 from getting destroyed on countless occasions! Well worth the money I assure you! Buy this thing now if you want good protection!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, especially if The phone is for a kid.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    VERY PROTECTIVE CASE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    COULD OF CAME WITH SCREEN PROTECTER LIKE OLDER ONES.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so glad I finally invested in such a good sturdy case!! A bit of a struggle to take it apart initially to put my phone in but well worth the initial struggle!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case for full protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have a job where a phone could really get damaged. I dropped phone already with this case in and was pleased how it absorbed the impact. Would recommend this case to anyone and everyone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone protector

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is easy to put your phone in the otter box defender.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox - Defender Pro Series Case for Apple® iPh

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox - Defender Pro Series Case for Apple® iPhone® 11 - Black. Bought for daughter to protect her iPhone. Very durable and provides excellent protection. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone case

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case for my phone and it has protected it from drops and falls. Highly recommend this brand.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No screen protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter box brand is quality for sure the only problem with this phone case is don have a screen protection which is no full protection on your phone so if you scratch your screen you pay for fixed so just because that I give 3 stars all over is good

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about any disappointment with your Defender Series Pro case! After extensive design testing, our engineers determined that the best way to interact with the screen of this device was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of protection as Defender Series cases of the past. That case is also totally compatible with Amplify and Alpha Glass!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Durable, great for teenagers.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides great protection, to keep your phone safe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving My New Phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First IPHONE Coming From A Samsung, I Truly Loving It, After My Wife Bought Me An Apple Desktop Computer That I Love, Finally Made The Transfer, Hello Apple IPHONE & RIP Samsung.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Durable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the case. Not to slim but very durable. Dropped my phone twice already and no cracks. A case worth investing in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case/Fast Shipping

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast shipping! Delivered in 2 days during Christmas. I was originally going to purchase from Otterbox, but the same case was cheaper on Best Buy by $20.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit and great price. Friendly service and professional. They take their time to make sure you get what you want for the money you want to spend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    hoping it gets better

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Normally I would rate this a 5 plus....we love otter box....I or any of the 8 people in my family would never own a phone without having one of these on it. We have had very good luck with them. This particular box however is really stiff and its extremely hard to press the side buttons. I'm hoping it gets better with time?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only case you should buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need a case, get this one. I've dropped my phone idk how many times (even left it on top of my car and drove off) and it was still in perfect condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last phone holder didn’t hold up very well. This one is very durable since I am very classy and tend to drop this a lot.

    I would recommend this to a friend