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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2469 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers regard the Defender Pro Series Case as offering excellent protection and a good fit for their Apple iPhone 11/XR. Positive feedback also highlights the case's ease of use, and many appreciate its reasonable price. However, some customers find the case bulky and heavy, and the lack of a built-in screen protector is a common complaint.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 87 Showing 1,721-1,740 of 2,469 reviews
  • Rated 5 out of 5 stars

    Its an Otterbox.....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is the only case I use, when I wore out my old one I was happy to be able to pick one up in store without waiting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They took good care of my mistake

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered a OtterBox for my new note 10+ but I accidently ordered this one instead. Best buy helped me out with no hassle at all for an exchange

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greay

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent a little pricy but hell what isn’t well worth it thou could of came with better packaging but product it’s self exaptable rgtbtvt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s perfect and not thick nor bulky. I recommend it for women that always drop their phones like I do lol.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got an 11 iPhone and always get Otter Boxes. Especially like the holster because I keep it at my waist and know where my phone is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Best Buy employee was great. But his name escapes me at this time. He knew what needed and quickly put it together. Fantastic stuff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otttocover

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid cover. Feels strong and durable. A bit difficult to put the cover but once done, the phone feels safe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    holder

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i lke it very hard to break i have had serveal i work on a farm and i wore them out

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not what it use to be

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good case to protect phone and gets the job done. I do feel that the quality of otter has good down in the last few years though. I have bought 2 and neither has held up really well past year mark. Not the best value for cost

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Protective Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter because she breaks every phone I buy her. She has had this case on her new phone for a year and the phone is still intact.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cases. I only use otterbox now after dropping my phone down 3 flights of stairs and it took no damage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked at all various phone cases, and these were highly recommended Couldn’t find one as reliable and sturdy as this one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone protection

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve been using otter box defender cases for years, it is the only case my family hasn’t been able to defeat in order to destroy a phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek and Professional

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek black look with bullet proof endurance. Well “not actually bulletproof “ but you can throw it off your porch and it will be good as new!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I would not use a smart phone without an Otter Box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used an Otter Box for years. It is strong and durable, along with great protection for my phone. Really, I cannot find anything wrong with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The goat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very strong and reliable has good weight to it all in all great phone case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Durable phone case!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my husband, a contractor. He drops his phone often and this case is very durable, water tight and protects the phone well.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Always Otter

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had an otter case with my phones as I am very rough on cell phones. So when I bought a new phone I had to buy a new otter case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very sturdy case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is really strong sturdy, dropped my phone and not a scratch on it. Belt clip is also sturdy and keeps the phone close to me and out of the way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best item ever — Best Buy matched a competitor price. Would never have anything less than an Otter Box product on my phone.

    I would recommend this to a friend